Communication Skills for the Healthcare Professional

ISBN-10: 1582558140

ISBN-13: 9781582558141

Edition: 2011

List price: $44.00 Buy it from $41.21
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Description:

Communication Skills for the Healthcare Professionalis a comprehensive yet compact guide to learning essential communication skills that will prepare students for success as healthcare professionals. Intended to supplement the clinical coursework students complete in the first one to two years of all allied health programs, the book uses a broad range of examples, role plays, and scenarios from virtually every healthcare field, enabling both instructors and students to use it as an essential resource for mastering any area-specific communication skill. Each chapter provides students with objective and short-answer questions to test comprehension of the material, as well as more complex clinical applications that encourage students to develop the critical thinking skills they will need every day as professionals in the healthcare industry.
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Book details

List price: $44.00
Copyright year: 2011
Publisher: Lippincott Williams & Wilkins
Publication date: 2/1/2011
Binding: Paperback
Pages: 256
Size: 6.00" wide x 9.00" long x 0.50" tall
Weight: 1.078
Language: English

Preface
Acknowledgments
Principles of Communication
The Communication Process
Therapeutic Communication
A Definition of Communication
The Five Steps of the Communication Process
The Sender has an Idea to Communicate
The Sender Encodes the Idea in a Message
The Message Travels Over a Channel
The Receiver Decodes the Message
The Receiver Understands the Message and Sends Feedback to the Sender
Noise
An Illustration of the Five-Step Communication Process
Fundamental Writing Skills
Nonverbal Communication
Types of Nonverbal Communication
Gestures
Facial Expressions
Gaze Patterns
Personal Space
Position
Posture
Touch
Proper Interpretation of Nonverbal Communication: Congruency with Verbal Messages
Proper Nonverbal Communication Skills for the Healthcare Professional
Fundamental Writing Skills
Verbal Communication
Definition of Verbal Communication
The Purposes of Using Clear Language for Effective Verbal Communication with Patients
Content and Word Choice
Grammar and Pronunciation
Tone
Emphasis
Small Talk
Using Commentary
Important Practices for Effective Verbal Communication with Patients and Other HCPs
Send a Clear Message
Use Standard English and Not Slang
Avoid Using Medical Jargon When Speaking to the Patient
Talk to the Patient, not at the Patient, and Be a Good Listener
Help the Patient to be a Good Listener
Developing Skills for Listening and Paraphrasing What the Patient Says
A Test of the Message for the HCP
A Test of the Message for the Patient
A Building of Rapport-a Human Connection
Focusing on the Patient and Keeping the Patient Talking
Providing Empathy and Understanding to the Patient
The Differences between Empathy and Sympathy
Questioning the Patient
Open-ended Questions
Closed Questions
Multiple Choice Questions
Some Do's and Don'ts of Verbal Communication
Use the Patient's Name
Do Not Interrupt the Patient
Do Not Give the Patient Unsought or Unrelated Advice
Do Not Talk about Yourself Instead of Talking about the Patient
Do Not Tell the Patient You Know How They Feel
Fundamental Writing Skills
Clinical Communication Skills
Professional Communication and Behavior
Essential Interpersonal Skills for the Healthcare Professional
Tactfulness and Diplomacy
Courtesy and Respect
Empathy
Genuineness
Appropriate Self-Disclosure
Assertiveness versus Aggressiveness
Effective Therapeutic Communication Skills and Strategies
Remaining Silent with the Patient
Remaining Nonjudgmental
Showing Acceptance of What the Patient Tells You
Giving Recognition
Offering of Yourself
Giving the Patient the Opening
Leading the Discussion
Making Observations
Encouraging Communication
Paraphrasing
Roadblocks to Therapeutic Communication Part I-The Healthcare Professional's Behavior
Providing Easy Reassurance
Minimizing the Patient's Feelings
Approving/Disapproving
Agreeing/Disagreeing
Giving Your Own Advice
Prying
Becoming Defensive
Demanding that the Patient Explain their Behavior
Making Commonplace, or Clich�d, Comments
Roadblocks to Therapeutic Communication Part II-The Patient's Behavior
Ineffective Coping Behaviors
Angry Patients
Anxious Patients
Communication with Other Members of the Healthcare Team-Your Colleagues
Always Use an Appropriate Means of Communication with Co-Workers
The Appropriate Attitude is Assertive, not Aggressive
Always Choose an Appropriate Time and Place for Important Communication
Communication with Other Members of the Healthcare Team-Your Supervisor
Keep Supervisors Informed
Ask Questions
Minimize Interruptions of Your Supervisor's Time
Show Initiative
HIPAA-The Health Insurance Portability and Accountability Act-and Patient Privacy
Fundamental Writing Skills
Interviewing Techniques
The Interviewee
The Setting
Types of Questions
The HCP-centered Interview versus the Patient-centered Interview
Interviewing Guidelines
Pinpointing the Chief Complaint or Present Illness
Interviewing Children and Adolescents
Legal Restrictions and Ethical Issues
Clinical Applications
Fundamental Writing Skills
Adapting Communication to a Patient's Ability to Understand
Health Literacy
Language Barriers
Visual Impairment
Deafness and Hearing Loss
Advanced Age
Delirium and Dementia
Fundamental Writing Skills
Patient Education
Introduction
Benefits of Patient Education
Patient Education Involves More Than the Transfer of Information
Approach to Patient Education
Assessment of the Patient
Design of the Instruction
Selection of Teaching Strategies and Resources
Strategies and Resources for Patient Instruction
Practices to Avoid During a Teaching Session
Fundamental Writing Skills
Cultural Sensitivity in Healthcare Communication
A More Multicultural and Ethnically Diverse Society
Disparities in Treatment and Access to Health Care
Defining Cultural Competence and Some Ideas about It
The Volcano Model-�The Process of Cultural Competence in the Delivery of Healthcare Services�
The Cultural Competence Continuum
Nonverbal Communication in Cross-Cultural Contexts
The National Standards on Culturally and Linguistically Appropriate Services (CLAS)
Tips for Improving Cross-Cultural Communication between the HCP and Patient
Communicating with Limited-English-Speaking Patients
The Need for a Medical interpreter
Fundamental Writing Skills
Administrative Communication Skills
Electronic Communication
Telecommunication
Telephone Etiquette
Types of Incoming Calls
Telephone Triage
Outgoing Emergency Calls
Facsimile, or Fax
Email
Fundamental Writing Skills
Fundamental Writing Skills
Parts of Speech
Nouns
Pronouns
Verbs
Auxiliary Verbs
Adverbs
Prepositions and Prepositional Phrases
Conjunctions
Punctuation
Periods
Question Marks and Exclamation Marks
Commas
Semicolons
Colons
Apostrophes
Hyphens
Dashes
Parentheses
Quotation Marks
Capital Letters
Numbers
Sentence Grammar
Subjects and Predicates
Phrases
Clauses
Sentence Types
Sentence Errors
Subject-Verb Agreement Errors
Run-ons - Fused Sentences and Comma Splice Errors
Fragments
Verb Tense Errors
Paragraphing Basics
Paragraph Structure
Topic Sentence
Supporting Sentences
Concluding Sentence
The Basics of SOAP Notes
Glossary
Index
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