Knowing-Doing Gap How Smart Companies Turn Knowledge into Action

ISBN-10: 1578511240
ISBN-13: 9781578511242
Edition: 1999
List price: $38.00 Buy it from $0.69
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Description: This volume confronts the challenge of turning knowledge of how to improve performance into actions that produce measurable results. The authors identify the causes of this gap and explain how to close it.

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Book details

List price: $38.00
Copyright year: 1999
Publisher: Harvard Business Review Press
Publication date: 11/29/1999
Binding: Hardcover
Pages: 336
Size: 6.50" wide x 9.75" long x 1.25" tall
Weight: 1.430
Language: English

This volume confronts the challenge of turning knowledge of how to improve performance into actions that produce measurable results. The authors identify the causes of this gap and explain how to close it.

Preface
Knowing "What" to Do Is Not Enough
When Talk Substitutes for Action
When Memory Is a Substitute for Thinking
When Fear Prevents Acting on Knowledge
When Measurement Obstructs Good Judgment
When Internal Competition Turns Friends into Enemies
Firms That Surmount the Knowing-Doing Gap
Turning Knowledge into Action
The Knowing-Doing Survey
Notes
Index
About the Authors

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