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| Dedication | |
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| Acknowledgements | |
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| About the author | |
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| Foreword | |
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| Learning objectives | |
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| Prologue | |
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| Understanding the forces | |
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| What is horizontal hostility? | |
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| Defining horizontal hostility | |
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| Is horizontal hostility intentional? | |
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| Tales from the front line | |
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| Prevalence | |
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| Impact | |
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| Retention during a nursing shortage | |
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| Summary | |
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| Bibliography | |
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| Exploring theory | |
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| Marie's story: A manager's point of view | |
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| Oppression theory | |
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| Supporting theory: Insights from the animal kingdom | |
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| Populations at risk | |
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| Figure 2.1: The 10 most frequent forms of lateral violence in nursing practice | |
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| Why is horizontal hostility so virulent? | |
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| Summary | |
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| Bibliography | |
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| A root cause analysis of horizontal hostility | |
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| Marie's search for answers | |
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| Intrinsic factors | |
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| Extrinsic factors | |
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| Summary | |
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| Bibliography | |
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| Enlarging the landscape | |
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| Context is critical | |
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| Organizational context | |
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| Professional context | |
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| In the context of our world | |
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| Summary | |
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| Recommended reading | |
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| Bibliography | |
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| Best practices to eliminate horizontal hostility | |
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| Introduction | |
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| The big picture: An analogy | |
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| Nurturing our young | |
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| Impediments to a healthy new nurse experience | |
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| Creating a healthy environment for student nurses | |
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| Figure 5.1: Nurse-to-nurse hostility fact sheet | |
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| Bringing horizontal hostility to light at nursing schools | |
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| New resident nurses | |
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| Figure 5.2: Expected behaviors of those who call themselves professionals | |
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| Figure 5.3: Cueing cards attached to identification badge | |
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| Summary | |
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| Recommended reading | |
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| Bibliography | |
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| Managerial response | |
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| Awareness: Ability to see the problem | |
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| Figure 6.1: Sample questionnaire | |
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| Figure 6.2: Verbal abuse survey | |
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| Communication | |
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| Figure 6.3: Charge nurse assessment tool | |
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| Response | |
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| Persistence and consistency is mandatory | |
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| Empowering staff | |
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| Summary | |
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| Recommended reading | |
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| Bibliography | |
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| Organizational opportunities | |
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| Framework for leading organizational change to eliminate hostility | |
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| Increase a healthy culture | |
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| Decrease hostility | |
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| Figure 7.1: Commitment to coworkers | |
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| How the system sets up the manager to fail | |
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| Summary | |
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| Recommended reading | |
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| Bibliography | |
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| Individual response | |
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| Starting with ourselves | |
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| Transitioning from a closed system to an open system | |
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| Bibliography | |
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| Epilogue | |
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| Nursing education instructional guide | |
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| Instructions for obtaining your nursing contact hours | |
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| Nursing education exam | |
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| Nursing education evaluation | |