Ending Nurse-to-Nurse Hostility Why Nurses Eat Their Young and Each Other

ISBN-10: 1578397618
ISBN-13: 9781578397617
Edition: 2006
List price: $99.00
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Description: Through captivating anecdotal scenarios, Ending Nurse-to-Nurse Hostility examines the many facets of horizontal hostility and offers strategies to make your workplace more peaceful and attractive to current staff and future employees.

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Book details

List price: $99.00
Copyright year: 2006
Publisher: Opus Communications
Binding: Hardcover
Pages: 214
Size: 7.00" wide x 9.00" long x 0.50" tall
Weight: 0.748
Language: English

Through captivating anecdotal scenarios, Ending Nurse-to-Nurse Hostility examines the many facets of horizontal hostility and offers strategies to make your workplace more peaceful and attractive to current staff and future employees.

Dedication
Acknowledgements
About the author
Foreword
Learning objectives
Prologue
Understanding the forces
What is horizontal hostility?
Defining horizontal hostility
Is horizontal hostility intentional?
Tales from the front line
Prevalence
Impact
Retention during a nursing shortage
Summary
Bibliography
Exploring theory
Marie's story: A manager's point of view
Oppression theory
Supporting theory: Insights from the animal kingdom
Populations at risk
Figure 2.1: The 10 most frequent forms of lateral violence in nursing practice
Why is horizontal hostility so virulent?
Summary
Bibliography
A root cause analysis of horizontal hostility
Marie's search for answers
Intrinsic factors
Extrinsic factors
Summary
Bibliography
Enlarging the landscape
Context is critical
Organizational context
Professional context
In the context of our world
Summary
Recommended reading
Bibliography
Best practices to eliminate horizontal hostility
Introduction
The big picture: An analogy
Nurturing our young
Impediments to a healthy new nurse experience
Creating a healthy environment for student nurses
Figure 5.1: Nurse-to-nurse hostility fact sheet
Bringing horizontal hostility to light at nursing schools
New resident nurses
Figure 5.2: Expected behaviors of those who call themselves professionals
Figure 5.3: Cueing cards attached to identification badge
Summary
Recommended reading
Bibliography
Managerial response
Awareness: Ability to see the problem
Figure 6.1: Sample questionnaire
Figure 6.2: Verbal abuse survey
Communication
Figure 6.3: Charge nurse assessment tool
Response
Persistence and consistency is mandatory
Empowering staff
Summary
Recommended reading
Bibliography
Organizational opportunities
Framework for leading organizational change to eliminate hostility
Increase a healthy culture
Decrease hostility
Figure 7.1: Commitment to coworkers
How the system sets up the manager to fail
Summary
Recommended reading
Bibliography
Individual response
Starting with ourselves
Transitioning from a closed system to an open system
Bibliography
Epilogue
Nursing education instructional guide
Instructions for obtaining your nursing contact hours
Nursing education exam
Nursing education evaluation

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