| The nature of criminal justice organizations | p. 1 |
| Two models of the criminal justice system : an organizational perspective | p. 4 |
| The political and organizational response to gangs : an examination of a "moral panic" in Nevada | p. 21 |
| The desirability of goal conflict within the criminal justice system | p. 44 |
| Metropolitan development and policing : the elephant in the living room | p. 57 |
| Drug courts : a bridge between criminal justice and health services | p. 69 |
| Addicted to the drug war : the role of civil asset forfeiture as a budgetary necessity in contemporary law enforcement | p. 91 |
| The individual in criminal justice organizations | p. 121 |
| Militarizing Mayberry and beyond : making sense of American paramilitary policing | p. 124 |
| Good policing | p. 146 |
| "But how can you sleep nights?" | p. 167 |
| Supervisory styles of patrol sergeants and lieutenants | p. 197 |
| Getting rid of the prima donnas : the bureaucratization of a probation department | p. 223 |
| Is a "correctional officer," by any other name, a "screw"? | p. 237 |
| Citizen complaints and problem officers : examining officer behavior | p. 256 |
| Group behavior in criminal justice organizations | p. 277 |
| Fatal attraction : an analysis of employee boundary violations in a southern prison system, 1995-1998 | p. 280 |
| Humor in the briefing room : a study of the strategic uses of humor among police | p. 311 |
| The rhetoric of personal loyalty to superiors in criminal justice agencies | p. 330 |
| Contraband : the basis for legitimate power in a prison social system | p. 351 |
| The illusion of structure : a critique of the classical model of organization and the discretionary power of correctional officers | p. 363 |
| Processes in criminal justice organizations | p. 381 |
| Targeted crime reduction efforts in ten communities : lessons for the project safe neighborhoods initiative | p. 384 |
| Multijurisdictional drug task forces : an analysis of impacts | p. 399 |
| Case routinization in investigative police work | p. 420 |
| Negotiation and plea bargaining models : an organizational perspective | p. 439 |
| Maintaining the myth of individualized justice : probation presentence reports | p. 453 |
| Change in criminal justice organizations | p. 473 |
| The dangers of criminal justice reform | p. 477 |
| Assessing the impediments to organizational change : a view of community policing | p. 497 |
| This jail for rent : the anatomy of a deal too good to be true | p. 508 |
| Three strikes as a public policy : the convergence of the new penology and the McDonaldization of punishment | p. 521 |
| Jails and judicial review : special problems for local facilities | p. 543 |
| Putting the "what works" research into practice : an organizational perspective | p. 559 |
| The rhetoric of community policing | p. 576 |
| Research utilization in complex organizations : a case study in corrections | p. 596 |
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