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Make Their Day! Employee Recognition That Works

ISBN-10: 1576756017
ISBN-13: 9781576756010
Edition: 2nd 2009
Authors: Cindy Ventrice
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Book details

List price: $24.95
Edition: 2nd
Copyright year: 2009
Publisher: Berrett-Koehler Publishers, Incorporated
Publication date: 5/1/2009
Binding: Paperback
Pages: 216
Size: 6.00" wide x 9.00" long x 0.75" tall
Weight: 0.748
Language: English

Cindy Ventrice is president of Potential Unlimited Seminars, a consulting company that helps improve performance by improving work relationships. Her clients include Wells Fargo, Cisco Systems, MIT, Stanford University, State Farm Insurance, and Bell Canada.

Foreword
Preface
Introduction Real Results
Employees Want to Love Their Work
Recognition That Works
Missing the Mark
What Makes Recognition Work
The Elements of Recognition
Finding Recognition Everywhere
Understanding the Motivation Connection
Recognizing Purpose and Quality
Recognizing Trustworthiness
Recognizing Individual Value
Recognition Is Everywhere
Recognition Starts with Your Relationships
Sticky Recognition
Everything Else Is Secondary
Employees Have Their Say
Filling the Other Guy's Basket
Creating Loyalty
How Do You Measure Up?
The Dangers of Intracompany Competition
Whose Job Is Recognition, Anyway?
Managing for the Greatest Impact
The Most Important Role
The 50/30/20 Rule
The Manager's Opportunity and Responsibility
Building on the Relationship Foundation
What Exceptional Managers Do
Going It Alone
Leading with Vision, Visibility, and Momentum
Developing a Recognition Culture
Showing Value through Action
Leading Recognition Programs
Partnering with Program Administrators
The Administrator's Supporting Role
Their Good Intentions
Leveraging HR's Work
Making Recognition the Responsibility of Every Employee
What One Person Can Do
Understanding Peer Recognition
Taking Responsibility
A Simple and Effective Tool
Using Self-Recognition to Improve Quality
Taking the Initiative
Celebrating Recognition Days
Using Individual Development Plans
Adding Self-Recognition to the Mix
Making Recognition Work
Getting Specific and Relevant
Lesson from a Fortune Cookie
What Do Values Have to Do with Recognition?
Linking Goals to Individual Performance
Specific Recognition Makes Their Day
Measuring for Results
Why Measure?
What to Measure?
Collecting Data
Aligning Recognition with Culture
Doing a Culture Check
Considering Industry and Job Preferences
Identifying Generational Preferences
Dealing with a Dispersed Workforce
Changes in Global Team Recognition
One Size Doesn't Fit All
Personalizing Individual Recognition
The Process of Individualization
Identifying the Contribution
The Manager's or Supervisor's Responsibility
Determining Personal Preferences
Putting It All Together
Case Study-Recognition Misses the Mark
Dealing with the Fairness Paradox
Treating Everyone the Same
The Four Rules of Fairness
Setting Expectations
Recognition Is a Work in Progress
The Importance of Commitment and Planning
Keeping One Ball in the Air
Making a Plan
Step 1: Determine the Current State of Recognition
Step 2: Plan Your Recognition Strategy
Step 3: Commit to a Continually Evolving Implementation
Where Do You Go from Here?
Appendix: Sample Employee Surveys
Resources
Acknowledgments
Notes
Index
About the Author

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