Performance Consulting A Practical Guide for HR and Learning Professionals

ISBN-10: 1576754359
ISBN-13: 9781576754351
Edition: 2nd 2008 (Revised)
List price: $32.95
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Description: In 1995 the first edition of Performance Consulting introduced a concept that has become a cornerstone of the human resource, learning, and organizational development fields: obtaining business impact from training and HR solutions requires a  More...

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Book details

List price: $32.95
Edition: 2nd
Copyright year: 2008
Publisher: Berrett-Koehler Publishers, Incorporated
Publication date: 4/1/2008
Binding: Paperback
Pages: 240
Size: 6.25" wide x 9.00" long x 0.75" tall
Weight: 1.188
Language: English

In 1995 the first edition of Performance Consulting introduced a concept that has become a cornerstone of the human resource, learning, and organizational development fields: obtaining business impact from training and HR solutions requires a consultative partnership with clients and a shared goal of optimizing workplace performance. In this completely revised and updated edition, Dana and Jim Robinson provide an enhanced conceptual framework that focuses on both the art and the science of performance consulting. Drawing upon their research and learning from the past thirteen years, the Robinsons provide dozens of new tools, templates, and techniques, including online resources available on the Berrett-Koehler website. Book jacket.

Preface
Introduction: What Is Performance Consulting, and Why Do It?
The Mental Model for Performance Consulting
The Need Hierarchy
The GAPS! Logic
The Science of Performance Consulting
Identifying Business and Performance SHOULDs
Identifying the "IS" for Business and Performance
Identifying Causes and Solutions
Contracting with Clients
The Art of Performance Consulting
Building Partnerships with Clients
Reactive Entry: Reframing Requests for Solutions
Proactively Identifying Performance Consulting Opportunities
Q&A with the Authors
Closing Thoughts
Glossary
Tools to Download
References
Associations and Certifications
Resources
Index
About the Authors

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