Performance Consulting A Practical Guide for HR and Learning Professionals

Name: Performance Consulting A Practical Guide for HR and Learning Professionals
Price: 3.72 USD
Availability: InStock
ISBN: 9781576754351

ISBN-10: 1576754359

ISBN-13: 9781576754351

Edition: 2nd 2008 (Revised)

Authors: Dana Gaines Robinson, James C. Robinson, Berrett-Koehler Publishers Staff

List price: $32.95

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Description:

In 1995 the first edition of Performance Consulting introduced a concept that has become a cornerstone of the human resource, learning, and organizational development fields: obtaining business impact from training and HR solutions requires a consultative partnership with clients and a shared goal of optimizing workplace performance. In this completely revised and updated edition, Dana and Jim Robinson provide an enhanced conceptual framework that focuses on both the art and the science of performance consulting. Drawing upon their research and learning from the past thirteen years, the Robinsons provide dozens of new tools, templates, and techniques, including online resources available on…

Book details

List price: $32.95
Edition: 2nd
Copyright year: 2008
Publisher: Berrett-Koehler Publishers, Incorporated
Publication date: 4/14/2008
Binding: Paperback
Pages: 240
Size: 6.25" wide x 9.00" long x 0.75" tall
Weight: 0.880
Language: English



Preface


Introduction: What Is Performance Consulting, and Why Do It?



The Mental Model for Performance Consulting



The Need Hierarchy



The GAPS! Logic



The Science of Performance Consulting



Identifying Business and Performance SHOULDs



Identifying the "IS" for Business and Performance



Identifying Causes and Solutions



Contracting with Clients



The Art of Performance Consulting



Building Partnerships with Clients



Reactive Entry: Reframing Requests for Solutions



Proactively Identifying Performance Consulting Opportunities



Q&A with the Authors


Closing Thoughts


Glossary


Tools to Download


References


Associations and Certifications


Resources


Index


About the Authors