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Principles of Total Quality

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ISBN-10: 1574443267

ISBN-13: 9781574443264

Edition: 3rd 2004 (Revised)

Authors: Vincent K. Omachonu, Joel E. Ross, Joel E. Ross

List price: $105.00
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Description:

The third edition of Principles of Total Quality updates the previous information on all aspects of quality assurance. It supplies the latest information on ISO 9001:2000, EU directives QS-9000 ISO 14001, Baldridge and Cirteria.
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Book details

List price: $105.00
Edition: 3rd
Copyright year: 2004
Publisher: CRC Press LLC
Publication date: 5/27/2004
Binding: Hardcover
Pages: 512
Size: 8.23" wide x 9.57" long x 1.14" tall
Weight: 2.068
Language: English

Management of Total Quality
Total quality management and the revival of quality in the United States
Leadership
Information and analysis
Strategic quality planning
Human resources development and quality management
Management of process quality
Customer focus and satisfaction
Benchmarking
Organizing for total quality management
Quality and productivity..
Processes and Quality Tools
The cost of quality
The concept of a process
Understanding data
The seven basic quality
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