Listening with Empathy Creating Genuine Connections with Customers and Colleagues

ISBN-10: 1571745149
ISBN-13: 9781571745149
Edition: 2007
Authors: John Selby
List price: $19.95 Buy it from $4.49
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Book details

List price: $19.95
Copyright year: 2007
Publisher: Hampton Roads Publishing Company, Incorporated
Publication date: 1/30/2007
Binding: Hardcover
Pages: 240
Size: 5.25" wide x 7.25" long x 0.75" tall
Weight: 0.880
Language: English

Business

John Selby is a psychologist, writer, therapist and teacher who has studied meditation with some of the world's greatest teachers, including Krishnamurti. He has also researched psychology at Princeton and UC Berkeley and carried out fieldwork with the Hopi Indians and tribes in Guatemala. He maintains his therapy and training centres in California and Europe, and is the author of over two dozen highly successful books, including Seven Masters One Path and Quiet Your Mind.

With customer loyalty weighing in as the most valued commodity in the workplace today, we'd all like to know how to create lasting emotional connections to keep clients personally satisfied and eager to do business with us.
In this follow-up to Take Charge of Your Mind (Hampton Roads, 2006) John Selby presents his 4-step Empathy on Demand mood-management method for doing just that, giving readers a practical toolkit for rapidly shifting from negative to genuinely positive moods at work, feeling good in your own skin in the present moment, and making authentic heart contact with customers, clients and colleagues.
As readers hone their abilities to create strong bonds with others by making them feel truly accepted and appreciated, they will naturally become more confident, charismatic, and successful.
A highly regarded meditation teacher and business consultant, John Selby is the author of twenty-two books with sales totaling more than half a million copies.

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