Power of Communication Managing Information in Public Organizations

ISBN-10: 1568022115
ISBN-13: 9781568022116
Edition: 2nd 2001 (Revised)
Authors: Doris A. Graber
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Book details

List price: $55.00
Edition: 2nd
Copyright year: 2001
Publisher: CQ Press
Publication date: 9/1/2002
Binding: Paperback
Pages: 294
Size: 5.75" wide x 8.75" long x 0.50" tall
Weight: 0.946
Language: English

Tables, Figures, and Boxes
Preface
The Past as Prologue for the Future: Theories and Applications
Communicating in Organizations: Basic Concepts
Why Information and Communication Management Is Crucial
The Foundations of Organizational Communication Studies
Building Information Bases: Resources and Obstacles
Information Needs
Information-Gathering Strategies
Shielding Sensitive Information
Surmounting Information Hurdles
Judging Information Quality and Quantity
Intelligence Disasters
Channeling Bureaucratic Information Flows
The Interface of Structure and Function
Structuring Information Flows
Bureaucratic Structure Handicaps
The Direction of Communication Flows
Constructing Networks
The Whys and Hows of Network Formation
Network Analysis
The Significance of Network Positions
Network Roles
Designing Climates and Accommodating Cultures
Organizational Climates
Organizational Cultures
How New Communication Technologies Transform Bureaucracies
Foundations for Sound Decisions
Managing Information Flows
The Four Phases of Decision Making
Common Decision-Making Errors
Error Avoidance Strategies
Designing Structures for Decision Making
Making Routine Decisions
Refocusing on Serving the Public
Citizens' Contacts with Government
Accountability and Responsiveness
The Wellsprings of Unresponsiveness
Information Transmission Difficulties
The Evaluation Puzzle
Seeking Citizen Advice
Public Relations and Public Information Campaigns
The Jekyll and Hyde Faces of External Communication
Public Relations Strategies
Structuring Public Relations Agencies
Media Relations
Public Information Campaigns
Vistas of a Likely Future
Bridges from the Past
Bridges to the Future
Research Needs
Index

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