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| Foreword | |
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| Preface and Acknowledgments | |
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| Aligning IM/IT and Organizational Strategy | |
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| Connecting the Strategic Dots: Does IM/IT Matter? | |
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| Learning Objectives | |
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| Healthcare Information Technology: The Future Is Now | |
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| The Current Healthcare Environment | |
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| Future Healthcare Systems | |
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| Historical Overview of Information Systems | |
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| Healthcare Information Priorities Today | |
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| Categories of Information Systems | |
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| Summary | |
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| Web Resources | |
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| Discussion Questions | |
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| Leadership: The Case of the Healthcare Organization CIO | |
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| Learning Objectives | |
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| Organizing for Healthcare Information Management | |
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| Evolving Role of the Senior IM/IT Executive | |
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| Summary | |
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| Web Resources | |
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| Discussion Questions | |
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| IM/IT Governance and Decision Rights | |
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| Learning Objectives | |
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| Background of IM/IT Governance and Strategic Planning | |
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| Purpose of Strategic Governance and IM/IT Planning | |
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| Organization of the Planning Effort | |
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| Importance of Systems Integration: What | |
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| Importance of Systems Integration: Why | |
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| Summary | |
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| Web Resources | |
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| Discussion Questions | |
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| The IM/IT Portfolio Management Office | |
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| Learning Objectives | |
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| What Is an IT Portfolio Management Office? | |
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| Why Is a PMO Essential? | |
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| Project Management | |
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| Program Management | |
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| Portfolio Management | |
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| The PMO | |
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| Summary | |
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| Web Resources | |
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| Discussion Questions | |
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| External Environment and Government Policy | |
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| Learning Objectives | |
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| Government's Role in Healthcare IM/IT | |
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| Health Insurance Portability and Accountability Act | |
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| Healthcare IM/IT Leadership Roles | |
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| Summary | |
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| Web Resources | |
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| Discussion Questions | |
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| Blocking and Tackling | |
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| IM/IT Architecture and Infrastructure | |
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| Learning Objectives | |
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| Computer Hardware | |
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| Computer Software | |
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| Networking and Telecommunications | |
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| Network Components | |
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| Network Topologies | |
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| Electronic Data Interchange | |
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| Wireless Communication | |
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| Communicating via the Internet | |
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| Summary | |
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| Web Resources | |
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| Discussion Questions | |
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| IM/IT Service Management | |
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| Learning Objectives | |
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| Why IM/IT Service Management Matters | |
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| The Information Technology Infrastructure Library | |
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| IM/IT Service Support | |
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| IM/IT Service Delivery | |
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| The Continued Evolution of the ITIL Service Management Practices | |
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| Summary | |
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| Web Resources | |
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| Discussion Questions | |
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| Achieving Strategic Competitive Advantage | |
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| Applications | |
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| Learning Objectives | |
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| Electronic Health Records | |
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| Clinical Information Systems | |
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| Management/Administrative and Financial Systems | |
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| Information Systems for Nonhospital Healthcare Organizations | |
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| Other Information System Applications in Healthcare | |
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| Summary | |
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| Web Resources | |
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| Discussion Questions | |
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| The Knowledge-Enabled Organization | |
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| Learning Objectives | |
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| Knowledge Management | |
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| Building the Knowledge-Enabled Healthcare Organization | |
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| Knowledge-Enabled Workflows | |
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| Excellence in Data Warehousing, Data Mining, and Analytics | |
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| Summary | |
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| Web Resources | |
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| Discussion Questions | |
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| IM/IT Value | |
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| Learning Objectives | |
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| Systems Challenges | |
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| Evaluation Problem | |
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| Value Realization | |
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| IM/IT Value Findings | |
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| Summary | |
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| Web Resources | |
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| Discussion Questions | |
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| Glossary of Technical Terms | |
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| Index | |
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| About the Authors | |