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Leadership for Smooth Patient Flow Improved Outcomes, Improved Service, Improved Bottom Line

ISBN-10: 1567932657
ISBN-13: 9781567932652
Edition: 2006
List price: $74.00
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Description: The payoff for improving patient flow goes far beyond shorter wait times. When patients flow smoothly through the care process, nurses and physicians have the time they need to provide safe and compassionate care. Treatment is provided in the  More...

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Book details

List price: $74.00
Copyright year: 2006
Publisher: Health Administration Press
Publication date: 12/1/2006
Binding: Hardcover
Pages: 182
Size: 6.00" wide x 9.00" long x 0.25" tall
Weight: 0.594
Language: English

The payoff for improving patient flow goes far beyond shorter wait times. When patients flow smoothly through the care process, nurses and physicians have the time they need to provide safe and compassionate care. Treatment is provided in the optimal setting, which reduces risk and improves outcomes. Patients feel satisfied and recommend your services to others, and your bottom line improves as more patients are treated. This book provides the inspiration, information, and ideas you need to lead patient flow improvement efforts at your organization. You will learn from the successes and failures of the authors-healthcare leaders who have played pivotal roles in patient flow improvement projects. The book begins by explaining the fundamentals of patient flow and providing a solid business case for pursuing improvement efforts. It uses real-life examples to explain common patient flow theories and improvement methods. The heart of the book focuses on the practical information and leadership techniques you can use to foster change and remove the barriers to smooth patient flow. You will learn how to: *Break down departmental silos and build a multidisciplinary patient flow team *Use metrics and benchmarking data to evaluate your organization and set goals *Create and implement a reward system to initiate and sustain good patient flow behaviors *Improve patient flow through the emergency department-the main point of entry into your organization The book also explores what healthcare institutions can learn from other service organizations including Disney, Ritz-Carlton, and Starbucks. It discusses how to adapt their successful demand management and customer service techniques to the healthcare environment.

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