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Communication and Organizational Crisis

ISBN-10: 1567205348
ISBN-13: 9781567205343
Edition: 2003
List price: $83.00 Buy it from $49.75
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Description: Crisis events are increasingly common. Their impacts are greater--and they are more widely reported in the media--than ever before. They often symbolize tragedy and loss, but they are also the precipitating factors in radical, rapid, and frequently  More...

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Book details

List price: $83.00
Copyright year: 2003
Publisher: ABC-CLIO, LLC
Publication date: 12/30/2003
Binding: Hardcover
Pages: 312
Size: 6.25" wide x 9.25" long x 1.00" tall
Weight: 1.562
Language: English

Crisis events are increasingly common. Their impacts are greater--and they are more widely reported in the media--than ever before. They often symbolize tragedy and loss, but they are also the precipitating factors in radical, rapid, and frequently positive social change. Understanding the complex dynamics of these powerful events is imperative for both researchers and managers. Taking a broad view of organizational crisis, the authors synthesize a rich and diverse body of theory, research, and practice and apply it to every kind of crisis imaginable, from oil spills to nuclear disasters, airplane crashes, shuttle explosions, and corporate implosions such as Enron. The "organization" can be anything from a company to a federal bureaucracy or society. Organizational crisis is presented as a natural stage in organizational evolution, creating not only stress and threats but also opportunities for growth and development. Communication is viewed as the pivotal process in the creation and maintenance of organization, and its role is examined here at every stage, from incubation to avoidance, crisis management, and recovery. Researchers, crisis managers, and communications managers will find a wealth of applied theoretical orientations, including chaos theory, sensemaking, organizational learning theory, and more.

Matthew W. Seeger is Professor and Chair of the Department of Communication at Wayne State University. His research interests concern crisis and risk communication, crisis response and agency coordination, health communication, the role of media in crisis, crisis and communication ethics, failure of complex systems, and post-crisis renewal. He has worked closely with the United States Centers for Disease Control and Prevention on communication and the anthrax attack and on communication and pandemic influenza preparedness. He is an affiliate of the National Center for Food Protection and Defense where he studies issues of food safety and recalls. His work has appeared in the Handbook of Crisis and Risk Communication , International Encyclopedia of Communication , Journal of Health Communication Research , Journal of Applied Communication Research , and the Journal of Organizational Change Management , among many others. Seeger is the author or co-author of five books on crisis and risk communication.

Timothy L. Sellnow is Professor of Risk and Crisis Communication in the Department of Communication at the University of Kentucky, Lexington, and currently serves as theme leader for the risk communication research team at the National Center for Food Protection and Defense, a Center of Excellence sponsored by the Department of Homeland Security. Sellnow's primary research and teaching focus is on risk and crisis communication. Much of his recent research focuses on strategic communication for mitigating the impact of and maintaining resilience in response to potential terrorist attacks--particularly bioterrorism. His work on crisis, risk, and communication has appeared in the Handbook of Crisis and Risk Communication ; International Encyclopedia of Communication ; Communication Yearbook , Public Relations Review ; Communication Studies ; Journal of Business Ethics ; and many others. Sellnow is the co-author of three books on crisis and risk communication and is the past editor of the Journal of Applied Communication Research .

Robert R. Ulmer is Professor and Chair of the Department of Speech Communication at the University of Arkansas at Little Rock. He also holds two secondary appointments in the College of Public Health at the University of Arkansas Medical Sciences. His teaching, research, and consulting interests focus on creating effective risk and crisis communication through renewal, growth, collaboration, and opportunity. He has served as a consultant working with a wide variety of public, private, governmental, and not-for-profit organizations on how to effectively prepare for and manage risk and crises effectively. He has published articles in M anagement Communication Quarterly ; Communication Yearbook ; The Journal of Business Ethics ; Public Relations Review ; the Journal of Organizational Change Management ; the Journal of Applied Communication Research ; the Handbook of Crisis Communication ; The Handbook of Risk and Crisis Communication , The Encyclopedia of Public Relations ; and The Handbook of Public Relations .

Illustrations
Acknowledgments
Introduction and Overview
The Nature of Organizational Crisis
Theories of Organizational Crisis
Crisis Type
Communication and Crisis
Stages of Crisis Development
Crisis Development
Communication and the Precrisis Stage
Communication and the Crisis Stage
Communication and the Postcrisis Stage
Crisis Management Functions
Crisis Planning
Crisis Teams and Decision Making
Communication and Risk
The Role of Crisis
Crisis and Ethics
Crisis and Leadership
The Role of Crisis in Society
References
Author Index
Index

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