| |
| |
| Foreword | |
| |
| |
| Note About This Book | |
| |
| |
| Preface: A Surprising Visit | |
| |
| |
| |
| A New Idea | |
| |
| |
| Change or Die | |
| |
| |
| Physician-Centric | |
| |
| |
| Germ of a New Idea | |
| |
| |
| Toyota Mantra: Eliminate Waste | |
| |
| |
| |
| Journey to Japan | |
| |
| |
| A Daring New Path | |
| |
| |
| Skepticism | |
| |
| |
| The First Trip | |
| |
| |
| An Industrial Symphony | |
| |
| |
| "Aren't You Ashamed?" | |
| |
| |
| The Missing Piece | |
| |
| |
| "This Is Ludicrous" | |
| |
| |
| No Going Back | |
| |
| |
| |
| The Blue Yarn | |
| |
| |
| A Revealing Value Stream | |
| |
| |
| The Patient's Voice | |
| |
| |
| New Space, New Process | |
| |
| |
| Continuous Improvement | |
| |
| |
| Standard Work | |
| |
| |
| A Singular Success | |
| |
| |
| |
| Safety Crusade | |
| |
| |
| Patient Safety Alerts<sup>™</sup> | |
| |
| |
| A Nurse's Courage | |
| |
| |
| A Doctor's Courage | |
| |
| |
| Why Shouldn't Everybody Get a Flu Shot? | |
| |
| |
| Mrs. Mary McClinton | |
| |
| |
| Mistake Proofing | |
| |
| |
| A Culture of Safety | |
| |
| |
| Evolution of the PSA System | |
| |
| |
| |
| Ambulatory Care Breakthrough | |
| |
| |
| Stress on Primary Care | |
| |
| |
| Moving the Mountain of Waits | |
| |
| |
| Mistake-Proofing Care: Early Steps | |
| |
| |
| Creating a New Tool | |
| |
| |
| Inventing the Flow Station | |
| |
| |
| Breakthrough | |
| |
| |
| Skill-Task Alignment | |
| |
| |
| Primary Care Transformed | |
| |
| |
| Going to Jidoka | |
| |
| |
| External Setup | |
| |
| |
| Biggest Room in the House | |
| |
| |
| |
| Transforming Procedural Care | |
| |
| |
| Creating a New Ambulatory Surgical Experience | |
| |
| |
| Design Challenge | |
| |
| |
| Listening to Patients | |
| |
| |
| Setup Reduction | |
| |
| |
| Breakthrough | |
| |
| |
| Center for Hyperbaric Medicine | |
| |
| |
| Ask Why | |
| |
| |
| Patient Focused | |
| |
| |
| |
| Transforming Inpatient Care | |
| |
| |
| Geographic Cells | |
| |
| |
| Report/Handoff | |
| |
| |
| In-Room Documentation | |
| |
| |
| Visual Work Environment | |
| |
| |
| Medical Emergency Teams | |
| |
| |
| Hourly Rounding: From Reactive to Proactive | |
| |
| |
| Knowing the Frontline Work | |
| |
| |
| Dramatic Change in Nurse Culture | |
| |
| |
| Shorter Length of Stay | |
| |
| |
| |
| Better, Faster, More Affordable | |
| |
| |
| Identifying The Customer | |
| |
| |
| "We Can Do Better" | |
| |
| |
| Value Stream Reveals Huge Waste | |
| |
| |
| Same-Day Access | |
| |
| |
| Marketplace Defines Quality | |
| |
| |
| Home Run | |
| |
| |
| Financial Conundrum | |
| |
| |
| Perverse Incentives | |
| |
| |
| |
| Management Method | |
| |
| |
| Seeing Virginia Mason with Fresh Eyes | |
| |
| |
| Structure and Discipline | |
| |
| |
| Training within Industry | |
| |
| |
| Standard Work: Hand Hygiene | |
| |
| |
| World-Class Management | |
| |
| |
| Daily Management | |
| |
| |
| "The State of the Union Every Tuesday Morning" | |
| |
| |
| "Everybody Can Be a Leader" | |
| |
| |
| Leadership | |
| |
| |
| |
| The Journey Continues | |
| |
| |
| Will You Teach Us? | |
| |
| |
| If You Build It | |
| |
| |
| Role Model | |
| |
| |
| The Virginia Mason Institute | |
| |
| |
| "Accountable Outside Our Own Walls" | |
| |
| |
| The Obstacle of Arrogance | |
| |
| |
| A Nonsystem | |
| |
| |
| A Sense of Hope | |
| |
| |
| The Journey Continues | |
| |
| |
| "We're Just Getting Started" | |
| |
| |
| Source Notes | |
| |
| |
| Preface | |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| Appendix | |
| |
| |
| Glossary | |
| |
| |
| Appendix | |
| |
| |
| Applying VMPS to Business Functions | |
| |
| |
| Relentless Attack on Waste | |
| |
| |
| Bringing Flow Stations to Specialty Department | |
| |
| |
| General Internal Medicine: Spreading Innovation in Ambulatory Care | |
| |
| |
| Breaking Down Silos | |
| |
| |
| Skill-Task Alignment | |
| |
| |
| Uphill Battle | |
| |
| |
| Restructuring | |
| |
| |
| Introducing Flow Stations | |
| |
| |
| The New GIM | |
| |
| |
| Acknowledgments | |
| |
| |
| Index | |
| |
| |
| About the Author | |