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| Foreword | |
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| Acknowledgements | |
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| Introduction | |
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| Applying Value Stream Mapping Throughout the Enterprise | |
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| Applying Value Stream Mapping to Nonproduction Areas | |
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| Purpose of the Case Study | |
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| Getting Started: Mapping Office Value Streams | |
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| Understanding Value Stream Mapping Basics | |
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| Scoping the Selected Value Stream and Choosing the Mapping Team | |
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| Identifying Office Waste | |
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| Determining Value from Waste in Administrative Activities | |
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| ABC Design's Lean Transformation in the Production Area | |
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| Assessing the Office Current State | |
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| Document Customer Information and Need | |
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| Identify Main Processes (in Order) | |
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| Select Process Metrics | |
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| Perform Value Stream Walk-Through | |
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| Establish How Each Process Prioritizes Work | |
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| Calculate System Summary Metrics | |
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| Designing the Current State Map for ABC Design | |
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| Documenting Customer Information and Need | |
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| Identifying Main Processes (in Order) | |
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| Selecting Process Metrics and Filling in the Data Boxes | |
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| Establishing How Each Process Prioritizes Work | |
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| Calculating System Summary Metrics | |
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| Reflecting on the Current State Map | |
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| Thinking Lean at the Functional Level | |
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| Sales, Marketing, and Operations | |
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| Order Processing | |
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| New Product Design | |
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| Inventory Control | |
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| Purchasing and Inventory Management | |
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| Scheduling and Production Control | |
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| Quality Management | |
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| Cost Accounting | |
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| General Accounting | |
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| Human Resources | |
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| Designing a Future State | |
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| What Does the Customer Really Need? | |
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| How Often Will Performance Be Checked? | |
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| Which Steps Create Value and Which Generate Waste? | |
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| How Can Work Flow with Fewer Interruptions? | |
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| How Will Work Be Controlled Between Interruptions? | |
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| How Will the Workload and/or Activities be Balanced? | |
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| What Process Improvements Will Be Necessary to Achieve the Future State? | |
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| Designing ABC's Future State | |
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| Assessing Customer Requirements | |
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| Determining Management Time Frame | |
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| Removing Waste | |
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| Flowing Work | |
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| Pulling Work | |
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| Leveling Work | |
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| Achieving ABC's Future State | |
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| Summing Up--Results of ABC's First Future State | |
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| Achieving the Future State | |
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| Tie the Value Stream Design to the Company's Business Objectives | |
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| Break the Work Plan into Loops | |
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| Prioritize Loop Implementation | |
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| Create a Work Plan and Cross-Functional Implementation Teams | |
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| Enabling Value Stream Management | |
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| Appendix | |
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| ABC Design Current State Map | |
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| ABC Design Future State Map | |
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| Index | |
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| About the Authors | |