Complete Lean Enterprise Value Stream Mapping for Administrative and Office Processes

ISBN-10: 1563273012
ISBN-13: 9781563273018
Edition: 2004
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Book details

List price: $62.95
Copyright year: 2004
Publisher: Productivity Press
Publication date: 7/30/2004
Binding: Paperback
Pages: 160
Size: 8.50" wide x 10.75" long x 0.50" tall
Weight: 1.122
Language: English

Foreword
Acknowledgements
Introduction
Applying Value Stream Mapping Throughout the Enterprise
Applying Value Stream Mapping to Nonproduction Areas
Purpose of the Case Study
Getting Started: Mapping Office Value Streams
Understanding Value Stream Mapping Basics
Scoping the Selected Value Stream and Choosing the Mapping Team
Identifying Office Waste
Determining Value from Waste in Administrative Activities
ABC Design's Lean Transformation in the Production Area
Assessing the Office Current State
Document Customer Information and Need
Identify Main Processes (in Order)
Select Process Metrics
Perform Value Stream Walk-Through
Establish How Each Process Prioritizes Work
Calculate System Summary Metrics
Designing the Current State Map for ABC Design
Documenting Customer Information and Need
Identifying Main Processes (in Order)
Selecting Process Metrics and Filling in the Data Boxes
Establishing How Each Process Prioritizes Work
Calculating System Summary Metrics
Reflecting on the Current State Map
Thinking Lean at the Functional Level
Sales, Marketing, and Operations
Order Processing
New Product Design
Inventory Control
Purchasing and Inventory Management
Scheduling and Production Control
Quality Management
Cost Accounting
General Accounting
Human Resources
Designing a Future State
What Does the Customer Really Need?
How Often Will Performance Be Checked?
Which Steps Create Value and Which Generate Waste?
How Can Work Flow with Fewer Interruptions?
How Will Work Be Controlled Between Interruptions?
How Will the Workload and/or Activities be Balanced?
What Process Improvements Will Be Necessary to Achieve the Future State?
Designing ABC's Future State
Assessing Customer Requirements
Determining Management Time Frame
Removing Waste
Flowing Work
Pulling Work
Leveling Work
Achieving ABC's Future State
Summing Up--Results of ABC's First Future State
Achieving the Future State
Tie the Value Stream Design to the Company's Business Objectives
Break the Work Plan into Loops
Prioritize Loop Implementation
Create a Work Plan and Cross-Functional Implementation Teams
Enabling Value Stream Management
Appendix
ABC Design Current State Map
ABC Design Future State Map
Index
About the Authors

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