| |
| |
| Foreword | |
| |
| |
| Preface | |
| |
| |
| Color Plates | |
| |
| |
| |
| Scenario-Based Usability Engineering | |
| |
| |
| |
| Design by Scenario: Marissa's Gravity Project | |
| |
| |
| |
| Managing Software Development | |
| |
| |
| |
| Software Engineering | |
| |
| |
| |
| Prototyping and Iterative Development | |
| |
| |
| |
| Usability in Software Development | |
| |
| |
| |
| The Emergence of Usability | |
| |
| |
| |
| Usability Engineering | |
| |
| |
| |
| Scenario-Based Usability Engineering | |
| |
| |
| |
| User Interaction Scenarios | |
| |
| |
| |
| Why Scenarios? | |
| |
| |
| |
| Doing Scenario-Based Usability Engineering | |
| |
| |
| |
| Analysis | |
| |
| |
| |
| Design | |
| |
| |
| |
| Prototyping and Evaluation | |
| |
| |
| |
| Other Approaches | |
| |
| |
| |
| Example-Based Learning of SBD | |
| |
| |
| |
| Case Study: A Virtual Science Fair in MOOsburg | |
| |
| |
| Summary and Review | |
| |
| |
| Exercises | |
| |
| |
| Project Ideas | |
| |
| |
| Recommended Reading | |
| |
| |
| |
| Analyzing Requirements | |
| |
| |
| |
| Analyzing Work Practices | |
| |
| |
| |
| Getting Users Involved | |
| |
| |
| |
| Science Fair Case Study: Requirements Analysis | |
| |
| |
| |
| Root Concept | |
| |
| |
| |
| Analysis of Current Practice | |
| |
| |
| |
| Summarizing the Field Data | |
| |
| |
| |
| Problem Scenarios and Claims | |
| |
| |
| |
| Scenarios and Claims as Requirements | |
| |
| |
| Summary and Review | |
| |
| |
| Exercises | |
| |
| |
| Project Ideas | |
| |
| |
| Recommended Reading | |
| |
| |
| |
| Activity Design | |
| |
| |
| |
| Designing Effective Activities | |
| |
| |
| |
| Designing Comprehensible Activities | |
| |
| |
| |
| Designing Satisfying Activities | |
| |
| |
| |
| Science Fair Case Study: Activity Design | |
| |
| |
| |
| Exploring the Activity Design Space | |
| |
| |
| |
| Activity Design Scenarios and Claims | |
| |
| |
| |
| Refining the Activity Design | |
| |
| |
| |
| Participatory Design | |
| |
| |
| |
| Coherence and Completeness | |
| |
| |
| Summary and Review | |
| |
| |
| Exercises | |
| |
| |
| Project Ideas | |
| |
| |
| Recommended Reading | |
| |
| |
| |
| Information Design | |
| |
| |
| |
| Stages of Action in Human-Computer Interaction | |
| |
| |
| |
| Perceiving Information | |
| |
| |
| |
| Gestalt Perception | |
| |
| |
| |
| Organization in User Interface Displays | |
| |
| |
| |
| Interpreting Information | |
| |
| |
| |
| Familiarity | |
| |
| |
| |
| Realism and Refinement | |
| |
| |
| |
| Recognizing Affordances | |
| |
| |
| |
| Making Sense of Information | |
| |
| |
| |
| Consistency | |
| |
| |
| |
| Visual Metaphors | |
| |
| |
| |
| Information Models | |
| |
| |
| |
| Dynamic Displays | |
| |
| |
| |
| Science Fair Case Study: Information Design | |
| |
| |
| |
| Exploring the Information Design Space | |
| |
| |
| |
| Information Scenarios and Claims | |
| |
| |
| |
| Refining the Information Scenarios | |
| |
| |
| |
| Consistency and Coherence | |
| |
| |
| Summary and Review | |
| |
| |
| Exercises | |
| |
| |
| Project Ideas | |
| |
| |
| Recommended Reading | |
| |
| |
| |
| Interaction Design | |
| |
| |
| |
| Selecting a System Goal | |
| |
| |
| |
| Interaction Style | |
| |
| |
| |
| Opportunistic Goals | |
| |
| |
| |
| Planning an Action Sequence | |
| |
| |
| |
| Making Actions Obvious | |
| |
| |
| |
| Simplifying Complex Plans | |
| |
| |
| |
| Flexibility | |
| |
| |
| |
| Executing an Action Sequence | |
| |
| |
| |
| Directness | |
| |
| |
| |
| Feedback and Undo | |
| |
| |
| |
| Optimizing Performance | |
| |
| |
| |
| Science Fair Case Study: Interaction Design | |
| |
| |
| |
| Exploring the Interaction Design Space | |
| |
| |
| |
| Interaction Scenarios and Claims | |
| |
| |
| |
| Refining the Interaction Scenarios | |
| |
| |
| Summary and Review | |
| |
| |
| Exercises | |
| |
| |
| Project Ideas | |
| |
| |
| Recommended Reading | |
| |
| |
| |
| Prototyping | |
| |
| |
| |
| Exploring User Requirements | |
| |
| |
| |
| Choosing Among Alternatives | |
| |
| |
| |
| Usability Testing | |
| |
| |
| |
| Evolutionary Development | |
| |
| |
| |
| Science Fair Case Study: Prototyping | |
| |
| |
| |
| Scenario Mock-ups | |
| |
| |
| |
| Scenario Machines | |
| |
| |
| |
| Prototyping Alternatives | |
| |
| |
| |
| Evolutionary Development | |
| |
| |
| Summary and Review | |
| |
| |
| Exercises | |
| |
| |
| Project Ideas | |
| |
| |
| Recommended Reading | |
| |
| |
| |
| Usability Evaluation | |
| |
| |
| |
| Usability Specification for Evaluation | |
| |
| |
| |
| Analytic Methods | |
| |
| |
| |
| Usability Inspection | |
| |
| |
| |
| Model-Based Analysis | |
| |
| |
| |
| Empirical Methods | |
| |
| |
| |
| Field Studies | |
| |
| |
| |
| Usability Testing in a Laboratory | |
| |
| |
| |
| Controlled Experiments | |
| |
| |
| |
| Science Fair Case Study: Usability Evaluation | |
| |
| |
| |
| Usability Inspection | |
| |
| |
| |
| Developing Usability Specifications | |
| |
| |
| |
| Testing Usability Specifications | |
| |
| |
| |
| Assessing and Refining Usability Specifications | |
| |
| |
| Summary and Review | |
| |
| |
| Exercises | |
| |
| |
| Project Ideas | |
| |
| |
| Recommended Readings | |
| |
| |
| |
| User Documentation | |
| |
| |
| |
| The Production Paradox | |
| |
| |
| |
| Paper and Online Manuals | |
| |
| |
| |
| Demonstrations and Tutorials | |
| |
| |
| |
| Information in the Interface | |
| |
| |
| |
| Socially Mediated Documentation | |
| |
| |
| |
| Using Context and Intelligence | |
| |
| |
| |
| Science Fair Case Study: Documentation Design | |
| |
| |
| |
| Exploring the Documentation Design Space | |
| |
| |
| |
| Documentation Scenarios and Claims | |
| |
| |
| |
| Refining the Documentation | |
| |
| |
| Summary and Review | |
| |
| |
| Exercises | |
| |
| |
| Project Ideas | |
| |
| |
| Recommended Reading | |
| |
| |
| |
| Emerging Paradigms for User Interaction | |
| |
| |
| |
| Collaborative Systems | |
| |
| |
| |
| Ubiquitous Computing | |
| |
| |
| |
| Intelligent User Interfaces | |
| |
| |
| |
| Natural Language and Multimodal Interaction | |
| |
| |
| |
| Software Agents | |
| |
| |
| |
| Simulation and Virtual Reality | |
| |
| |
| |
| Science Fair Case Study: Emerging Interaction Paradigms | |
| |
| |
| |
| Collaboration in the Science Fair | |
| |
| |
| |
| Ubiquitous Computing in the Science Fair | |
| |
| |
| |
| Intelligence in the Science Fair | |
| |
| |
| |
| Simulating Reality in the Science Fair | |
| |
| |
| |
| Refining the Interaction Design | |
| |
| |
| Summary and Review | |
| |
| |
| Exercises | |
| |
| |
| Project Ideas | |
| |
| |
| Recommended Reading | |
| |
| |
| |
| Usability Engineering in Practice | |
| |
| |
| |
| Usability in Organizations | |
| |
| |
| |
| Usability Specialists in a Development Team | |
| |
| |
| |
| Cost-Justifying Usability | |
| |
| |
| |
| Internationalization and Localization | |
| |
| |
| |
| User Interface Standards | |
| |
| |
| |
| Localization | |
| |
| |
| |
| Ethics of Usability | |
| |
| |
| |
| Changing Scope of Computing | |
| |
| |
| |
| The Digital Divide | |
| |
| |
| |
| Meeting the Needs of Special Populations | |
| |
| |
| |
| Technology Evolution and Unintended Consequences | |
| |
| |
| Summary and Review | |
| |
| |
| Exercises | |
| |
| |
| Project Ideas | |
| |
| |
| Recommended Readings | |
| |
| |
| |
| Inferential Statistics | |
| |
| |
| Glossary | |
| |
| |
| References | |
| |
| |
| Figure Credits | |
| |
| |
| Index | |