Contextual Design Defining Customer-Centered Systems

Name: Contextual Design Defining Customer-Centered Systems
Price: 3.66 USD
Availability: InStock
ISBN: 9781558604117

ISBN-10: 1558604111

ISBN-13: 9781558604117

Edition: 1997

Authors: Karen Holtzblatt, Hugh Beyer

List price: $96.95

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Description:

This is the only book that describes a complete approach to customer-centered design, from customer data to system design. Readers will be able to develop the work models that represent all aspects of customer work practices.

Book details

List price: $96.95
Copyright year: 1997
Publisher: Elsevier Science & Technology Books
Publication date: 9/1/1997
Binding: Paperback
Pages: 496
Size: 7.50" wide x 9.50" long x 1.00" tall
Weight: 1.782
Language: English




Introduction



Gathering Customer Data



Principles of Contextual Inquiry



Contextual Inquiry in Practice



A Language of Work



Work Models



The Interpretation Session



Consolidation



Creating One View of the Customer



Communicating to the Organization



Work Redesign



Using Data to Drive Design



Design from Data



System Design



The User Environment Design



Project Planning and Strategy



Prototyping as a Design Tool



From Structure to User Interface



Iterating with a Prototype



Putting It into Practice