| |
| |
| Acknowledgments | |
| |
| |
| About the Authors | |
| |
| |
| Author's Preface | |
| |
| |
| Foreword to the Second Edition, Patricia Benner, PhD, RN, FAAN | |
| |
| |
| Relevance of the IOM Reports to Nursing Education | |
| |
| |
| Overview of the Third Edition | |
| |
| |
| |
| The IOM Reports: Summaries, Recommendations, and Implications | |
| |
| |
| Introduction | |
| |
| |
| Quality Care | |
| |
| |
| To Err Is Human (1999) | |
| |
| |
| Crossing the Quality Chasm (2001) | |
| |
| |
| Envisioning the National Healthcare Quality Report (2001) | |
| |
| |
| Priority Areas for National Action: Transforming Healthcare Quality (2003) | |
| |
| |
| Patient Safety: Achieving a New Standard of Care (2003) | |
| |
| |
| Preventing Medication Errors (2006) | |
| |
| |
| Advancing Quality Improvement Research: Challenges and Opportunities (2007) and The State of QI and Implementation Research (2007) | |
| |
| |
| Diversity and Disparity | |
| |
| |
| Unequal Treatment: Confronting Racial and Ethnic Disparities in Healthcare (2003) | |
| |
| |
| Guidance for the National Healthcare Disparities Report (2002) | |
| |
| |
| Health Literacy: A Prescription to End Confusion (2004) | |
| |
| |
| Promoting Health Literacy to Encourage Prevention and Wellness: Workshop Summary (2011) | |
| |
| |
| America's Healthcare Safety Net: Intact but Endangered (2007) | |
| |
| |
| Leadership | |
| |
| |
| Leadership By Example: Coordinating Government Roles in Improving Healthcare Quality (2003) | |
| |
| |
| Public Health | |
| |
| |
| The Future of the Public's Health in the Twenty-first Century (2003) and Who Will Keep the Public Healthy? (2003) | |
| |
| |
| Leading Health Indicators for Healthy People 2020: Letter Report (2011) | |
| |
| |
| Research and Evidence-Based Practice | |
| |
| |
| Knowing What Works in Healthcare: A Roadmap for the Nation (2008) | |
| |
| |
| Learning What Works: Infrastructure Required for Comparative Effectiveness Research: Workshop Summary (2011) | |
| |
| |
| Clinical Practice Guidelines We Can Trust (2011) | |
| |
| |
| Finding What Works in Healthcare: Standards for Systematic Reviews (2011) | |
| |
| |
| Healthcare Informatics | |
| |
| |
| Health Literacy, eHealth, and Communication: Putting the Consumer First: Workshop Summary (2009) | |
| |
| |
| Health IT and Patient Safety: Building Safer Systems for Better Care (2011) | |
| |
| |
| Nursing | |
| |
| |
| Keeping Patients Safe: Transforming the Work Environment for Nurses (2004) | |
| |
| |
| The Future of Nursing: Leading Change, Advancing Health (2011) | |
| |
| |
| Best Practices for Better Health Care: Examples | |
| |
| |
| Hospital-Based Emergency Care: At the Breaking Point (2007) | |
| |
| |
| Emergency Care for Children: Growing Pains (2007) | |
| |
| |
| Emergency Medical Services at the Crossroads (2006) | |
| |
| |
| Future of Emergency Care (2007) | |
| |
| |
| Preventing Childhood Obesity: Health in the Balance (2005) | |
| |
| |
| Quality through Collaboration: The Future of Rural Health (2005) | |
| |
| |
| Improving the Quality of Healthcare for Mental and Substance-Use Conditions (2006) | |
| |
| |
| From Cancer Patient to Cancer Survivor: Lost in Transition (2006) | |
| |
| |
| Cancer Care for the Whole Patient: Meeting Psychosocial Health Needs(2007) | |
| |
| |
| Preterm Birth: Causes, Consequences, and Prevention a (2007) | |
| |
| |
| Retooling for an Aging America: Building the Healthcare Workforce (2008) | |
| |
| |
| Relieving Pain in America: A Blueprint for Transforming Prevention, Care, Education, and Research (2011) | |
| |
| |
| Healthcare Professions Education | |
| |
| |
| Health Professions Education (2003) | |
| |
| |
| A Summary of the February 2010 Forum on the Future of Nursing Education (2010) | |
| |
| |
| Redesigning Continuing Education in the Health Professions (2010) | |
| |
| |
| Implications of the IOM Reports for Clinical Care | |
| |
| |
| Transforming Care at the Bedside (TCAB) | |
| |
| |
| Nursing Data on Quality Care: NDNQI | |
| |
| |
| Have We Improved Health Care? | |
| |
| |
| Summary | |
| |
| |
| |
| Implications of Healthcare Reform | |
| |
| |
| The Obama Administration and Healthcare Reform | |
| |
| |
| The IOM Report on the Department of Health and Human Services | |
| |
| |
| Healthcare Legislation 2010 | |
| |
| |
| |
| Connecting the IOM Reports to Nursing Standards | |
| |
| |
| Introduction | |
| |
| |
| Nursing's Social Policy Statement: The Essence of the Profession (ANA, 2010) | |
| |
| |
| Social Concerns in Health Care and Nursing: Relevance to IOM Reports | |
| |
| |
| Scope and Standards of Practice (ANA, 2010) | |
| |
| |
| Definition of Nursing's Relationship to Patient-Centered Care | |
| |
| |
| Tenets of Nursing Practice Relationship to the IOM Five Healthcare Professions Core Competencies | |
| |
| |
| Scope and Standards of Nursing Practice (ANA, 2010) | |
| |
| |
| Guide to the Code of Ethics for Nurses: Interpretation and Application (ANA, 2010) | |
| |
| |
| |
| Incorporating the Core Competencies into Nursing Education | |
| |
| |
| Introduction | |
| |
| |
| Core Competency: Provide Patient-Centered Care | |
| |
| |
| Decentralized and Fragmented Care | |
| |
| |
| Changing Our Perspective of the Nursing Assessment | |
| |
| |
| Self-Management Support | |
| |
| |
| Patient Errors in Self-Management | |
| |
| |
| Disease Management and Patient-Centered Care | |
| |
| |
| Chronic Illness and Self-Management | |
| |
| |
| Self-Management and Diversity | |
| |
| |
| Diversity and Disparities in Health Care | |
| |
| |
| Safety-Net Hospitals | |
| |
| |
| Reaction to the Shifting Demographics of the Patient Population | |
| |
| |
| Emergency Care and Diversity and Disparities | |
| |
| |
| Clinical Trials and Disparities | |
| |
| |
| Disparities in Rural Areas | |
| |
| |
| Diversity and The Joint Commission | |
| |
| |
| Workforce Diversity | |
| |
| |
| The National Healthcare Disparities Report (NHDR) | |
| |
| |
| Cultural Competence | |
| |
| |
| Summary of Diversity and Disparity Issues | |
| |
| |
| Healthcare Literacy | |
| |
| |
| Health Literacy and Self-Management | |
| |
| |
| Interpreters | |
| |
| |
| Health Literacy and Health Education | |
| |
| |
| Health Literacy and the Healthcare Delivery System | |
| |
| |
| Health Literacy, Nursing Assessment, and Interventions | |
| |
| |
| Pain Management | |
| |
| |
| End-of-Life and Palliative Care | |
| |
| |
| Consumer Perspectives | |
| |
| |
| Privacy, Confidentiality, HIPAA | |
| |
| |
| Patient Advocacy | |
| |
| |
| Patient Etiquette: How Does This Relate to Patient-Centered Care? | |
| |
| |
| Patient Education | |
| |
| |
| Family or Caregiver Roles: Family-Centered Care | |
| |
| |
| The Patient-Centered Medical Home Model: A New View of Primary Care | |
| |
| |
| Patient- and Family-Centered Rounds | |
| |
| |
| Gerontology | |
| |
| |
| Core Competency: Work on Interdisciplinary/Interprofessional Teams | |
| |
| |
| Teamwork | |
| |
| |
| Care Coordination | |
| |
| |
| Interprofessional Collaborative Teams | |
| |
| |
| Transformational Leadership | |
| |
| |
| Allied Health Team Members | |
| |
| |
| Communication | |
| |
| |
| Team Communication | |
| |
| |
| Written Communication | |
| |
| |
| Verbal Abuse | |
| |
| |
| Patient-Clinician Communication | |
| |
| |
| Staffing, Teams, and Quality: Maximizing Workforce Capability | |
| |
| |
| Promoting Safe Staffing Levels: Recruitment and Retention | |
| |
| |
| Design of Work Hours and Risks | |
| |
| |
| Delegation | |
| |
| |
| Workspace Design and Work Environment | |
| |
| |
| Learning Organizations | |
| |
| |
| Training in Teams: Interprofessional Education (IPE) | |
| |
| |
| Interprofessional Continuing Education | |
| |
| |
| Core Competency: Employ Evidence-Based Practice | |
| |
| |
| Research | |
| |
| |
| Evidence-Based Practice | |
| |
| |
| Collaborative Evidence-Based Practice | |
| |
| |
| Evidence-Based Management | |
| |
| |
| Core Competency: Apply Quality Improvement | |
| |
| |
| Building a Healthcare Quality Framework | |
| |
| |
| Definition of Quality | |
| |
| |
| Critical Definitions | |
| |
| |
| Simple Rules for the 21st Century | |
| |
| |
| Six Aims | |
| |
| |
| Priority Areas for National Action | |
| |
| |
| National Healthcare Quality Report Matrix | |
| |
| |
| Change Process | |
| |
| |
| Science of Improvement | |
| |
| |
| Safety Culture in the Healthcare Organization | |
| |
| |
| Stakeholders | |
| |
| |
| Errors and Related Issues | |
| |
| |
| Critical Definitions | |
| |
| |
| Errors and Clinical Reasoning and Judgment | |
| |
| |
| Risk for Errors | |
| |
| |
| Root Cause Analysis | |
| |
| |
| Disclosure of Errors/Need for Transparency | |
| |
| |
| Medications and Administration: Errors | |
| |
| |
| Medication Administration Process | |
| |
| |
| Medication Reconciliation | |
| |
| |
| Effective Medication Management | |
| |
| |
| Other Critical Clinical Quality Issues and Methods | |
| |
| |
| Failure Modes and Effects Analysis (FMEA) | |
| |
| |
| Failure to Rescue (FTR) | |
| |
| |
| Rapid Response Teams (RRTs) | |
| |
| |
| Handoffs | |
| |
| |
| Ambiguity and Workaround Culture | |
| |
| |
| Safety in Every Plan of Care | |
| |
| |
| Checklists: A Method to Reduce Wrong-Site Surgery Errors and Other Errors | |
| |
| |
| Patient Falls | |
| |
| |
| Infectious Diseases | |
| |
| |
| Morbidity and Mortality: Autopsy | |
| |
| |
| High-Risk Areas for Practice and Research Focus | |
| |
| |
| Benchmarking | |
| |
| |
| Assessment of Access to Healthcare Services | |
| |
| |
| Workplace Safety | |
| |
| |
| Needlesticks | |
| |
| |
| Infections | |
| |
| |
| Ergonomic Safety | |
| |
| |
| Safe Patient Handling | |
| |
| |
| Violence | |
| |
| |
| Exposure to Chemicals | |
| |
| |
| OSHA and NIOSH | |
| |
| |
| Patient Satisfaction with Care | |
| |
| |
| Quality and Cost of Care | |
| |
| |
| Cost Considerations | |
| |
| |
| Risk Management (RM) and Utilization Management/Review (UR) | |
| |
| |
| Patients and Families and Quality Improvement | |
| |
| |
| The Joint Commission and Quality Improvement | |
| |
| |
| Joint Commission Accreditation | |
| |
| |
| Changes in Joint Commission Standards | |
| |
| |
| Access to Care Management Programs and Guidelines | |
| |
| |
| The Nursing Shortage, Staffing, and Quality | |
| |
| |
| Nursing Activities and Relationship to Quality | |
| |
| |
| National Quality Forum (NQF) | |
| |
| |
| Core Competency: Use Informatics | |
| |
| |
| Use of Computers in Healthcare Organizations | |
| |
| |
| The Digital Divide: Disparities and Informatics | |
| |
| |
| Standardized Terminologies | |
| |
| |
| Computer-Based Reminder Systems | |
| |
| |
| Access to Complete Patient Information at the Point of Care | |
| |
| |
| Clinical Decision Support Systems | |
| |
| |
| Health Insurance Portability and Accountability Act (HIPAA) | |
| |
| |
| IT, Recruitment, and Retention | |
| |
| |
| E-Patients | |
| |
| |
| Nurses' Involvement in IT Decisions | |
| |
| |
| Are Nurses in Practice Ready for More IT? | |
| |
| |
| Summary | |
| |
| |
| |
| References, Glossary, Acronyms and Abbreviations, and Appendices | |
| |
| |
| References | |
| |
| |
| Glossary | |
| |
| |
| Acronyms and Abbreviations | |
| |
| |
| Appendices | |
| |
| |
| |
| Recommendations from The President's Advisory Commission on Consumer Protection and Quality in the Healthcare Industry | |
| |
| |
| |
| Recommendations from To Err Is Human | |
| |
| |
| |
| Recommendations from Crossing the Quality Chasm | |
| |
| |
| |
| Recommendations from Leadership by Example | |
| |
| |
| |
| Recommendations from The Future of the Public's Health | |
| |
| |
| |
| Recommendations from Who Will Keep the Public Healthy? | |
| |
| |
| |
| Systematic Review Standards | |
| |
| |
| |
| Recommendations from Keeping Patients Safe: Transforming the Work Environment for Nurses | |
| |
| |
| |
| Strategies and Recommendations from Health Professions Education: A Bridge to Quality | |
| |
| |
| |
| Ace Star Model of the Cycle of Knowledge Transformation | |
| |
| |
| Index | |