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TQM Total Quality Management in Government A Practical Guide for the Real World

ISBN-10: 1555425399
ISBN-13: 9781555425395
Edition: 1993
List price: $49.00
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Book details

List price: $49.00
Copyright year: 1993
Publisher: John Wiley & Sons, Incorporated
Publication date: 4/2/1993
Binding: Hardcover
Pages: 228
Size: 6.25" wide x 9.25" long x 0.75" tall
Weight: 1.078

What Is Total Quality Management?
How TQM Can Strengthen Government Performance
The Basic Concepts of TQM
How TQM Revolutionizes Management
Implementing Total Quality Management in Public Organizations
Getting Prepared: Understanding and Overcoming Barriers to Change
Taking the First Steps: Analyzing Your Work
Managerial Strategies for Implementing TQM
Total Quality Management in the Real World
Bringing TQM to the Environmental Protection Agency's Office of Underground Storage Tanks
TQM Success Stories
Making TQM Work in Government: Real-World Strategies

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