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| Leadership | |
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| Leadership and Management Principles | |
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| Leadership and Care Management Differentiated | |
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| The Two Roles of a Nurse | |
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| The Leadership Role | |
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| Leadership Overview | |
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| Definitions | |
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| Leadership and Management Roles | |
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| Background on Leadership | |
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| Leadership: Five Interwoven Aspects | |
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| Leadership Theories | |
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| Attitudinal Leadership Theories | |
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| Transactional and Transformational Leadership | |
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| Contemporary Leadership: Interactional and Relationship-Based | |
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| Clinical Leadership | |
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| Effective Leadership | |
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| Followership | |
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| Leadership and Management Duplications | |
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| Current Issues and Trends | |
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| Management Overview | |
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| Definitions | |
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| Background: The Management Process | |
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| Management in Nursing Practice | |
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| Management in Organizations | |
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| Leadership and Management Implications | |
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| Current Issues and Trends | |
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| Change and Innovation | |
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| Definitions | |
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| Background | |
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| Perspectives on Change | |
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| Change Theories | |
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| The Process of Change | |
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| Emotional Responses to Change | |
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| Effective Change | |
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| Leadership and Change | |
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| Power and Politics | |
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| Leadership and Management Implications | |
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| Current Issues and Trends | |
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| Organizational Climate and Culture | |
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| Definitions | |
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| Background | |
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| Research | |
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| Leadership and Management Implications | |
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| Current Issues and Trends | |
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| Professionalism | |
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| Critical Thinking and Decision-Making Skills | |
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| Definitions | |
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| Background | |
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| Decision Outcomes | |
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| Decision-Making Situations | |
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| Administrative and Organizational Decision Making | |
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| Decision-Making Tools and/Strategies Used to Solve Problems | |
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| Leadership and Management Implications | |
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| Current Issues and Trends | |
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| Managing Time and Stress | |
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| Definitions | |
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| Current Issues and Trends | |
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| Leadership and Management Implications | |
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| Legal and Ethical Issues | |
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| Legal Aspects | |
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| Definitions | |
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| Law and the Nurse Manager | |
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| Leadership and Management Implications | |
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| Ethical Issues | |
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| Ethical Decision Making in. Clinical Health Care | |
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| The Clash Between Clinical and Organizational Ethics | |
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| Leadership and Management Implications | |
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| Communication and Relationship Building | |
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| Communication Leadership | |
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| Diane L. Huber Definitions | |
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| Background | |
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| Communication Leadership | |
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| Leadership and Management Implications | |
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| Current Issues and Trends | |
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| Team Building and Working with Effective Groups | |
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| Definitions | |
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| Background | |
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| Why Groups are Formed | |
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| Advantages of Groups | |
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| Disadvantages of Groups | |
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| Group Decision Making | |
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| Working with Teams | |
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| Committees | |
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| Effective Meetings | |
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| Constructive Group Members | |
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| Disruptive Group Members | |
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| Managing Disruptive Behavior in Groups | |
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| Leadership and Management Implications | |
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| Current Issues and Trends | |
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| Delegation | |
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| Definitions | |
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| Background | |
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| Process of Delegation | |
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| Delegation Pitfalls and Solutions | |
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| Legal Aspects of Delegation and Supervision | |
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| Leadership and Management Implications | |
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| Current Issues and Trends | |
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| Power and Conflict | |
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| Power | |
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| Definitions | |
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| Authority and Influence | |
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| Sources of Power | |
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| The Power of the Subunit | |
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| Leadership and Management Implications | |
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| Power and Leadership | |
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| Conflict | |
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| Bullying and Disruptive Behavior | |
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| Definitions | |
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| Views of Conflict | |
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| Types of Conflict | |
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| Stage Models of Conflict | |
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| Conflict Scales | |
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| Conflict Management | |
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| Leadership and Management Implications | |
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| Current Issues and Trends | |
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| Workplace Diversity | |
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| Definitions | |
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| Background | |
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| History | |
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| National Standards on Culturally and Linguistically Appropriate Services | |
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| Communication | |
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| Leadership and Management Implications | |
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| Current Issues and Trends | |
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| Knowledge of the Health Care Environment | |
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| Case and Population Health Management | |
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| Care Coordination and Integration | |
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| Definitions | |
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| Case Management Overview | |
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| Background | |
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| The Case Management Process | |
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| Case Management Implementation | |
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| Development of Case Management Programs | |
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| Leadership and Management Implications | |
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| Current Issues and Trends | |
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| Disease Management | |
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| Definitions | |
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| Background | |
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| Population-Based Program Planning | |
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| Population-Based Risk Assessment | |
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| Leadership and Management Implications | |
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| Current Issues and Trends | |
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| Organizational Structure | |
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| Definition | |
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| Organization Theory | |
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| Key Theories of Organizations as Social Systems | |
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| Key Organizational Design Concepts | |
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| Organizational Charts | |
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| Organizational Shapes | |
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| Power | |
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| Leadership and Management Implications | |
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| Current Issues and Trends | |
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| Decentralization and Shared Governance | |
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| Definitions | |
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| Shared Governance | |
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| Leadership and Management Implications | |
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| Current Issues and Trends | |
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| Professional Practice Models | |
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| Definitions | |
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| Background | |
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| Traditional Nursing Care Delivery Models | |
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| Evolving Models | |
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| Innovative and Future Models | |
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| Leadership and Management Implications | |
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| Current Issues and Trends | |
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| Evidence-Based Practice: Strategies for Nursing Leaders | |
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| Definitions | |
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| Models | |
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| Implementing Evidence-Based Practice Changes | |
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| An Evidence-Based Practice Exemplar | |
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| Organizational Infrastructure and Context | |
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| Leadership Roles in Promoting Practice | |
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| Leadership and Management Implications | |
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| Current Issues and Trends | |
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| Quality and Safety | |
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| Definitions | |
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| Health Care Quality in the Twenty-First Century | |
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| Collaboration and Health Care Quality as Professional Nursing Imperatives | |
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| Industrial Models of Quality | |
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| Standards of Quality | |
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| Emerging Models of Health Care Performance and Quality Assessment and Management | |
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| Costs Associated with Poor Health Care Quality | |
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| Leadership and Management Implications | |
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| Current Issues and Trends | |
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| Health Care Safety and Health Care Enterprise Risk Management | |
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| Measuring and Managing Outcomes | |
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| Definitions | |
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| Outcomes Management | |
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| Influences on Outcomes | |
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| Measurement of Outcomes | |
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| Elements of Outcomes Research | |
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| Leadership and Management Implications | |
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| Current Issues and Trends | |
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| Business Skills | |
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| Strategic Management | |
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| Definitions | |
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| Strategic Planning Process | |
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| Elements of a Strategic Plan | |
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| Implementation of the Strategic Plan | |
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| Leadership and Management Implications | |
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| Current Issues and Trends | |
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| Confronting the Nursing Shortage | |
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| Definitions | |
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| Background | |
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| Nursing Shortage Time Line of Events and Predictions | |
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| Factors Contributing to the Nursing Shortage | |
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| American Nurses Association's Call to Action | |
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| Recruitment | |
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| Retention: New Graduates and Experienced Registered Nurses | |
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| Turnover: Cost and Management Strategies | |
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| Leadership and Management Implications | |
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| Current Issues and Trends | |
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| Staffing and Scheduling | |
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| Definitions | |
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| Framework for Staffing Management | |
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| Strategies Influencing Staffing Management | |
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| Leadership and Management Implications | |
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| The Staffing Management Plan | |
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| Organizational Outcomes | |
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| Current Issues and Trends | |
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| Budgeting, Productivity, and Costing Out Nursing | |
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| Background | |
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| Definitions | |
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| The Budget Process | |
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| Tracking and Monitoring of Budgets | |
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| Leadership and Management Implications | |
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| Productivity | |
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| Measures of Productivity | |
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| Current Issues and Trends | |
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| Performance Appraisal | |
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| Definitions | |
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| Performance Appraisal Process | |
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| Organizational Culture as a Catalyst to Improving Performance | |
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| Subcultures and Stakeholders | |
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| Goals for Performance Appraisal | |
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| Performance Appraisal and Retention | |
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| Performance Appraisal Criteria | |
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| Alternative Types of Appraisal | |
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| Reliability and Validity in Measurement | |
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| Leadership and Management Implications | |
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| Current Issues and Trends | |
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| Interactive Group Exercise | |
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| Prevention of Workplace Violence | |
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| Definitions | |
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| Regulatory Background | |
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| Leadership and Management | |
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| Legal Implications | |
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| Current Issues and Trends | |
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| All-Hazards Disaster Preparedness | |
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| Transitioning Theory into Practice for All-Hazards Preparedness | |
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| Definitions | |
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| Getting Started: First Steps | |
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| Leadership and Management Implications | |
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| Current Issues and Trends | |
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| Data Management and Clinical Informatics | |
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| Definitions | |
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| Nursing's Data Needs | |
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| Nursing Informatics | |
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| Electronic Health Record | |
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| Health Information Exchanges | |
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| Effectiveness | |
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| Standardized Clinical Terminology | |
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| Nursing Management Minimum Data Set | |
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| Leadership and Management Implications | |
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| Current Issues and Trends | |
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| Marketing | |
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| Definitions | |
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| Background | |
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| Marketing Strategy | |
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| The Marketing Process: Focus on Marketing Mix | |
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| Leadership and Management Implications | |
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| Current Issues and Trends | |
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| References | |