| |
| |
| |
| It Governance: Aligning It With The Business | |
| |
| |
| IT Governance Models | |
| |
| |
| IT Strategic Planning Process | |
| |
| |
| |
| Business Process Management | |
| |
| |
| Building Your BPM Program | |
| |
| |
| Process Analysis Tools | |
| |
| |
| Simplifying a Process | |
| |
| |
| Is Modeling Software the Answer? | |
| |
| |
| |
| ITIL: Meeting The Needs Of Business | |
| |
| |
| ITIL's Five Books | |
| |
| |
| ITIL Service Operation | |
| |
| |
| ITIL Service Delivery | |
| |
| |
| ITIL Certification | |
| |
| |
| ITIL as an Official Standard | |
| |
| |
| Implementing ITIL | |
| |
| |
| |
| Cobit: Meeting Objectives | |
| |
| |
| The Parts of COBIT | |
| |
| |
| COBIT Framework | |
| |
| |
| Implementing COBIT | |
| |
| |
| |
| It Quality Management: The Key To Predictable Results | |
| |
| |
| Start with a Quality Management Plan | |
| |
| |
| Quality Assurance or Quality Control | |
| |
| |
| Continuous Improvement | |
| |
| |
| Major Quality Techniques | |
| |
| |
| |
| Policies And Procedures: Setting The Framework | |
| |
| |
| Organizing a Manual | |
| |
| |
| Setting the Standards for Responsibilities | |
| |
| |
| IT Policy Approval Process | |
| |
| |
| |
| Business Impact Analysis: Measuring Risk | |
| |
| |
| Managing a Business Impact Analysis (BIA) | |
| |
| |
| BIA Data Collection Process | |
| |
| |
| Crunching the Data | |
| |
| |
| BIA Results and the IT Department Updates | |
| |
| |
| |
| Business Continuity Planning: Staying In Business | |
| |
| |
| Prepare to Plan | |
| |
| |
| Business Continuity Planning Basics | |
| |
| |
| Planning - The Next Step | |
| |
| |
| Writing a Plan | |
| |
| |
| Sources of Additional Information | |
| |
| |
| |
| It Audits: Staying In Compliance | |
| |
| |
| IT Management Audit | |
| |
| |
| IT Legal Mandates and Records Retention | |
| |
| |
| Resource Management | |
| |
| |
| Programming Activities Control | |
| |
| |
| Computer Operations | |
| |
| |
| Data Networks | |
| |
| |
| Disaster Recovery/Contingency Planning | |
| |
| |
| Workstation Audit Issues | |
| |
| |
| Strategies for Surviving an Audit | |
| |
| |
| |
| Risk Management: Managing The Unexpected | |
| |
| |
| Risk Management Is a Process | |
| |
| |
| Why Risk Management Fails | |
| |
| |
| Business Continuity Planning as a Mitigation Technique | |
| |
| |
| Implementing IT Risk Management | |
| |
| |
| Process Resilience Through Risk Management | |
| |
| |
| |
| Human Resources: It's Poorest Managed Asset | |
| |
| |
| Recruiting, Reassignments, and Promotions | |
| |
| |
| New Employee Orientation | |
| |
| |
| Performance Review | |
| |
| |
| Employee Development | |
| |
| |
| Managing IT Training | |
| |
| |
| Employee Communications | |
| |
| |
| Employee Burnout | |
| |
| |
| IT Employee Productivity | |
| |
| |
| Nontraditional Working Arrangements | |
| |
| |
| |
| Virtual Teams: Remote Control Management | |
| |
| |
| The Virtual Company | |
| |
| |
| Becoming a Virtual Worker | |
| |
| |
| Virtual Workforce Strategy | |
| |
| |
| Leading a Virtual Team | |
| |
| |
| |
| Requirements Analysis: Planning For Success | |
| |
| |
| Stakeholders Hold the Answers | |
| |
| |
| Describing a Requirement | |
| |
| |
| Assembling Specifications | |
| |
| |
| Stakeholders Interviews | |
| |
| |
| Validating Project Requirements | |
| |
| |
| IT Special Teams Round Out the Specs | |
| |
| |
| Modeling Your Requirements | |
| |
| |
| |
| Project Management: Getting It Out On Time | |
| |
| |
| Project Management Fundamentals | |
| |
| |
| Important Elements of the Project Plan | |
| |
| |
| Executing the Project | |
| |
| |
| Project Closeout | |
| |
| |
| Project Management Office | |
| |
| |
| |
| Software Development: Solid Practices | |
| |
| |
| Software Development Process | |
| |
| |
| Programming Methodologies | |
| |
| |
| Programming Conventions | |
| |
| |
| Software Acquisition | |
| |
| |
| Program Testing | |
| |
| |
| Software Installation | |
| |
| |
| Program | |