Health Care Manager's Human Resources Handbook

ISBN-10: 1449657397
ISBN-13: 9781449657390
Edition: 2nd 2013
List price: $127.95 Buy it from $86.97
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Description: This unique book about human resource (HR) management is written for health care department managers who must relate to and work with their HR departments and manage their personnel. An expert with 18 years of experience in human resources  More...

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Book details

List price: $127.95
Edition: 2nd
Copyright year: 2013
Publisher: Jones & Bartlett Learning, LLC
Publication date: 8/1/2012
Binding: Paperback
Pages: 425
Size: 6.00" wide x 8.75" long x 1.00" tall
Weight: 1.298
Language: English

This unique book about human resource (HR) management is written for health care department managers who must relate to and work with their HR departments and manage their personnel. An expert with 18 years of experience in human resources management, author Charles R. McConnell describes what the function of the HR department can do for you, and shows how to get the most value out of an organization's HR department. For each topic addressed, the book provides: background; the HR department's responsibilities; where and how HR interfaces with the line management; the HR responsibilities of the manager; and how the manager can get the best from the HR function.The Second Edition brings the book up to date by addressing the following changes in the field:• Pressure on HR to operate with fewer staff; • Tendency toward decentralization for certain HR activities; • Impact of organizational flattening and mergers and acquisitions.• Newer laws and changes to existing laws that impact recruiting and Interviewing, as well as documentation, termination, legal action, and unions

New to This Edition
Preface
About the Author
Human Resources and the Organizational Environment
From Employment Office To Human Resources
An Evolving Function
What's in a (New) Name?
Avoiding the "Name Game"
For Review and Discussion
Notes
How Human Resources Fits into the Healthcare Organization
Human Resources in the Organization: The Macro View
Line and Staff
Human Resources Models
Alternative Human Resources Models
The Human Resources Internal Organization
Human Resources and Top Management
HR's Relationships with Other Departments
Healthcare HR and the Changing Scene
Human Resources Reengineered
Outsourcing
Effects on Corporate Culture
For Review and Discussion
Notes
The Legal Framework of Present-Day Human Resources
A Regulated Environment
For the Organization: Greater Responsibility, Increased Cost
A Cumulative Effect
For Review and Discussion
Notes
The Healthcare Manager Meets Human Resources
Human Resources and the Healthcare Manager
Human Resources Functions
The Managers Involvement with Human Resources
Human Resources and the Organization
For Review and Discussion
Notes
The Manager-Employee Relationship
Every Manager Is a Manager of Human Resources
The People-Focused Manager
Essential Individual Relationships
The Cost of Ignored Employees
For Review and Discussion
Obtaining Employees
The Manager and the Recruiting Process
Legal Concerns in Recruiting
In Partnership with Human Resources
Reference Checking and the Department Manager
The Manager's Role in Finding Candidates
Promotion from Within
Recruiting During Periods of Shortage
The Salary Bumping Game
Every Employee a Recruiter
For Review and Discussion
How to Conduct a Legal-but Effective-Selection Interview
Awash in a Sea of Legalities
Before the Candidate Arrives
Conducting the Actual Interview
Interview Questioning: Ask or Do Not Ask?
Probing for Intangibles
When Forbidden Information Is Volunteered
The Interviewer's Behavior
R�sum� Fraud: Lies and Embellishments
An Acquired Skill
For Review and Discussion
Employee Relations and the Manager
Directions in Employee Relations
The Evolution of Employee Relations
The Emergence of Scientific Management
Parallel Management Systems Develop
Long-Term Trends in Organizational Management
Where We Are, Where We Are Heading
For Review and Discussion
Notes
The Healthcare Manager and Employee Problems
The Inevitability of People Problems
Primary Purpose: Correction
Separate Issues of Performance and Behavior
Employee Absenteeism
Employee Assistance Programs
When Termination Is Necessary
Partnership with Human Resources
Prevention When Possible
For Effective Corrective Action
Document, Document
For Review and Discussion
Notes
Performance Appraisal: The Never-Ending Task
Performance Appraisal: What, Why, and How
Obstacles to Performance Appraisal
Personality-Based Evaluation: The Old Way Is the Wrong Way
What, Then, Is the Correct Approach?
The Appraisal Interview
Self-Appraisal
Team Appraisals
The Appraisal Form
Legal Implications of Performance Appraisal
The Role of Human Resources
An Essential Process
For Review and Discussion
Addressing Problems Before Taking Corrective Action
Prevention When Possible
Employee Privacy and Confidentiality
Personal Relationships
Sexual Harassment
Violence
Employee Participation and Involvement
Counseling
For Review and Discussion
Notes
Employee Documentation: Shoulds and Should Nots for the Manager
Paper Remains Important
Legal Implications of Employment Documentation
Record Retention
Human Resources and the Personnel File
The Department Managers Responsibilities
Department Managers Employee Files
Do the Paperwork
For Review and Discussion
Terminating Employees: Minimizing the Legal Risks
Individual Terminations
Reductions in Force
Related Dimensions of Termination
The Survivors of a Reduction in Force
For Review and Discussion
Notes
See You in Court: Involvement in Legal Action
Anyone Can File, Anyone Can Sue
The Legal Environment
Preventing Complaints
When a Complaint Arrives
The Process
Living with an Active Case
For Review and Discussion
Other Human Resources Concerns
Avoiding-or Dealing with-a Union
Unions: Health Care and Elsewhere
The Legal Framework and Health Care's Unique Treatment
The Department Managers Role
Decertification
For Review and Discussion
Notes
The Manager's Role in Employee Training
The Key Role of Training and Development
The Manager's Role in Employee Training
Effective Mentoring
Developing Potential Managers
How Human Resources Can Help
For Review and Discussion
Iceberg Tips: Compensation, Benefits, and Other Concerns
"Hidden" Activities
Compensation
Benefits
The Employment Process
Performance Appraisal
Legal Actions
External Agency Investigations
For Review and Discussion
Keeping Human Resources on Its Toes
The Effective Human Resources Department
Be Proactive with Your Human Resources Department
Future Directions for Human Resources
For Top Management's Consideration
HR Exists to Work for You-See That It Happens
For Review and Discussion
List of Exhibits
Index

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