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| Preface | |
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| Acknowledgments | |
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| About the Author | |
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| Introduction | |
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| M What Is Human Resource Management? | |
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| Learning Objectives | |
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| Did You Know That? | |
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| Introduction | |
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| Major Milestones of Human Resource Management | |
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| The Role of Human Resources in Healthcare Organizations | |
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| Conclusion | |
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| Vocabulary | |
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| References | |
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| Student Workbook Activities | |
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| Legal, Ethical, and Safety Issues in the Healthcare Workplace | |
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| Learning Objectives | |
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| Did You Know That? | |
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| Introduction | |
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| Basic Concepts of Law in the Healthcare Workplace | |
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| Tort Reform Discussion | |
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| Human Resource-Related Legislation | |
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| Basic Concepts of Ethics in the Healthcare Workplace | |
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| Decision Model for Healthcare Dilemmas | |
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| Codes of Ethics and the Doctor-Patient Relationship | |
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| Other Healthcare Codes of Ethics | |
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| How to Develop a Code of Ethics | |
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| Ethics and Research | |
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| Workplace Bullying-An International Issue | |
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| Conclusion | |
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| Vocabulary | |
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| References | |
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| Student Workbook Activities | |
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| Staffing the Organization | |
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| Designing Jobs | |
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| Learning Objectives | |
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| Did You Know That? | |
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| Introduction | |
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| Workflow Analysis of an Organization (Inputs, Activity, Outputs) | |
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| Job Analysis | |
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| Job Design | |
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| Job Redesign | |
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| Conclusion | |
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| Vocabulary | |
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| References | |
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| Student Workbook Activities | |
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| Recruiting a Healthcare Workforce | |
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| Learning Objectives | |
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| Did You Know That? | |
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| Introduction | |
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| Recruitment Methods | |
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| Direct and Indirect External Recruitment Methods | |
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| Successful Recruiters | |
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| Recruitment Evaluations: Source Yield Ratios | |
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| Selection Process | |
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| Interviewing Candidates | |
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| Validity and Reliability of the Employment Process | |
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| Legal Ramifications of the Selection Process | |
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| Characteristics of Good Interviewers | |
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| Hiring Diverse Employees | |
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| Uniform Guidelines on Employee Selection Procedures | |
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| Disparate Treatment and Disparate Impact | |
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| Bona Fide Occupational Qualification | |
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| Conclusion | |
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| Vocabulary | |
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| References | |
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| Student Workbook Activities | |
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| Training and Developing the Organization | |
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| Careers in Health Care | |
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| Learning Objectives | |
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| Did You Know That? | |
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| Introduction | |
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| Physician Education | |
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| Generalists and Specialists | |
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| Types of Healthcare Providers | |
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| Types of Nurses | |
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| Nursing Shortages | |
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| Other Independent Healthcare Professionals | |
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| Allied Health Professionals | |
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| Conclusion | |
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| Vocabulary | |
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| References | |
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| Student Workbook Activities | |
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| Employee Benefits | |
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| Learning Objectives | |
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| Did You Know That? | |
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| Introduction | |
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| Social Security Act and Amendments | |
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| Unemployment Insurance | |
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| Workers' Compensation | |
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| Family and Medical Leave | |
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| Employee Optional Benefit Plans | |
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| Types of Health Insurance Plans | |
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| Life Insurance | |
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| Retirement Plans | |
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| Other Benefits | |
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| Selecting Employee Benefits | |
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| Cafeteria Plans | |
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| Conclusion | |
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| Vocabulary | |
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| References | |
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| Student Workbook Activities | |
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| Training, Developing, and Motivating Healthcare Employees | |
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| Learning Objectives | |
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| Did You Know That? | |
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| Introduction | |
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| How to Motivate Employees | |
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| Training and Professional Development Programs | |
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| Training Versus Professional Development Programs | |
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| Planning the Training and Professional Development Programs | |
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| Training Methods | |
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| Types of Healthcare Training | |
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| Evaluation of Training Programs | |
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| Conclusion | |
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| Vocabulary | |
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| References | |
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| Student Workbook Activities | |
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| Employee Relations | |
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| Labor Unions and Health Care | |
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| Learning Objectives | |
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| Did You Know That? | |
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| Introduction | |
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| History of U.S. Unions | |
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| How Unions Organize | |
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| Negotiating with Unions | |
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| Federal Mediation and Conciliation Service | |
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| Individual Grievance Process | |
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| History of Unions and the Healthcare Industry | |
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| Nurses and Unions | |
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| Physicians Unions | |
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| Allied Health Professionals Unions | |
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| Conclusion | |
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| Vocabulary | |
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| References | |
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| Student Workbook Activities | |
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| Terminating Healthcare Employees | |
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| Learning Objectives | |
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| Did You Know That? | |
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| Introduction | |
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| Employment at Will | |
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| Employment-at-Will Exceptions | |
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| Due Process Methods | |
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| Employee Discipline | |
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| Involuntary Termination of an Employee | |
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| Importance of the Employee Handbook | |
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| A Checklist for Terminating Employees | |
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| Conclusion | |
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| Vocabulary | |
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| References | |
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| Student Workbook Activities | |
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| Long-Term Planning in HR | |
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| Current Trends in Healthcare Human Resource Management | |
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| Learning Objectives | |
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| Did You Know That? | |
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| Introduction | |
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| Increasing Diversity in the Healthcare Workforce | |
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| Healthcare Globalization | |
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| Technology | |
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| Teamwork in Health Care | |
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| Nursing Home Trends | |
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| Social Media Communication | |
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| Conclusion | |
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| Vocabulary | |
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| References | |
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| Student Workbook Activities | |
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| Strategic Human Resource Management | |
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| Learning Objectives | |
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| Did You Know That? | |
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| Introduction: Quality and Strategy Concepts | |
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| Development of Mission and Vision Statements | |
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| Development of Performance Objectives | |
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| Macroenvironment Analysis | |
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| Industry Environment or Porter's Five Forces Analysis | |
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| SWOT Analysis | |
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| Strategy Execution | |
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| Strategy Evaluation | |
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| A Strategic Tool: Healthcare Workforce Planning | |
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| Conclusion | |
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| Vocabulary | |
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| References | |
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| Student Workbook Activities | |
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| Index | |