Managing Health Organizations for Quality and Performance

ISBN-10: 1449653278
ISBN-13: 9781449653279
Edition: 2013
List price: $127.95 Buy it from $66.69
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Description: Managing Health Organizations for Quality Care looks at health care management from the perspective of quality improvement. Suitable for undergraduates or first-year graduate students, the book reflects the importance of creating quality and value  More...

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Book details

List price: $127.95
Copyright year: 2013
Publisher: Jones & Bartlett Learning, LLC
Publication date: 2/16/2012
Binding: Paperback
Pages: 380
Size: 6.00" wide x 8.75" long x 0.75" tall
Weight: 1.232
Language: English

Managing Health Organizations for Quality Care looks at health care management from the perspective of quality improvement. Suitable for undergraduates or first-year graduate students, the book reflects the importance of creating quality and value in public health and health services organizations. It introduces complex and important topics but is written in a highly accessible manner. Key Features• Covers the basic subject areas required of managers working in the broad arena that encompasses various forms of health. • The chapters stand alone, allowing instructors to arrange topics as they prefer to present them. • The framework is based on four management functions, rather than management roles or simply presenting facts. • Includes material related to customer service and satisfaction as well as organizational and programmatic quality. • Takes a systems approach with examples of systems thinking applied to both management and quality issues• Provides opportunities for communicating and connecting among many topics and the methodological tools and disciplines (epidemiology, biostatistics, nutrition, maternal and child health) on which they can be applied.

Preface
Contributor
About the Authors
About the Contributor
Introduction: Managing for Quality and Performance
Introduction
Management
Systems Thinking
Quality Improvement
Conclusion
References
Resources
Planning for Improvement
References
The Policy Context for Management
Introduction
The Policy-Making Process
Distinctive Features of US Health Policy
Key Health Policies Affecting Management
Conclusion
References
Resources
Strategic Planning
Introduction
Strategic Planning
Operational Planning
Budget Planning
Strategic Planning for Community Health: Mobilizing for Action through Planning and Partnerships
Conclusion
References
Resources
Marketing Health
Introduction
Traditional Marketing Concepts
Marketing Tools and Techniques
Challenges and Opportunities
Social Media
Conclusion
References
Resources
Preparing for Emergencies
Introduction
Preparedness Planning
The National Response Framework
The National Incident Management System
Using the National Incident Management System
Communications
Involvement of Hospitals
Population Education
Mental Health
Shelters
Volunteers
Surveillance
Postevent Activities
After-Action Reports
Documentation
Conclusion
References
Resources
Appendix 5-1
After-Event Evaluation of H1N1 Influenza Preparations and Activities: Executive Summary
Organizing for Improvement
References
Structuring for Improvement
Introduction
Dimensions of Organizational Structure
Balancing Differentiation and Integration
Structural Contingency Theory
Types of Structures
Structuring for Improvement and Value
Conclusion
References
Resources
Managing Organizational Dynamics
Introduction
Informal Groups
Conflict
Power and Politics
Other Ways to Influence Organizational Dynamics
Conclusion
References
Resources
Organizing Human Resources
Introduction
Ongoing Responsibilities of Human Resources
Legal Considerations and Responsibilities
Recruitment
Compensation and Benefits
Retaining Valued Employees
Training and Developing Employees
Problem Employees
Conclusion
References
Resources
Building a Culture of Improvement
Introduction
Meaning of Organizational Culture
Indicators of Organizational Culture
Organizational Cultures in Health
Strategies for Culture Change
Conclusion
References
Resources
Facilitating Improvement
References
Developing Self and Others
Introduction
Understanding Self
Developing Self
Developing Others
Organizational Strategies for Employee Development
Conclusion
References
Resources
Motivating for Improvement
Introduction
Theories of Motivation
Motivating for Improvement
Conclusion
References
Resources
Collaborating Inside the Organization
Introduction
Collaboration
Techniques for Effective Collaboration Within Teams
Team Leadership
Team Conflict
Conclusion
References
Resources
Collaborating Outside the Organization
Introduction
Collaborating with External Organizations
Interacting with the Public
Interacting with Traditional Media: Print and Broadcast
Conclusion
References
Resources
Control and Improvement
References
Managing Performance and Quality
Introduction
Performance Management
Evaluating Programs
Continuous Quality Improvement
Underuse, Overuse, and Misuse
Defining Quality
Quality as a System Property
Overview of Quality in the United States
Six Sigma
Lean
Plan-Do-Check-Act
Conclusion
References
Resources
Managing Finance and Budgets
Introduction
Business Plans
Financial Statements
Budgets
Budgeting
Overview of Process and Usage
Operating Budget
Capital Budget
Cash Budget
Zero-Based Budget
Implementing and Using Budgets
Using Budgets to Evaluate Organizational Performance
Conclusion
References
Resources
Appendix 15-1
Budget Examples
Managing Information
Introduction
Electronic Health Records
Managing Public Health Information
Managing Inventory
Managing Human Resources
Conclusion
References
Resources
Managing Change
Introduction
Dimensions of Change
Change Management Strategies: Planned Change
Change Management Strategies: Emergent Change
Conclusion
References
Resources
Conclusion: Leading the Way
Leadership
Managing and Leading Across Generations
Career Advice
Conclusion
References
Resources
Glossary
Index

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