Critical Incident Management

ISBN-10: 1439874549
ISBN-13: 9781439874547
Edition: 2nd 2011 (Revised)
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Description: Focusing on first responders and initial actions, the updated edition of this popular reference provides an on-scene perspective of the basics of responding to a critical incident. Presenting leadership techniques to establish control in a crisis  More...

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Book details

List price: $61.99
Edition: 2nd
Copyright year: 2011
Publisher: CRC Press LLC
Publication date: 11/15/2011
Binding: Hardcover
Pages: 246
Size: 6.75" wide x 9.75" long x 0.75" tall
Weight: 2.332
Language: English

Focusing on first responders and initial actions, the updated edition of this popular reference provides an on-scene perspective of the basics of responding to a critical incident. Presenting leadership techniques to establish control in a crisis and effectively communicate and manage personnel and other resources, this edition outlines traditional response strategies as well as current National Incident Management System (NIMS) and Incident Command System (ICS) mandates. Topics addressed include response phases, hazmat situations and weapons of mass destruction, as well as tactical leadership.

Preface
Introduction
About the Authors
The Nature of Critical Incidents
Objectives
Incident Types
Common Characteristics
Politics
Communications
Who's in Charge?
Resources and Resource Coordination
Intelligence Gathering and Problem Assessment
Crowd and Traffic Control (Perimeters)
Environment
Planning and Training
The Media
Politics
Uncontrollable versus Controllable Factors
Summary
Review Questions
First-First Responders
Objectives
Review Questions
Stages, Phases, and Strategies
Objectives
The Prevention and Preparedness Stage
The Response Stage
Crisis Phase
Initial Objectives and Strategies
Outcomes
Scene Management Phase
Initial Objectives and Strategies
Outcomes
Executive Management Phase
Initial Objectives and Strategies
Outcomes
Recovery and Mitigation Stage
Objectives and Strategies
How Did We Do?
Summary
Review Questions
Tactical Leadership
Objectives
Leadership Variables
Leadership Style
Are You a Coach or a Player?
Practice Makes Perfect
Problem Assessment
Risk Assessment
Decision Making
Issuing Orders and Directions
Command Presence
Civil Liability
Summary
Review Questions
Seven Critical Tasks™
Objectives
Establish Control and Communications
Problem Assessment
Communications
Identify the Hot Zone
Establish the Inner Perimeter
Uniformed Personnel
Public within the Inner Perimeter
Establish the Outer Perimeter
Establish the Command Post
Be Flexible
Fixed-Site Command Post
Mobile Command Post Vehicles
Establish a Staging Area
Identify and Request Additional Resources
Emergency Medical Services (EMS)
The Fire Service
The Media
Utility Companies
Official Resources versus Realistic Resources
The Seven Critical Tasks™ and the First-First Responder
Active Shooter
Summary
Review Questions
NIMS and ICS
Objectives
National Incident Management System: Organizing a" Decision-Making Team" for the Effective Management of a Major Incident
Preparedness
Communication and Information Management
Concepts and Principles
Management Characteristics Section
Organizations and Operations
Resource Management
Command and Management
Ongoing Management and Maintenance
Incident Command System
History and Development of the Incident Command System
ICS Operating Requirements
ICS Components
Common Terminology
Modular Organization
Management by Objectives
Integrated Communications
Unified Command Structure
Reliance on Incident Action Plan
Manageable Span of Control
Incident Locations and Facilities
Comprehensive Resource Management
Establishment and Transfer of Command
Chain of Command and Unity of Command
Dispatch and Deployment
Information and Intelligence Management
Accountability
Using ICS for Planned Events
Summary
Review Questions
Hazardous Materials and Weapons of Mass Destruction
Objectives
The Method to Our Madness
Fire and Law and Enforcement
Classes of Hazardous Materials
Identifying Hazardous Materials
Where We Find Hazardous Materials
Commercial Locations
Transportation Vehicles
Illegal Drug Labs
Miscellaneous
Responding to Scenes
Experience Is the Best Teacher
Who's in Charge?
Unified Command
Seven Critical Tasks™ for HazMat Response
Establish Communications, and Control
Identify the Hot Zone
Establish the Inner Perimeter
Establish the Outer Perimeter
Establish the Command Post
Establish the Staging Area
Types of Decontamination Procedures
Identify and Request Additional Resources
Evacuation and Sheltering in Place
Evacuation
Evacuation Techniques
Sheltering in Place
Summary
Review Questions
Critical Incident Stress
Objectives
Sources of Stress
Stress Types
Acute Stress
Delayed Stress
Strategies
During an Incident
After an Incident
Summary
Review Questions
Emergency Operations Center
Objectives
Active Shooter Scenario
Introduction to the Emergency Operations Center
When Would You Activate an EOC?
Location, Structure, and Process of the EOC
Basic EOC Functional Roles and Who Should Fill Them
Emergency Manager
Mission
Skill Set
Deputy Emergency Manager
Mission
Command Staff
Scribe
Public Information Officer
Safety Officer
Liaison Officer
Operations Coordination Chief
Planning Coordination Chief
Investigation and Intelligence Coordination Chief
Resource Coordination Chief
Finance and Administration Coordination Chief
Functional Process of the Emergency Operations Center
Communication and Interaction in the EOC
EOC Communication, Internal and External
Summary
Review Questions
The Executive Policy Group
Executive Policy Group Overview
Communication Models
Preparation
Executive Policy Group Preparation Work Flow
CEO of the Executive Policy Group
Mission
Skill Set
Structure of the Executive Policy Group
Traps
Summary
Review Questions
ICS Task Checklists
EOC Task Checklists
Using the DOT Emergency Response Guidebook
Index

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