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| Preface | |
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| Introduction | |
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| About the Authors | |
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| The Nature of Critical Incidents | |
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| Objectives | |
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| Incident Types | |
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| Common Characteristics | |
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| Politics | |
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| Communications | |
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| Who's in Charge? | |
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| Resources and Resource Coordination | |
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| Intelligence Gathering and Problem Assessment | |
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| Crowd and Traffic Control (Perimeters) | |
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| Environment | |
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| Planning and Training | |
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| The Media | |
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| Politics | |
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| Uncontrollable versus Controllable Factors | |
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| Summary | |
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| Review Questions | |
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| First-First Responders | |
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| Objectives | |
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| Review Questions | |
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| Stages, Phases, and Strategies | |
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| Objectives | |
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| The Prevention and Preparedness Stage | |
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| The Response Stage | |
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| Crisis Phase | |
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| Initial Objectives and Strategies | |
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| Outcomes | |
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| Scene Management Phase | |
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| Initial Objectives and Strategies | |
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| Outcomes | |
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| Executive Management Phase | |
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| Initial Objectives and Strategies | |
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| Outcomes | |
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| Recovery and Mitigation Stage | |
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| Objectives and Strategies | |
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| How Did We Do? | |
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| Summary | |
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| Review Questions | |
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| Tactical Leadership | |
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| Objectives | |
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| Leadership Variables | |
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| Leadership Style | |
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| Are You a Coach or a Player? | |
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| Practice Makes Perfect | |
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| Problem Assessment | |
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| Risk Assessment | |
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| Decision Making | |
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| Issuing Orders and Directions | |
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| Command Presence | |
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| Civil Liability | |
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| Summary | |
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| Review Questions | |
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| Seven Critical Tasks™ | |
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| Objectives | |
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| Establish Control and Communications | |
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| Problem Assessment | |
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| Communications | |
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| Identify the Hot Zone | |
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| Establish the Inner Perimeter | |
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| Uniformed Personnel | |
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| Public within the Inner Perimeter | |
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| Establish the Outer Perimeter | |
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| Establish the Command Post | |
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| Be Flexible | |
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| Fixed-Site Command Post | |
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| Mobile Command Post Vehicles | |
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| Establish a Staging Area | |
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| Identify and Request Additional Resources | |
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| Emergency Medical Services (EMS) | |
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| The Fire Service | |
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| The Media | |
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| Utility Companies | |
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| Official Resources versus Realistic Resources | |
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| The Seven Critical Tasks™ and the First-First Responder | |
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| Active Shooter | |
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| Summary | |
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| Review Questions | |
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| NIMS and ICS | |
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| Objectives | |
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| National Incident Management System: Organizing a" Decision-Making Team" for the Effective Management of a Major Incident | |
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| Preparedness | |
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| Communication and Information Management | |
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| Concepts and Principles | |
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| Management Characteristics Section | |
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| Organizations and Operations | |
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| Resource Management | |
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| Command and Management | |
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| Ongoing Management and Maintenance | |
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| Incident Command System | |
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| History and Development of the Incident Command System | |
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| ICS Operating Requirements | |
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| ICS Components | |
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| Common Terminology | |
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| Modular Organization | |
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| Management by Objectives | |
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| Integrated Communications | |
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| Unified Command Structure | |
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| Reliance on Incident Action Plan | |
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| Manageable Span of Control | |
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| Incident Locations and Facilities | |
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| Comprehensive Resource Management | |
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| Establishment and Transfer of Command | |
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| Chain of Command and Unity of Command | |
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| Dispatch and Deployment | |
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| Information and Intelligence Management | |
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| Accountability | |
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| Using ICS for Planned Events | |
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| Summary | |
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| Review Questions | |
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| Hazardous Materials and Weapons of Mass Destruction | |
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| Objectives | |
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| The Method to Our Madness | |
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| Fire and Law and Enforcement | |
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| Classes of Hazardous Materials | |
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| Identifying Hazardous Materials | |
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| Where We Find Hazardous Materials | |
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| Commercial Locations | |
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| Transportation Vehicles | |
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| Illegal Drug Labs | |
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| Miscellaneous | |
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| Responding to Scenes | |
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| Experience Is the Best Teacher | |
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| Who's in Charge? | |
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| Unified Command | |
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| Seven Critical Tasks™ for HazMat Response | |
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| Establish Communications, and Control | |
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| Identify the Hot Zone | |
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| Establish the Inner Perimeter | |
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| Establish the Outer Perimeter | |
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| Establish the Command Post | |
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| Establish the Staging Area | |
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| Types of Decontamination Procedures | |
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| Identify and Request Additional Resources | |
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| Evacuation and Sheltering in Place | |
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| Evacuation | |
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| Evacuation Techniques | |
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| Sheltering in Place | |
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| Summary | |
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| Review Questions | |
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| Critical Incident Stress | |
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| Objectives | |
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| Sources of Stress | |
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| Stress Types | |
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| Acute Stress | |
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| Delayed Stress | |
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| Strategies | |
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| During an Incident | |
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| After an Incident | |
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| Summary | |
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| Review Questions | |
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| Emergency Operations Center | |
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| Objectives | |
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| Active Shooter Scenario | |
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| Introduction to the Emergency Operations Center | |
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| When Would You Activate an EOC? | |
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| Location, Structure, and Process of the EOC | |
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| Basic EOC Functional Roles and Who Should Fill Them | |
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| Emergency Manager | |
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| Mission | |
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| Skill Set | |
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| Deputy Emergency Manager | |
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| Mission | |
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| Command Staff | |
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| Scribe | |
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| Public Information Officer | |
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| Safety Officer | |
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| Liaison Officer | |
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| Operations Coordination Chief | |
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| Planning Coordination Chief | |
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| Investigation and Intelligence Coordination Chief | |
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| Resource Coordination Chief | |
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| Finance and Administration Coordination Chief | |
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| Functional Process of the Emergency Operations Center | |
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| Communication and Interaction in the EOC | |
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| EOC Communication, Internal and External | |
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| Summary | |
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| Review Questions | |
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| The Executive Policy Group | |
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| Executive Policy Group Overview | |
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| Communication Models | |
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| Preparation | |
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| Executive Policy Group Preparation Work Flow | |
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| CEO of the Executive Policy Group | |
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| Mission | |
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| Skill Set | |
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| Structure of the Executive Policy Group | |
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| Traps | |
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| Summary | |
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| Review Questions | |
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| ICS Task Checklists | |
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| EOC Task Checklists | |
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| Using the DOT Emergency Response Guidebook | |
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| Index | |