Exchange A Bold and Proven Approach to Resolving Workplace Conflict

ISBN-10: 1439852987
ISBN-13: 9781439852989
Edition: 2011
List price: $28.99
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Description: Written to provide managers and supervisors with a process for addressing conflicts among their employees, this book adapts the National Conflict Resolution Center's successful experience in resolving issues into a structured text. The book offers  More...

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Book details

List price: $28.99
Copyright year: 2011
Publisher: Taylor & Francis Group
Publication date: 4/6/2011
Binding: Paperback
Pages: 138
Size: 6.00" wide x 9.00" long x 0.50" tall
Weight: 0.550
Language: English

Written to provide managers and supervisors with a process for addressing conflicts among their employees, this book adapts the National Conflict Resolution Center's successful experience in resolving issues into a structured text. The book offers authorities a method of structuring conversations about conflicts and issues. Not only does it provide training through examples to become an effective mediator for disputes filled with emotionally charged personality issues, it provides a strategy for adapting the provided methods to fit the particular needs of every workplace. It also covers background issues that may lead to conflict, including culture and other diversities.

The Authors
Acknowledgments
A Different Approach to Resolving Workplace Disputes
Who This Book Is For
What This Book Offers
The Exchange in Brief
Hold Private Meetings
Develop an Issue List
Conduct a Joint Meeting
Facilitate Problem Solving
Why This Book Is Different
Workplace Challenges
How The Exchange Works: A Case Study
Resolving a Dispute at Smart Alarms
Background
Analyze the Situation
Hold Private Meetings
Develop an Issue List
Conduct the Joint Meeting
Next Steps
Some Final Thoughts
Getting Ready
Assess the Situation
Clarify Your Interests, Roles, and Responsibilities
Schedule Private Meetings with the Key People Involved in the Conflict
Holding Private Meetings
Establish Rapport and Confidentiality
Hear the Employee's Perspective
Identify the Employees Interests
Discuss the Next Steps
Developing an Issue List
Issues
Impact
Icebreaker
An Effective Issue List
Stage III: Conducting the Joint Meeting
Problem Solving: Building a Solution Together
Culture, Diversity, and Other Things That Matter
Tips for Bridging Cultural Gaps
Making the Most of The Exchange in Your Organization
Using The Exchange for a Group Conflict
Hold Private Meetings
Develop an Issue List
Conduct the Joint Meeting
Building a Solution Together
Adapting The Exchange for Disruptive People
Using The Exchange When You Are Seen as Part of the Problem
Using The Exchange in Collaborative Decision Making
Using The Exchange with the People and Organizations You Serve
Health Care
Government Agencies
Service Companies
Nonprofit Organizations
About The Exchange and Its Creators
Frequently Asked Questions about The Exchange
About the National Conflict Resolution Center
Index

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