Cultural Competence for Public Managers Managing Diversity in Today's World

ISBN-10: 1439828075
ISBN-13: 9781439828076
Edition: 2011
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Book details

List price: $44.99
Copyright year: 2011
Publisher: Taylor & Francis Group
Publication date: 8/17/2011
Binding: Hardcover
Pages: 414
Size: 6.25" wide x 9.25" long x 1.00" tall
Weight: 1.606
Language: English

Espiridion Borrego, University of Texas Pan American, Edinburg, USARichard Gregory Johnson III, University of Vermont, Burlington, USA

Supplemental Material and Templates
Preface
Acknowledgments
Authors
Introduction to Cultural Competence: Do I Really Need to be Culturally Competent?
Why Cultural Competence Is Important
Introduction to and Short History of Cultural Competence
Why Public Managers Need to Be Culturally Competent
Obstacles to Cultural Competence
Cultural Characteristics
Perceptions of Time
Other Dimensions of Culture
Power Distance
Individualism
Masculinity
Uncertainty Avoidance
Long-Term versus Short-Term Orientation
Other Aspects of Culture
Questions That Need to Be Asked about Cultural Competence
Why a New Cultural Competence Model Is Needed
What Public Managers Need to Know about Cultural Competence as a Leadership Competence
Top 10 Reasons Why Cultural Competence Is Important
Summary and Conclusion
How Globalization and Immigration Are Changing the World
Introduction
The United States
Europe
Cultural and Diversity Issues for European Countries
Asia
Cultural and Diversity Issues in Asia
Central and Latin America
Africa
Kenya
Botswana
Cameroon
Madagascar
Mozambique
South Africa
Tanzania
Uganda
Zambia
Additional Commentary on Generational Issues
Additional Commentary on International Cultural Issues
Summary and Conclusion
Defining Cultural Competence for Public Managers
Introduction
Research on Cultural Competence
Definitions of Cultural Competence
Cultural Intelligence and Its Contribution to Cultural Competence
Cultural Intelligence and Leadership
Understanding Diversity, Social Equity, and Cultural Competence
Social Equity
Cultural Competence in Public Administration
Toward Cultural Competence Standards: Where We Stand Today
National Association of Social Workers
National Center for Cultural Competence
The Tilford Group
Summary and Conclusion
Cultural Competencies
Introduction
Developing the Foundation Cultural Competencies
The Foundation Cultural Competencies
Respecting and Understanding Culture
Cautions
Communicating with Culturally Diverse Employees
Creating Common Ground or a Shared Culture
Being Adaptable and Flexible
Inclusiveness as a Way to Create Effective Teams and Collaboration
Summary and Conclusion
Cultural Competence For Executives, Managers, Supervisors, And Employees
Experiences from Successful Multicultural and Diversity Programs
Introduction
Cross-Cultural Lessons
Workplace Environment
The Multicultural Leadership Program
Examples of Public Sector Initiatives
The City of Seattle's Race and Social Justice Initiative
University of Vermont
Learning from the Private Sector and Public Sector Initiatives
Learning from the Private Sector
Learning from the Public Sector
Summary and Conclusion
Cultural Competencies for Executives
Introduction
Cultural Competencies for Executives
The Political Appointee and Career Civil Servants
Political Transitions and Their Effects on Managers
Using the Foundation Cultural Competencies to Bridge the Political and Civil Service Boundaries
Major Department Heads
Leveraging Diversity
Creating the Future by Leveraging Diversity as a Strategic Goal
Preparing the Organization to Be Culturally Competent: Shaping the Organizational Culture
Communicating to Inspire Diverse and Multicultural Employees
Developing and Mentoring Managers to Be Culturally Competent
Summary and Conclusion
Cultural Competencies for Middle Managers and Supervisors
Introduction
Cultural Competencies for Managers and Supervisors
Developing Culturally Competent Managers
Mentoring Multicultural Managers
Becoming a Culturally Competent Mentor
Mentoring Career Skills
Mentoring on Reputation and Credibility
Mentoring on Relationships as a Way of Creating Effective Multicultural Teams
Visibility
Conflict Resolution
Supervisors
Creating Effective Diverse and Multicultural Teams
Working through Touchy Issues
Performance Issues
Cross-Cultural Issues
Summary and Conclusion
Cultural Competencies for Employees
Introduction
Cultural Competencies for Employees
Establishing Leadership Cultural Competencies for Employees
Managerial Cultural Competencies and Executive Core Qualifications
Leading Change
Leading People
Results-Driven Goals
Business Acumen
Building Coalitions
OPM Executive Core Qualifications, Technical Competence, and Cultural Competence
Developing a Long-Term Career Plan
Creating a Long-Term Career in Diverse and Multicultural Organizations
performance
Reputation and Credibility
Developing Relationships
Visibility
Acquiring Diverse and Multicultural Mentors
CreatingiRelationships with Diverse and Multicultural Employees
Executive Protocols and Manners
Summary and Conclusion
Building the Culturally Competent Organization
Establishing the Organizational Cultural Competence Framework
Introduction
The High-Performance Organization
How Current and Futute Situations Set the Stage for Culturally Competent Practices
Reasons for Culturally Competent Policies
The Culturally Competent Organization
Defining Diversity
Creating Culturally Competent Practices
Creating a Supportive Organizational Climate
Summary and Conclusion
Human Resource Management and Cultural Competence
Introduction
The Evolving Field and Its Inattention to Diversity
Managing Diversity
Obstacles in Diversifying HRM Curricula: A Lack of Teacher Preparation and Coverage
Why Is HRM Curricular Reform Needed?
Elements of Diversity
Creating Culturally Competent Orientation Programs
Defining Diversity and Cultural Diversity
Cultural Competence Organizational Measures
Human Resources as the Feedback Loop fot Policy Development
Summary and Conclusion
Using Cultural Competence to Develop International Collaborations
Introduction: Cultutal Competence in Context
Race Theory
What's Up with Xenophobia?
The Recent Passage of Arizona's Controversial Bills
International Collaborations for Public Managers
Domestic Considetations
Developing International Relationships
Creating International Opportunities
Developing International Relationships
Universities and International Collaborations
Working through Difficult Issues
Maintaining International Relationships
Summary and Conclusion
Cases In Cultural Competence
Cultural Competence in Health Care
Introduction
The Federal Governments Role in Developing Cultural Competence in Health Care
Delivery of Services
Culturally Competent Health Administration
Growing Our Own: The Rio Grande Valley's Strategy for Coping with the Nursing and Allied Health Shortage
Case Study Summary
Case Study Solution
Case Study Results
Culturally Competent Hospital Administration
Leading Organizational Change: Advancing Quality through Culturally Responsive Care (LEAD)
Case Study Summary
Case Study Solution
Case Study Results
Culturally Competent Human Services Administration
The Cultural Competency Initiative, National Consumer Supporter Technical Assistance Center (NCSTAC), Mental Health America
Case Study Summary
Case Study Solutions
Case Study Results
Additional Resources on Cultural Competency in Health Care
California Health Care Safety Net Institute
Cross Cultural Health Care Program
National Center for Cultural Competence, Georgetown University Center for Child and Human Development
Medical Tourism
Summary and Conclusion
Cultural Competence in Higher Education
Introduction
Reasons for Higher Education Cultural Competency Models
The Tilford Group Cultural Competence Model
The Tilford Group's Process Model
Diversity Competencies
Challenges in Building a Cultural Competency Curriculum
Overcoming Obstacles to Culturally Competent Faculty
Cultural Competence for University Administrators
Summary and Conclusion
Resolving Difficult Employee Issues
Introduction
Defining the Types of Employee Problems
Irresolvable Employee-to-Employee Problems
Emerging Context for Cross-Cultural Problems
Start and End with Assistance from the Human Resource Office
Discovering the Real Problem or Issue
Working through Emotionally Charged Issues
Communicating to Resolve Issues
Moving beyond the Issues
Summary and Conclusion
The Human Resource Office: The Last Resort
Introduction
When to Use Human Resources in Troubleshooting Difficult Issues
Traditional Role of the HR Office in Troubleshooting Difficult Issues
Using Human Resources to Troubleshoot Difficult Issues in a Culturally Competent Organization
Setting the Stage for Using Human Resources as an Impartial Mediator
Using Human Resources as an Early Warning System
Establishing a Long-Term Relationship with Human Resources
Summary and Conclusion
Where Do We Go From Here?
What the Future Holds: More Change
Introduction
What Tomorrow Will Look Like
The Changing Face of Organizations
Remaining a Step Ahead
Culturally Competent Leadership for Tomorrow
Appendix: Cultural Competence Literature and Legislation
References
Index

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