Front Office Management for the Veterinary Team

ISBN-10: 1437704468

ISBN-13: 9781437704464

Edition: 2011

List price: $74.95
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Description:

Prendergast's Front Office Management for the Veterinary Team is a complete training manual for management of the veterinary office that details step-by-step instructions for performing essential front office skills. This text is designed to serve as a procedures manual for veterinarians, technicians, and staff, focusing specifically on the day-to-day duties of the veterinary team. With increasing expectations of quality care and technology, a team member's knowledge and responsibilities are growing at an exponential rate. Resources on the EVOLVE website reinforce front office tasks and allow you to practice until you master a skill.Interactive working forms give you experience completing sample checks, deposit slips, and incident reports.The latest information on electronic banking and tax forms ensures that you adhere to the most current financial guidelines.What Would You Do/Not Do boxes provide scenarios to expose you to real-life situations that occur in veterinary practice and guide you through to an appropriate resolution.Review questions test your understanding of concepts presented in each chapter.Practice Point boxes highlight essential information.Veterinary Practice and the Law boxes provide essential information about laws that you must know in order to run an ethical practice and to protect the practice.Key terms and learning objectives guide you through study of the most important content.
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Book details

List price: $74.95
Copyright year: 2011
Publisher: Elsevier - Health Sciences Division
Publication date: 5/19/2010
Binding: Paperback
Pages: 488
Size: 8.25" wide x 10.50" long x 0.75" tall
Weight: 2.530
Language: English

Veterinary Practice as a Business
Veterinary Healthcare Team Members
Reception Team
Team Management
Veterinary Ethics and Legal Issues
Human Resources
Stress and Burnout
Practice Design
Technology in the Office
Outside Diagnostic Laboratory Services
Marketing
Communication Management
Client Communications
Interacting with a Grieving Client
Veterinary Practice Systems
Appointment and Appointment Management Systems
Medical Records and Medical Record Management
Inventory and Inventory Management
Controlled Substances
Logs
Accounts Receivable
Pet Health Insurance
Preparing and Maintaining a Budget
Occupational Hazards and Safety Issues
Security
Clinical Assisting in the Veterinary Practice
Clinical Assisting
Calculations and Conversions
Professional Development
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