Information Technology Project Management

ISBN-10: 1423901452
ISBN-13: 9781423901457
Edition: 5th 2008
Authors: Kathy Schwalbe
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Description: Information Technology Project Management, Fifth Edition weaves theory and practice together, presenting a comprehensive, integrated view of the many concepts, skills, tools, and techniques involved in information technology project management. With  More...

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Book details

List price: $127.95
Edition: 5th
Copyright year: 2008
Publisher: Course Technology
Publication date: 7/5/2007
Binding: Paperback
Pages: 680
Size: 7.25" wide x 9.25" long x 1.25" tall
Weight: 2.596
Language: English

Information Technology Project Management, Fifth Edition weaves theory and practice together, presenting a comprehensive, integrated view of the many concepts, skills, tools, and techniques involved in information technology project management. With the strong pedagogical features and straightforward approach that made previous editions popular, this revised edition continues to address the critical skills needed for success in the ever-expanding field of project management, which has grown in its impact on an increasing number of professions, most notably information technology. The fifth edition has been updated to include a detailed guide to using Microsoft Project 2007, as well as extensive tips and practice questions to prepare readers for the latest Project Management Professional (PMP) exam. Written to the PMBOK Guide 2004 set of standards, this resource will prove valuable to anyone entering the corporate world, as leaders in the industry place an increasingly high value on effective project managers and project teams.

Kathy Schwalbe is a tenured Professor at Augsburg College in Minneapolis, primarily teaching courses in project management and problem solving for business. A professional working in the industry for ten years prior to entering academia in 1991, she is currently an active member of the Project Management Institute. Kathy earned her Ph.D. at the University of Minnesota, her MBA at Northeastern University, and her B.S. in mathematics at the University of Notre Dame. She was named Educator of the Year in 2011 by the Association of IT Professionals. She is also the author of IT Project Management and Healthcare Project Management.

Introduction to Project Management
Opening Case
Introduction
What is a Project?
Examples of Information Technology Projects
Project Attributes
The Triple Constraint
What is Project Management?
Project Stakeholders
Project Management Knowledge Areas
Project Management Tools and Techniques
Project Success
Program and Project Portfolio Management
Programs
Project Portfolio Management
The Role of the Project Manager
Project Manager Job Description
Suggested Skills for Project Managers
Importance of People and Leadership Skills
Careers for Information Technology Project Managers
The Project Management Profession
History of Project Management
The Project Management Institute
Project Management Certification
Ethics in Project Management
Project Management Software
The Project Management and Information Technology Context
Opening Case
A Systems View of Project Management
What Is a Systems Approach?
The Three-Sphere Model for Systems Management
Understanding Organizations
The Four Frames of Organizations
Organizational Structures
Organizational Culture
Stakeholder Management
The Importance of Top Management Commitment
The Need for Organizational Commitment to Information Technology
The Need for Organizational Standards
Project Phases and the Project Life Cycle
Product Life Cycles
The Importance of Project Phases and Management Reviews
The Context of Information Technology Projects
The Nature of Information Technology Projects
Characteristics of Information Technology Project Team Members
Diverse Technologies
The Project Management Process Groups: A Case Study
Opening Case
Project Management Process Groups
Mapping the Process Groups to the Knowledge Areas
Developing an Information Technology Project Management Methodology
Case Study: JWD Consulting's Project Management Intranet Site Project
Project Initiation
Project Planning
Project Executing
Project Monitoring and Controlling
Project Closing
Project Integration Management
Opening Case
What is Project Integration Management?
Strategic Planning and Project Selection
Identifying Potential Projects
Aligning Information Technology with Business Strategy
Methods for Selecting Projects
Project Charters
Preliminary Scope Statements
Project Management Plans
Project Management Plan Contents
Using Guidelines to Create Project Management Plans
Stakeholder Analysis and Top Management Support
Project Execution
Coordinating Planning and Execution
Providing Strong Leadership and a Supportive Culture
Capitalizing on Product, Business, and Application Area Knowledge
Project Execution Tools and Techniques
Monitoring and Controlling Project Work
Integrated Change Control
Change Control on Information Technology Projects
Change Control System
Closing Projects
Using Software to Assist in Project Integration Management
Project Scope Management
Opening Case
What is Project Scope Management?
Scope Planning and the Scope Management Plan
Scope Definition and the Project Scope Statement
Creating The Work Breakdown Structure
Approaches to Developing Work Breakdown Structures
The WBS Dictionary and Scope Baseline
Advice for Creating a WBS and WBS Dictionary
Scope Verification
Scope Control
Suggestions for Improving User Input
Suggestions for Reducing Incomplete and Changing Requirements
Using Software to Assist in Project Scope Management
Project Time Management
Opening Case
The Importance of Project Schedules
Activity Definition
Activity Sequencing
Dependencies
Network Diagrams
Activity Resource Estimating
Activity Duration Estimating
Schedule Development
Gantt Charts
Critical Path Method
Critical Chain Scheduling
Program Evaluation and Review Technique (PERT)
Schedule Control
Reality Checks on Scheduling and the Need for Discipline
Using Software to Assist in Project Time Management
Words of Caution on Using Project Management Software
Project Cost Management
Opening Case
The Importance of Project Cost Management
What Is Cost?
What Is Project Cost Management?
Basic Principles of Cost Management
Cost Estimating
Types of Cost Estimates
Cost Estimation Tools and Techniques
Typical Problems with Information Technology Cost Estimates
Sample Cost Estimate
Cost Budgeting
Cost Control
Earned Value Management
Project Portfolio Management
Using Project Management Software to Assist in Project Cost Management
Project Quality Management
Opening Case
The Importance of Project Quality Management
What is Project Quality Management?
Quality Planning
Quality Assurance
Quality Control
Tools and Techniques for Quality Control
Statistical Sampling
Six Sigma
Testing
Modern Quality Management
Deming and His Fourteen Points for Management
Juran and the Importance of Top Management Commitment to Quality
Crosby and Striving for Zero Defects
Ishikawa's Guide to Quality Control
Taguchi and Robust Design Methods
Feigenbaum and Workers Responsibility for Quality
Malcolm Baldrige National Quality Award
ISO Standards
Improving Information Technology Project Quality
Leadership
The Cost of Quality
Organizational Influences, Workplace Factors, and Quality
Expectations and Cultural Differences in Quality
Maturity Models
Using Software to Assist in Project Quality Management
Project Human Resource Management
Opening Case
The Importance of Human Resource Management
The Global IT Workforce
Implications for the Future of IT Human Resource Management
What is Project Human Resource Management?
Keys to Managing People
Motivation Theories
Thamhain and Wilemon's Influence and Power
Covey and Improving Effectiveness
Human Resource Planning
Project Organizational Charts
Responsibility Assignment Matrices
Staffing Management Plans and Resource Histograms
Acquiring the Project Team
Resource Assignment
Resource Loading
Resource Leveling
Developing the Project Team
Training
Team-Building Activities
Reward and Recognition Systems
Managing the Project Team
Tools and Techniques for Managing Project Teams
General Advice on Managing Teams
Using Software to Assist in Human Resource Management
Project Communications Management
Opening Case
The Importance of Project Communications Management
Communications Planning
Information Distribution
Using Technology to Enhance Information Distribution
Formal and Informal Methods for Distributing Information
Distributing Important Information in an Effective and Timely Manner
Selecting the Appropriate Communications Medium
Understanding Group and Individual Communication Needs
Setting the Stage for Communicating Bad News
Determining the Number of Communications Channels
Performance Reporting
Managing Stakeholders
Suggestions for Improving Project Communications
Using Communication Skills to Manage Conflict
Developing Better Communication Skills
Running Effective Meetings
Using E-Mail, Instant Messaging, and Collaborative Tools Effectively
Using Templates for Project Communications
Using Software to Assist in Project Communications
Project Risk Management
Opening Case
The Importance of Project Risk Management
Risk Management Planning
Common Sources of Risk on Information Technology Projects
Risk Identification
Suggestions for Identifying Risks
The Risk Register
Qualitative Risk Analysis
Using Probability/Impact Matrixes to Calculate Risk Factors
Top Ten Risk Item Tracking
Quantitative Risk Analysis
Decision Trees and Expected Monetary Value
Simulation
Sensitivity Analysis
Risk Response Planning
Risk Monitoring and Control
Using Software to Assist in Project Risk Management
Project Procurement Management
Opening Case
The Importance of Project Procurement Management
Planning Purchases and Acquisitions
Tools and Techniques for Planning Purchases and Acquisitions
Procurement Management Plan
Contract Statement of Work
Planning Contracting
Requesting Seller Responses
Selecting Sellers
Administering the Contract
Closing the Contract
Using Software to Assist in Project Procurement Management
Guide to Using Microsoft Project 2007
Introduction
New Features of Project 2007
Backward Compatibility
Before You Begin
Overview of Project 2007
Starting Project 2007 and Using the Getting Started and Project Guide Features
Main Screen Elements
Project 2007 Views
Project 2007 Filters
Project Scope Management
Creating a New Project File
Developing a Work Breakdown Structure
Saving Project Files With or Without a Baseline
Project Time Management
Entering Task Durations
Establishing Task Dependencies
Changing Task Dependency Types and Adding Lead or Lag Time
Gannt Charts
Network Diagrams
Critical Path Analysis
Project Cost Management
Fixed and Variable Cost Estimates
Assigning Resources to Tasks
Baseline Plan, Actual Costs, and Actual Times
Earned Value Management
Project Human Resource Management
Resource Calendars
Resource Histograms
Resource Leveling
Project Communications Management
Common Reports and Views
Using Templates and Inserting Hyperlinks and Comments
Using the Copy Picture Feature
Discussion Questions
Exercises
Web Site Development
Software Training Program
Project Tracking Database
Real Project Application
Advice for the Project Management Professional (PMP) Exam and Related Certifications
Introduction to Project Management Certification Programs
What is PMP Certification?
What Are the Requirements for Earning and Maintaining PMP Certification?
What Is the Structure and Content of the PMP Exam?
How Should You Prepare for the PMP Exam?
Ten Tips for Taking the PMP Exam
Sample PMP Exam Questions
What is Project+ Certification?
What Are the Requirements for Earning and Maintaining Project+ Certification?
Additional Information on the Project+ Exam
Sample Project+ Exam Questions
What Other Exams or Certifications Related to Project Management are Available?
Final Advice on Certification and Project Management in General
Additional Running Cases
Introduction
Additional Case 1: Video Game Delivery Project
Project Integration Management
Project Scope Management
Project Time Management
Project Cost Management
Project Quality Management
Project Human Resource Management
Project Communications Management
Project Risk Management
Project Procurement Management
Glossary
Index

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