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Introduction to Project Management | |
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Opening Case | |
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Introduction | |
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What is a Project? | |
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Examples of Information Technology Projects | |
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Project Attributes | |
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The Triple Constraint | |
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What is Project Management? | |
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Project Stakeholders | |
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Project Management Knowledge Areas | |
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Project Management Tools and Techniques | |
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Project Success | |
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Program and Project Portfolio Management | |
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Programs | |
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Project Portfolio Management | |
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The Role of the Project Manager | |
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Project Manager Job Description | |
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Suggested Skills for Project Managers | |
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Importance of People and Leadership Skills | |
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Careers for Information Technology Project Managers | |
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The Project Management Profession | |
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History of Project Management | |
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The Project Management Institute | |
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Project Management Certification | |
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Ethics in Project Management | |
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Project Management Software | |
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The Project Management and Information Technology Context | |
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Opening Case | |
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A Systems View of Project Management | |
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What Is a Systems Approach? | |
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The Three-Sphere Model for Systems Management | |
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Understanding Organizations | |
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The Four Frames of Organizations | |
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Organizational Structures | |
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Organizational Culture | |
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Stakeholder Management | |
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The Importance of Top Management Commitment | |
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The Need for Organizational Commitment to Information Technology | |
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The Need for Organizational Standards | |
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Project Phases and the Project Life Cycle | |
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Product Life Cycles | |
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The Importance of Project Phases and Management Reviews | |
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The Context of Information Technology Projects | |
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The Nature of Information Technology Projects | |
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Characteristics of Information Technology Project Team Members | |
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Diverse Technologies | |
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The Project Management Process Groups: A Case Study | |
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Opening Case | |
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Project Management Process Groups | |
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Mapping the Process Groups to the Knowledge Areas | |
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Developing an Information Technology Project Management Methodology | |
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Case Study: JWD Consulting's Project Management Intranet Site Project | |
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Project Initiation | |
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Project Planning | |
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Project Executing | |
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Project Monitoring and Controlling | |
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Project Closing | |
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Project Integration Management | |
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Opening Case | |
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What is Project Integration Management? | |
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Strategic Planning and Project Selection | |
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Identifying Potential Projects | |
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Aligning Information Technology with Business Strategy | |
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Methods for Selecting Projects | |
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Project Charters | |
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Preliminary Scope Statements | |
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Project Management Plans | |
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Project Management Plan Contents | |
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Using Guidelines to Create Project Management Plans | |
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Stakeholder Analysis and Top Management Support | |
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Project Execution | |
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Coordinating Planning and Execution | |
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Providing Strong Leadership and a Supportive Culture | |
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Capitalizing on Product, Business, and Application Area Knowledge | |
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Project Execution Tools and Techniques | |
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Monitoring and Controlling Project Work | |
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Integrated Change Control | |
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Change Control on Information Technology Projects | |
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Change Control System | |
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Closing Projects | |
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Using Software to Assist in Project Integration Management | |
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Project Scope Management | |
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Opening Case | |
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What is Project Scope Management? | |
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Scope Planning and the Scope Management Plan | |
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Scope Definition and the Project Scope Statement | |
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Creating The Work Breakdown Structure | |
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Approaches to Developing Work Breakdown Structures | |
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The WBS Dictionary and Scope Baseline | |
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Advice for Creating a WBS and WBS Dictionary | |
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Scope Verification | |
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Scope Control | |
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Suggestions for Improving User Input | |
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Suggestions for Reducing Incomplete and Changing Requirements | |
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Using Software to Assist in Project Scope Management | |
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Project Time Management | |
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Opening Case | |
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The Importance of Project Schedules | |
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Activity Definition | |
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Activity Sequencing | |
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Dependencies | |
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Network Diagrams | |
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Activity Resource Estimating | |
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Activity Duration Estimating | |
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Schedule Development | |
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Gantt Charts | |
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Critical Path Method | |
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Critical Chain Scheduling | |
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Program Evaluation and Review Technique (PERT) | |
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Schedule Control | |
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Reality Checks on Scheduling and the Need for Discipline | |
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Using Software to Assist in Project Time Management | |
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Words of Caution on Using Project Management Software | |
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Project Cost Management | |
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Opening Case | |
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The Importance of Project Cost Management | |
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What Is Cost? | |
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What Is Project Cost Management? | |
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Basic Principles of Cost Management | |
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Cost Estimating | |
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Types of Cost Estimates | |
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Cost Estimation Tools and Techniques | |
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Typical Problems with Information Technology Cost Estimates | |
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Sample Cost Estimate | |
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Cost Budgeting | |
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Cost Control | |
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Earned Value Management | |
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Project Portfolio Management | |
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Using Project Management Software to Assist in Project Cost Management | |
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Project Quality Management | |
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Opening Case | |
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The Importance of Project Quality Management | |
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What is Project Quality Management? | |
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Quality Planning | |
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Quality Assurance | |
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Quality Control | |
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Tools and Techniques for Quality Control | |
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Statistical Sampling | |
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Six Sigma | |
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Testing | |
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Modern Quality Management | |
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Deming and His Fourteen Points for Management | |
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Juran and the Importance of Top Management Commitment to Quality | |
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Crosby and Striving for Zero Defects | |
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Ishikawa's Guide to Quality Control | |
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Taguchi and Robust Design Methods | |
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Feigenbaum and Workers Responsibility for Quality | |
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Malcolm Baldrige National Quality Award | |
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ISO Standards | |
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Improving Information Technology Project Quality | |
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Leadership | |
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The Cost of Quality | |
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Organizational Influences, Workplace Factors, and Quality | |
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Expectations and Cultural Differences in Quality | |
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Maturity Models | |
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Using Software to Assist in Project Quality Management | |
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Project Human Resource Management | |
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Opening Case | |
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The Importance of Human Resource Management | |
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The Global IT Workforce | |
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Implications for the Future of IT Human Resource Management | |
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What is Project Human Resource Management? | |
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Keys to Managing People | |
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Motivation Theories | |
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Thamhain and Wilemon's Influence and Power | |
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Covey and Improving Effectiveness | |
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Human Resource Planning | |
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Project Organizational Charts | |
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Responsibility Assignment Matrices | |
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Staffing Management Plans and Resource Histograms | |
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Acquiring the Project Team | |
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Resource Assignment | |
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Resource Loading | |
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Resource Leveling | |
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Developing the Project Team | |
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Training | |
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Team-Building Activities | |
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Reward and Recognition Systems | |
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Managing the Project Team | |
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Tools and Techniques for Managing Project Teams | |
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General Advice on Managing Teams | |
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Using Software to Assist in Human Resource Management | |
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Project Communications Management | |
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Opening Case | |
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The Importance of Project Communications Management | |
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Communications Planning | |
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Information Distribution | |
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Using Technology to Enhance Information Distribution | |
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Formal and Informal Methods for Distributing Information | |
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Distributing Important Information in an Effective and Timely Manner | |
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Selecting the Appropriate Communications Medium | |
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Understanding Group and Individual Communication Needs | |
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Setting the Stage for Communicating Bad News | |
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Determining the Number of Communications Channels | |
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Performance Reporting | |
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Managing Stakeholders | |
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Suggestions for Improving Project Communications | |
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Using Communication Skills to Manage Conflict | |
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Developing Better Communication Skills | |
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Running Effective Meetings | |
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Using E-Mail, Instant Messaging, and Collaborative Tools Effectively | |
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Using Templates for Project Communications | |
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Using Software to Assist in Project Communications | |
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Project Risk Management | |
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Opening Case | |
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The Importance of Project Risk Management | |
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Risk Management Planning | |
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Common Sources of Risk on Information Technology Projects | |
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Risk Identification | |
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Suggestions for Identifying Risks | |
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The Risk Register | |
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Qualitative Risk Analysis | |
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Using Probability/Impact Matrixes to Calculate Risk Factors | |
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Top Ten Risk Item Tracking | |
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Quantitative Risk Analysis | |
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Decision Trees and Expected Monetary Value | |
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Simulation | |
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Sensitivity Analysis | |
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Risk Response Planning | |
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Risk Monitoring and Control | |
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Using Software to Assist in Project Risk Management | |
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Project Procurement Management | |
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Opening Case | |
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The Importance of Project Procurement Management | |
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Planning Purchases and Acquisitions | |
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Tools and Techniques for Planning Purchases and Acquisitions | |
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Procurement Management Plan | |
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Contract Statement of Work | |
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Planning Contracting | |
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Requesting Seller Responses | |
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Selecting Sellers | |
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Administering the Contract | |
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Closing the Contract | |
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Using Software to Assist in Project Procurement Management | |
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Guide to Using Microsoft Project 2007 | |
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Introduction | |
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New Features of Project 2007 | |
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Backward Compatibility | |
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Before You Begin | |
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Overview of Project 2007 | |
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Starting Project 2007 and Using the Getting Started and Project Guide Features | |
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Main Screen Elements | |
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Project 2007 Views | |
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Project 2007 Filters | |
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Project Scope Management | |
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Creating a New Project File | |
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Developing a Work Breakdown Structure | |
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Saving Project Files With or Without a Baseline | |
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Project Time Management | |
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Entering Task Durations | |
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Establishing Task Dependencies | |
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Changing Task Dependency Types and Adding Lead or Lag Time | |
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Gannt Charts | |
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Network Diagrams | |
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Critical Path Analysis | |
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Project Cost Management | |
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Fixed and Variable Cost Estimates | |
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Assigning Resources to Tasks | |
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Baseline Plan, Actual Costs, and Actual Times | |
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Earned Value Management | |
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Project Human Resource Management | |
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Resource Calendars | |
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Resource Histograms | |
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Resource Leveling | |
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Project Communications Management | |
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Common Reports and Views | |
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Using Templates and Inserting Hyperlinks and Comments | |
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Using the Copy Picture Feature | |
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Discussion Questions | |
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Exercises | |
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Web Site Development | |
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Software Training Program | |
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Project Tracking Database | |
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Real Project Application | |
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Advice for the Project Management Professional (PMP) Exam and Related Certifications | |
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Introduction to Project Management Certification Programs | |
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What is PMP Certification? | |
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What Are the Requirements for Earning and Maintaining PMP Certification? | |
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What Is the Structure and Content of the PMP Exam? | |
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How Should You Prepare for the PMP Exam? | |
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Ten Tips for Taking the PMP Exam | |
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Sample PMP Exam Questions | |
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What is Project+ Certification? | |
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What Are the Requirements for Earning and Maintaining Project+ Certification? | |
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Additional Information on the Project+ Exam | |
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Sample Project+ Exam Questions | |
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What Other Exams or Certifications Related to Project Management are Available? | |
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Final Advice on Certification and Project Management in General | |
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Additional Running Cases | |
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Introduction | |
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Additional Case 1: Video Game Delivery Project | |
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Project Integration Management | |
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Project Scope Management | |
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Project Time Management | |
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Project Cost Management | |
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Project Quality Management | |
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Project Human Resource Management | |
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Project Communications Management | |
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Project Risk Management | |
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Project Procurement Management | |
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Glossary | |
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Index | |