Be Our Guest-Revised and Updated Edition Perfecting the Art of Customer Service

Name: Be Our Guest-Revised and Updated Edition Perfecting the Art of Customer Service
Availability: InStock
ISBN: 9781423145844

ISBN-10: 1423145844

ISBN-13: 9781423145844

Edition: 10th 2011 (Revised)

Authors: The Disney Institute, Theodore Kinni, Tom Staggs

List price: $24.99

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Description:

Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations. #xA0; Be Our Guest highlights the…

Book details

List price: $24.99
Edition: 10th
Copyright year: 2011
Publisher: Disney Publishing Worldwide
Publication date: 11/8/2011
Binding: Hardcover
Pages: 224
Size: 6.18" wide x 9.27" long x 0.76" tall
Weight: 0.968
Language: English