Managing Difficult Interactions Expert Solutions to Everyday Challenges

ISBN-10: 1422125084
ISBN-13: 9781422125083
Edition: 2008
List price: $9.95 Buy it from $1.61
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Description: With this book, readers will learn how to determine which confrontations are worth an investment of their time and energy, how to understand and manage the strong emotions that can arise during confrontation, and how to design solutions that meet  More...

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Book details

List price: $9.95
Copyright year: 2008
Publisher: Harvard Business Review Press
Publication date: 9/16/2008
Binding: Paperback
Pages: 96
Size: 5.00" wide x 7.00" long x 0.25" tall
Weight: 0.220
Language: English

With this book, readers will learn how to determine which confrontations are worth an investment of their time and energy, how to understand and manage the strong emotions that can arise during confrontation, and how to design solutions that meet all stakeholders' needs.

Mentor's message : why learn how to manage difficult interactions?
Managing difficult interactions : the basics
What are difficult interactions?
What causes difficult interactions?
Deciding which difficult interactions to address
Step 1 : assessing the facts
Step 2 : addressing the emotions
Step 3 : managing threats to your self-image
Step 4 : solving the real problem
Helping your employees manage difficult interactions
Tips and tools
Tools for managing difficult interactions
Test yourself
To learn more
Sources for managing difficult interactions
Notes

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