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| Index of Procedures | |
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| Preface | |
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| How to Use the Book | |
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| How to Use the Student Software | |
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| Medical Health Care Roles And Responsbilities | |
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| Health Care Providers | |
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| A Brief History of Medicine | |
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| The Total Health Care Team | |
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| The Medical Assistant | |
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| Training, Job Responsibilities, and Employment Opportunities | |
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| Personal Characteristics | |
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| Professionalism | |
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| Medical Ethics and Liability | |
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| Ethical and Legal Responsibilities | |
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| Professional Liability | |
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| Professional Communication | |
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| Verbal and Nonverbal Messages | |
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| Behavioral Adjustments | |
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| Patients and Their Families | |
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| Workplace Dynamics | |
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| Medical Terminology | |
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| Base Structure of Medical Words | |
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| Word Building and Definitions | |
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| Applications of Medical Terminology | |
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| The Administrative Medical Assistant | |
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| Oral and Written Communications | |
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| Telephone Communications | |
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| Schedule Appointments | |
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| Written Communications | |
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| Receiving and Sending Office Communications | |
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| Office Management Equipment | |
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| Facility and Records Management | |
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| Preparing for the Day | |
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| The Patient?s Medical Record | |
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| Filing | |
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| Collecting Fees | |
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| Paying for Medical Expenses | |
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| Bookkeeping Procedures | |
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| Computer Billing and Collections | |
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| Health Care Coverage | |
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| Fundamentals of Managed Care | |
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| Health Care Plans | |
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| Preparing Claims | |
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| Medical Office Management | |
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| Safety, Security, and Emergency Plans | |
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| The Language of Banking | |
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| Currency, Cash, and Petty Cash | |
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| Salary, Benefits, and Tax Records | |
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| General Management Duties | |
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| Structure And Function Of The Body | |
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| Anatomy and Physiology of the Human Body | |
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| Anatomic Descriptors and Fundamental Body Structure | |
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| The Nervous System | |
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| The Senses | |
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| Integumentary System | |
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| The Skeletal System | |
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| The Muscular System | |
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| The Respiratory System | |
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| The Circulatory System | |
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| The Immune System | |
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| The Digestive System | |
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| The Urinary System | |
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| The Endocrine System | |
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| The Reproductive System | |
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| The Clinical Medical Assistant | |
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| Preparing the Clinical Duties | |
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| Guidelines for the Personal Safety and Well-being of Staff and Patients | |
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| Infection Control | |
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| Beginning the Patient?s Record | |
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| In-Person Screening | |
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| The Medical History | |
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| Body Measurements and Vital Signs | |
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| Preparing Patients for Examinations | |
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| Preparing Patients and Assisting with Routine Procedures | |
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| Procedures of the Eye and Ear | |
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| Assisting with Special Examinations | |
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| Pediatric Examinations | |
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| Specimen Collection and Laboratory Procedures | |
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| The Microscope | |
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| Capillary Blood Collection | |
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| Venous Blood Collection | |
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| Common POL Diagnostic Tests | |
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| Bacterial Specimen Collection, Cultures, and Diagnostic Tests | |
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| PKU Collection | |
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| Other Frequently Ordered Laboratory Tests and Values | |
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| Diagnostic Tests, X-Rays, and Procedures | |
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| Diagnostic Tests | |
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| Cardiology Procedures | |
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| Diagnostic Procedures | |
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| Diagnostic Radiological Examinations | |
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| Minor Surgery in the Medical Office | |
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| Instruments | |
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| Preoperative Preparations | |
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| Assisting with Minor Surgical Procedures | |
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| Assisting with Medications | |
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| Prescription and Nonprescription Medications | |
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| Methods of Administering Medications | |
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| Injections and Immunizations | |
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| Emergencies, Acute Illness, Accidents, and Recovery | |
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| Managing Emergencies in the Medical Office | |
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| Acute Illness | |
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| First Aid in Accidents and Injuries | |
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| Recovering Function and Mobility | |
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| Behaviors And Health | |
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| Behaviors Influencing Health | |
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| Nutrition, Exercise, and Weight Control | |
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| Habit-Forming Substances | |
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| Related Therapies | |
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| Employability Skills | |
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| Achieving Satisfaction in E | |