Therapeutic Communications for Health Care

ISBN-10: 1418032646
ISBN-13: 9781418032647
Edition: 3rd 2008 (Revised)
List price: $180.95 Buy it from $4.04
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Description: Health professionals today need a succinct yet brief text to guide them through the maze of communication with patients and consumers of health care. All the usual dynamics are heightened when persons participating in communication are sick,  More...

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Book details

List price: $180.95
Edition: 3rd
Copyright year: 2008
Publisher: Delmar Cengage Learning
Publication date: 7/24/2007
Binding: Paperback
Pages: 288
Size: 7.25" wide x 9.00" long x 0.50" tall
Weight: 1.386
Language: English

Health professionals today need a succinct yet brief text to guide them through the maze of communication with patients and consumers of health care. All the usual dynamics are heightened when persons participating in communication are sick, frustrated, hurting, and worried. The central idea of this comprehensive text is that good therapeutic communication with patients will decrease the risk both to patient and provider of misunderstandings, and will increase patient compliance, and save time for everyone in the long run. A wide variety of client profiles and appropriate therapeutic responses are presented for stress, anger, suicide, depression, drug dependency, abuse, loss, grief, SAD and postpartum depression.

Marilyn S. Pooler, RN, MEd, RMA(AMT), is a Professor in the Medical Assisting Department at Springfield Technical Community College, Springfield, Massachusetts. Marilyn has taught at Springfield for twenty years and previously served as chair of the Medical Assisting Department. She is on the certifying board of the AAMA task force for test construction and is a member of the executive board of the New England Association of Allied Health Educators. She is also a site surveyor for AAMA, reviewing medical assisting programs at schools and colleges seeking accreditation.Formerly Dean of Business and Allied Health, Lake Washington Technical College, Kirkland, WA Co-Author of three additional texts for use with allied health professionals Member of SeaTac American Association of Medical Assistants Past President of Lake Washington College Foundation. You can find me on Facebook.

Paul Lauter is the Smith Professor of Literature at Trinity College. He has served as president of the American Studies Association and is a major figure in the revision of the American literary canon.Wilburta (Billie) Q. Lindh, CMA (AAMA), holds professor emerita status at Highline Community College in Des Moines, Washington, where she served as director and consultant to the Medical Assistant Program. During her tenure at the college, she received the Outstanding Faculty Member of the Year award for 2000. Lindh is a member of the SeaTac Chapter of the American Association of Medical Assistants (AAMA) and has lectured at AAMA seminars and conducted in-service workshops on various topics throughout the country. She is a coauthor of respected textbooks on medical assisting, radiology, and ophthalmology, as well as the medical assistant chapter in the GUIDE TO CAREERS IN THE HEALTH PROFESSIONS.

Communication Skills
Chapter Objectives
Opening Case Study Human and Technical Relations Skills
Social and Therapeutic Communications
Genetic Influences
Cultural Influences
Economic Influences
Life Experience Spiritual and Moral Values Models/Mentors
The Therapeutic Process
What is Self-Awareness?
The Value of Self-Analysis Professional
Application
Case Study Communication Cycle
The Sender
The Message
The Receiver Feedback Verbal
Communication Nonverbal Communication Two
Key Points to Successful Communication
Types of Nonverbal Communication
Facial Expression Touch
Territoriality Position Posture Gestures/Mannerisms Word of Caution
Influence of Technology on Communication Electronic Mail Fax Messaging
Video and Teleconference Team Communication
Listening Skills
Summary Exercises
Review Questions
Multiple Choice
Questions For Further Consideration
Case Studies
End Notes
Resources
Multicultural Therapeutic Communication
Chapter Objectives
Opening Case Study Introduction Developing Cultural Communication
Barriers to Therapeutic Multicultural Communication
Lack of Knowledge Fear and Distrust Racism Bias, Prejudice, and Ethocentrism
Stereotyping Health Care Rituals Language Perceptions and Expectations
The Therapeutic Response Manifestations of Cultural Diversity Communication Context
Caregiving Structure Time Focus
Generalized Manifestations of Cultures and Religious Caucasian
Western Culture
African American Western Culture
Black, African or Caribbean Culture
Asian Culture
Native American South Sea Islander Cultures
Hispanic and Latino Cultures
Religion-Induced Cultures
Judaism Hinduism and Buddhism
Muslim Ancient Greek Influence on Culture
Cultural Brokering
Using a Medical Interpreter/Broker
The Therapeutic Response Recognizing Types of Medicine Western
Medicine Holistic Medicine
Oriental Medicine Folk Medicine
Summary Exercises
Review Questions
Multiple Choice Questions
For Further Consideration Case Studies
End Notes
Resources
The Helping Interview
Chapter Objectives
Opening Case Study Introduction Changes in Today?s
Health Care Climate
Interview Components Control Factor
Orientation Risk/Trust
Warmth/Caring Genuineness
Sympathy/Empathy Sincerity
Identification of Problem Responding Skills
Sharing Observations
Acknowledging Feelings Clarifying and Validating
Reflecting and Paraphrasing
Levels of Need Questioning Techniques Closed Questions Open-Ended Questions
Indirect Statements Roadblocks to Communication Reassuring
ClichTs Giving
Advice/Approval Requiring
Explanations Belittling/Contradicting/Criticizing
Defending Changing the Subject/Shifting Moralizing/Lecturing Shaming/Threatening/Ridiculing
Resolution of the Problem
Case Study Resolution to Chapter 1 Opening Case Study
Summary
Exercises
Review Questions
Multiple Choice Questions
For Further Consideration Case Studies
End Notes
Resources
The Therapeutic Response Across the Life Span
Chapter Objectives Opening
Case Study
Introduction Case Study Infants
The Therapeutic
Response Case Study Children
The Therapeutic Response Case Study Adolescents
The Therapeutic Response Case Study Adults
The Therapeutic Response Case Study Elderly
The Therapeutic Response
Summary
Exercises
Review
Questions Multiple Choice
Questions For Further Consideration
Case Studies Resources
The Therapeutic Response to Stressed and Anxious Clients
Chapter Objectives
Opening Case Study Introduction Stressors and Stress
Stress Theories Alarm Fight or Flight Exhaustion Return to Normal
Stress and the Life Span
How to Reduce Stress
The Therapeutic Response Anxiety
Mild Anxiety
Moderate Anxiety
Severe Anxiety
Panic Anxiety
Summary Exercises
Review Questions
Multiple Choice
Questions For Further
Consideration Case Studies
Resources
The Therapeutic Response to Frightened, Angry, Aggressive, Abused/Abusive Clients
Chapter Objectives
Opening Case Study
The Frightened Client
Case Study
Panic Attacks
The Therapeutic
Response
The Angry Cl

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