Technical Communication

ISBN-10: 1413001890

ISBN-13: 9781413001891

Edition: 6th 2005 (Revised)

List price: $221.95
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Description: Containing a consistent rhetorical focus, numerous helpful examples and figures with annotations, and a strong organization and layout, the Sixth edition of TECHNICAL COMMUNICATION now offers a new contextual design, emphasis on Global Communication and Usability Testing.

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Book details

List price: $221.95
Edition: 6th
Copyright year: 2005
Publisher: Cengage Heinle
Publication date: 7/30/2004
Binding: Paperback
Pages: 688
Size: 7.25" wide x 9.00" long x 1.25" tall
Weight: 3.080
Language: English

Understanding the Communicator's Work
Considering Communication
Importance of Effective Communication
Defining Technical Communication
Contexts for Constructing Meaning
Texts That Communicate
Communicators
End-of-Chapter Recommendations for Technical Communicators
Individual and Collaborative Assignments
Intertext: Technical Writers Are in Demand: Do You Have the Right Stuff?
Writing: Processes and Production
Inventing and Exploring
Planning and Organizing
Drafting
Revising
Editing
Differences Between Writing Processes
End-of-Chapter Recommendations for Technical Communicators
Individual and Collaborative Assignments
Intertext: Care and Feeding of the Organizational Grapevine
Writing for Readers
Identifying Purposes
Identifying Readers
Analyzing Readers
Adjusting to Readers
End-of-Chapter Recommendations for Technical Communicators
Practicum: Iowa Public Television (IPTV)
Individual and Collaborative Assignments
Intertext: Baby Blues
Reading Technical Documents
Identifying Purposes
Reading-Writing Relationships
Strategies for Effective Reading
End-of-Chapter Recommendations for Technical Communicators
Individual and Collaborative Assignments
Intertext: Sold on the Simplicity of Web Sites: Companies Are Getting Back to Basics with Web Designs That Enable Users to Find What They Need
Collaboration in Workplace Communication
Reasons for Collaboration
Types of Collaboration
Being a Good Collaborator
Negotiating Conflicts
End-of-Chapter Recommendations for Technical Communicators
Individual and Collaborative Assignments
Intertext: The Rage for Global Teams
Developing the Communicator's Tools
Locating and Recording Information
Locating Primary and Secondary Sources
Personal Observations and Close Reading
Calculations
Samples and Specimens
Empirical Investigations
Internal Records
Interviews and Letters of Inquiry
Surveys and Polls
Library Resources
Electronic Resources
Government Documents and Offices
Recording Data
End-of-Chapter Recommendations for Technical Communicators
Individual and Collaborative Assignments
Intertext: Internet Power Searching: Finding Pearls in a Zillion Grains of Sand
Organization of Information
Outlining
Organizing Information
End-of-Chapter Recommendations for Technical Communicators
Practicum: Engineering Associates at Work
Individual and Collaborative Assignments
Intertext: How an Author Can Avoid the Pitfalls of Practical Ethics
Information Design
Chunking and Labeling Information
Arranging Related Chunks of Verbal and Visual Information
Emphasizing Information
Designing for the Web
End-of-Chapter Recommendations for Technical Communicators
Individual and Collaborative Assignments
Intertext: Collaboration Revolutionizes Design Process
Using Visual Forms
Incorporating Visuals
Conventions in Use of Color
Visual Functions
End-of-Chapter Recommendations for Technical Communicators
Individual and Collaborative Assignments
Intertext: Avoiding Distortion and Misuse of Visuals
Understanding the Communicator's Strategies
Creating Definitions
The Need for Definitions
Construction of Definitions
Placement of Definitions
End-of-Chapter Recommendations for Technical Communicators
Practicum: Big Creek Forestry: Challenges in Becoming a SmartWood Certified Resource Manager
Individual and Collaborative Assignments
Intertext: Sexual Harassment Training: Trust and Consequences
Creating Technical Descriptions
Defining Technical Description
Using Technical Description
Preparing a Technical Description
End-of-Chapter Recommendations for Technical Communicators
Practicum: The Boeing Company
Individual and Collaborative Assignments
Intertext: Cross-Cultural Communication: Is It Greek to You?
Creating Process Explanations
Defining Processes
Using Process Explanations
Preparing Processes
Examining a Sample Process Explanation: Developing Low-Cost Roofing Materials
End-of-Chapter Recommendations for Technical Communicators
Practicum: Lockheed Martin
Individual and Collaborative Assignments
Intertext: The Changing Face of Sexual Harassment
Ensuring Usability: Testing, Revising, and Editing
Document Testing
Revising
Editing
Examining Revision and Editing Decisions
End-of-Chapter Recommendations for Technical Communicators
Practicum: Using Style Guides to Ensure Usability
Individual and Collaborative Assignments
Intertext: Readability
Completing Documents
Correspondence
Characteristics of Correspondence
Domino Effect of Correspondence
Composing Letters, Memos, and Electronic Mail Messages
Format
Visual Displays
End-of-Chapter Recommendations for Technical Communicators
Practicum: Weisner Associates Inc.
Individual and Collaborative Assignments
Intertext: Handling Customer Service on the Web: The Robots Are Here
Instructions
Defining and Designing Instructional Texts
Constructing Instructional Texts
Document Testing
Examining Sample Instructions
End-of-Chapter Recommendations for Technical Communicators
Practicum: Vidiom: The Case of the Multiple Versions
Individual and Collaborative Assignments
Intertext: Design Learner-Friendly Training Manuals
Proposals
Characterizing Proposals
Using Persuasion in Proposals
Preparing Proposals
Organizing Proposals
Examining a Sample Proposal
End-of-Chapter Recommendations for Technical Communicators
Individual and Collaborative Assignments
INTERTEXT: Goof-Proofing Your RFPs
Reports
Differentiating Informal and Formal Reports
Purposes and Characteristics of Reports
Planning a Report
Organizing Informal Reports
Formats of Reports
Organizing Formal Reports
Examining a Sample Report
End-of-Chapter Recommendations for Technical Communicators
PRACTICUM: Responding to Change
Individual and Collaborative Assignments
INTERTEXT: Clearing the Air: Some Thoughts on Gender-Neutral Writing
Creating a Professional Image
Oral Presentations
Types of Presentations
Preparing a Professional Presentation
Organizing a Professional Presentation
Preparing Materials for a Professional Presentation
Presenting Yourself
Evaluating Presentations
End-of-Chapter Recommendations for Technical Communicators
Individual and Collaborative Assignments
INTERTEXT: Using Copyrighted Works for Meetings, Seminars, and Conferences
Addressing Career Concerns
Learning About Jobs
Preparing Application Letters
Designing a Resume
Preparing a Portfolio
Interviewing
End-of-Chapter Recommendations for Technical Communicators
Individual and Collaborative Assignments
INTERTEXT: How Technology Is Changing Privacy Issues in the Workplace
Usage Handbook
Words
Sentences
Punctuation
Capitalization
Numbers--Figures or Words?
Documenting Sources
Endnotes and Credits
Index
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