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| Understanding the Communicator's Work | |
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| Considering Communication | |
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| Importance of Effective Communication | |
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| Defining Technical Communication | |
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| Contexts for Constructing Meaning | |
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| Texts That Communicate | |
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| Communicators | |
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| End-of-Chapter Recommendations for Technical Communicators | |
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| Individual and Collaborative Assignments | |
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| Intertext: Technical Writers Are in Demand: Do You Have the Right Stuff? | |
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| Writing: Processes and Production | |
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| Inventing and Exploring | |
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| Planning and Organizing | |
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| Drafting | |
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| Revising | |
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| Editing | |
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| Differences Between Writing Processes | |
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| End-of-Chapter Recommendations for Technical Communicators | |
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| Individual and Collaborative Assignments | |
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| Intertext: Care and Feeding of the Organizational Grapevine | |
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| Writing for Readers | |
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| Identifying Purposes | |
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| Identifying Readers | |
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| Analyzing Readers | |
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| Adjusting to Readers | |
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| End-of-Chapter Recommendations for Technical Communicators | |
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| Practicum: Iowa Public Television (IPTV) | |
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| Individual and Collaborative Assignments | |
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| Intertext: Baby Blues | |
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| Reading Technical Documents | |
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| Identifying Purposes | |
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| Reading-Writing Relationships | |
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| Strategies for Effective Reading | |
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| End-of-Chapter Recommendations for Technical Communicators | |
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| Individual and Collaborative Assignments | |
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| Intertext: Sold on the Simplicity of Web Sites: Companies Are Getting Back to Basics with Web Designs That Enable Users to Find What They Need | |
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| Collaboration in Workplace Communication | |
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| Reasons for Collaboration | |
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| Types of Collaboration | |
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| Being a Good Collaborator | |
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| Negotiating Conflicts | |
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| End-of-Chapter Recommendations for Technical Communicators | |
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| Individual and Collaborative Assignments | |
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| Intertext: The Rage for Global Teams | |
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| Developing the Communicator's Tools | |
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| Locating and Recording Information | |
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| Locating Primary and Secondary Sources | |
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| Personal Observations and Close Reading | |
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| Calculations | |
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| Samples and Specimens | |
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| Empirical Investigations | |
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| Internal Records | |
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| Interviews and Letters of Inquiry | |
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| Surveys and Polls | |
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| Library Resources | |
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| Electronic Resources | |
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| Government Documents and Offices | |
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| Recording Data | |
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| End-of-Chapter Recommendations for Technical Communicators | |
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| Individual and Collaborative Assignments | |
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| Intertext: Internet Power Searching: Finding Pearls in a Zillion Grains of Sand | |
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| Organization of Information | |
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| Outlining | |
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| Organizing Information | |
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| End-of-Chapter Recommendations for Technical Communicators | |
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| Practicum: Engineering Associates at Work | |
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| Individual and Collaborative Assignments | |
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| Intertext: How an Author Can Avoid the Pitfalls of Practical Ethics | |
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| Information Design | |
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| Chunking and Labeling Information | |
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| Arranging Related Chunks of Verbal and Visual Information | |
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| Emphasizing Information | |
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| Designing for the Web | |
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| End-of-Chapter Recommendations for Technical Communicators | |
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| Individual and Collaborative Assignments | |
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| Intertext: Collaboration Revolutionizes Design Process | |
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| Using Visual Forms | |
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| Incorporating Visuals | |
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| Conventions in Use of Color | |
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| Visual Functions | |
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| End-of-Chapter Recommendations for Technical Communicators | |
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| Individual and Collaborative Assignments | |
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| Intertext: Avoiding Distortion and Misuse of Visuals | |
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| Understanding the Communicator's Strategies | |
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| Creating Definitions | |
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| The Need for Definitions | |
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| Construction of Definitions | |
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| Placement of Definitions | |
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| End-of-Chapter Recommendations for Technical Communicators | |
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| Practicum: Big Creek Forestry: Challenges in Becoming a SmartWood Certified Resource Manager | |
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| Individual and Collaborative Assignments | |
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| Intertext: Sexual Harassment Training: Trust and Consequences | |
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| Creating Technical Descriptions | |
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| Defining Technical Description | |
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| Using Technical Description | |
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| Preparing a Technical Description | |
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| End-of-Chapter Recommendations for Technical Communicators | |
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| Practicum: The Boeing Company | |
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| Individual and Collaborative Assignments | |
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| Intertext: Cross-Cultural Communication: Is It Greek to You? | |
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| Creating Process Explanations | |
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| Defining Processes | |
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| Using Process Explanations | |
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| Preparing Processes | |
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| Examining a Sample Process Explanation: Developing Low-Cost Roofing Materials | |
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| End-of-Chapter Recommendations for Technical Communicators | |
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| Practicum: Lockheed Martin | |
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| Individual and Collaborative Assignments | |
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| Intertext: The Changing Face of Sexual Harassment | |
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| Ensuring Usability: Testing, Revising, and Editing | |
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| Document Testing | |
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| Revising | |
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| Editing | |
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| Examining Revision and Editing Decisions | |
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| End-of-Chapter Recommendations for Technical Communicators | |
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| Practicum: Using Style Guides to Ensure Usability | |
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| Individual and Collaborative Assignments | |
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| Intertext: Readability | |
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| Completing Documents | |
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| Correspondence | |
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| Characteristics of Correspondence | |
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| Domino Effect of Correspondence | |
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| Composing Letters, Memos, and Electronic Mail Messages | |
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| Format | |
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| Visual Displays | |
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| End-of-Chapter Recommendations for Technical Communicators | |
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| Practicum: Weisner Associates Inc. | |
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| Individual and Collaborative Assignments | |
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| Intertext: Handling Customer Service on the Web: The Robots Are Here | |
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| Instructions | |
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| Defining and Designing Instructional Texts | |
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| Constructing Instructional Texts | |
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| Document Testing | |
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| Examining Sample Instructions | |
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| End-of-Chapter Recommendations for Technical Communicators | |
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| Practicum: Vidiom: The Case of the Multiple Versions | |
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| Individual and Collaborative Assignments | |
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| Intertext: Design Learner-Friendly Training Manuals | |
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| Proposals | |
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| Characterizing Proposals | |
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| Using Persuasion in Proposals | |
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| Preparing Proposals | |
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| Organizing Proposals | |
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| Examining a Sample Proposal | |
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| End-of-Chapter Recommendations for Technical Communicators | |
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| Individual and Collaborative Assignments | |
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| INTERTEXT: Goof-Proofing Your RFPs | |
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| Reports | |
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| Differentiating Informal and Formal Reports | |
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| Purposes and Characteristics of Reports | |
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| Planning a Report | |
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| Organizing Informal Reports | |
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| Formats of Reports | |
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| Organizing Formal Reports | |
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| Examining a Sample Report | |
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| End-of-Chapter Recommendations for Technical Communicators | |
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| PRACTICUM: Responding to Change | |
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| Individual and Collaborative Assignments | |
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| INTERTEXT: Clearing the Air: Some Thoughts on Gender-Neutral Writing | |
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| Creating a Professional Image | |
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| Oral Presentations | |
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| Types of Presentations | |
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| Preparing a Professional Presentation | |
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| Organizing a Professional Presentation | |
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| Preparing Materials for a Professional Presentation | |
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| Presenting Yourself | |
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| Evaluating Presentations | |
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| End-of-Chapter Recommendations for Technical Communicators | |
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| Individual and Collaborative Assignments | |
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| INTERTEXT: Using Copyrighted Works for Meetings, Seminars, and Conferences | |
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| Addressing Career Concerns | |
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| Learning About Jobs | |
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| Preparing Application Letters | |
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| Designing a Resume | |
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| Preparing a Portfolio | |
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| Interviewing | |
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| End-of-Chapter Recommendations for Technical Communicators | |
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| Individual and Collaborative Assignments | |
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| INTERTEXT: How Technology Is Changing Privacy Issues in the Workplace | |
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| Usage Handbook | |
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| Words | |
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| Sentences | |
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| Punctuation | |
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| Capitalization | |
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| Numbers--Figures or Words? | |
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| Documenting Sources | |
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| Endnotes and Credits | |
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| Index | |