Organization Development The Process of Leading Organizational Change

ISBN-10: 1412987741

ISBN-13: 9781412987745

Edition: 2nd 2012

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Book details

List price: $59.00
Edition: 2nd
Copyright year: 2012
Publisher: SAGE Publications, Incorporated
Publication date: 8/10/2011
Binding: Paperback
Pages: 392
Size: 7.25" wide x 10.25" long x 0.75" tall
Weight: 1.496
Language: English

Donald L. Anderson (Ph.D., University of Colorado, Boulder) teaches organization development and organization design in the program in organizational and professional communication at the University of Denver. He is a practicing organization development consultant and has consulted internally and externally to a wide variety of organizations, including Fortune 500 corporations, small businesses, and educational institutions. Dr. Anderson's research interest is in discourse in organizational and institutional settings, and his studies of organizational discourse and change have been published in journals such as the Journal of Organizational Change Management, Gestion , and the Journal of Business and Technical Communication. He is also the editor of the text Cases and Exercises in Organization Development & Change (Sage Publications, 2012). Dr. Anderson serves on the editorial board of the journal Management Communication Quarterly and he is a member of the Academy of Management.

Preface
Ancillaries
What is Organization Development?
Organization Development Defined
Change Is a Constant Pressure
What Organization Development Looks Like
What Organization Development Is Not
Who This Book Is For
Overview of the Book
Analyzing Case Studies
Summary
History of Organization Development
Laboratory Training and T-Groups
Action Research and Survey Feedback
Management Practices
Quality and Employee Involvement
Organizational Culture
Change Management, Strategic Change, and Reengineering
Organizational Learning
Organizational Effectiveness and Employee Engagement
Summary
Core Values and Ethics of Organization Development
Defining Values
Why Are Values Important to the OD Practitioner?
Core Values of Organization Development
Changes to OD Values Over Time and the Values Debate
Challenges to Holding Organization Development Values
Statement of Organization Development Ethics
Summary
Appendix
Analyzing Opportunities for Organization Development Work at Northern County Legal Services
Foundations of Organizational Change
Levels and Characteristics of Organizational Change
Models of Organizational Change: Systems Theory and Social Construction Approaches
Organizations as Systems
Organizations as Socially Constructed
Summary
The Organization Development Practitioner and the Consulting Process
The Consulting Relationship and Types of Consulting
The Organization Development Consulting Model
OD Practitioners: Who Are They and Where Do They Work?
The Organization Development Consulting Profession
The OD Consulting Process and Action Research
Summary
Entry and Contracting
Entry
Contracting
Summary
Data Gathering
The importance of Data Gathering
Presenting Problems and Underlying Problems
Data Gathering Process
Data Gathering Methods
Creating a Data Gathering Strategy and Proposing an Approach
Ethical Issues With Data Gathering
Summary
Proposing a Data Gathering Strategy at Aero Tech, Inc.
Diagnosis and Feedback
Diagnosis: Discovery, Assessment, Analysis, and Interpretation
Finding Patterns by Analyzing Data
Interpreting Data
Selecting and Prioritizing Themes
Feedback
Recognizing Resistance
Ethical Issues With Diagnosis and Giving Feedback
Summary
Sorting Through the Data from Logan Elementary School
An Introduction to Interventions
Interventions Defined
Why Interventions Fail
Considerations in Selecting the Right Intervention Strategy
Structuring and Planning Interventions for Success
The Change Agent's Role in the Intervention
Ethical Issues With Interventions
Overview of Intervention Techniques
Summary
Individual Interventions
Individual Change and Reactions to Change
Individual Instruments and Assessments
Coaching
Mentoring
360 Feedback
Career Planning and Development
Summary
Individual Type Styles at the Parks Department
Team Interventions
Defining Teams
What Makes a Successful Team?
Special Types of Teams
Team Development
Team-Building Interventions
Intergroup Interventions
Summary
Solving Team Challenges at DocSystems Billing, Inc.
Whole Organization and Multiple Organization Interventions
Characteristics of Contemporary Large-Scale Interventions
Organizational Culture Assessment and Change
Organization Design and Structure
Directional Interventions
Quality and Productivity Interventions
Mergers and Acquisitions
Transorganization or Interorganization Development
Summary
Reorganizing Human Resources at ASP Software
The Future of the Crossroads Center
Sustaining Change, Evaluating, and Ending an Engagement
Sustaining Change After the Intervention
Evaluation
Ending an Engagement: Separation and Exit
Summary
The Future of Organization Development
Increasing Complexity of Change
Globalization
Changing Workforce Demographics
Changing Nature of Work
The Current State of OD: Strengths, Weaknesses, and Opportunities
Summary
References
Author Index
Subject Index
About the Author
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