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| Introducing Information Systems Project Management | |
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| What is an information system? | |
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| What is project management? | |
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| Why 'information systems' project management? | |
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| Project management in modern organizations | |
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| Principles, techniques and tools | |
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| Information systems project life cycle | |
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| Stakeholders | |
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| Project management and ethics | |
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| Text content and objectives | |
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| Interview with a project manager | |
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| Chapter summary | |
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| Appendix to Chapter 1: Codes of Behavior | |
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| Aligning the Information Systems Project with Organizational Goals | |
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| Project management portfolio | |
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| Setting priorities for project management | |
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| What is a strategic plan? | |
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| A strategic plan and information systems project management | |
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| Organizational mission, goals and objectives | |
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| Planning | |
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| Achieving alignment | |
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| Project proposal and management support | |
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| Public relations | |
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| Change management | |
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| Interview with a project manager | |
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| Chapter summary | |
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| Appendix to Chapter 2: IT Failure in Australia | |
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| Using an Information Systems Development Methodology | |
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| What is an information systems development methodology? | |
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| Structured systems analysis and design method (SSADM) | |
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| Dynamic systems development method (DSDM) | |
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| Software development | |
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| Issues | |
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| Interview with a project manager | |
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| Chapter summary | |
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| Appendix to Chapter 3: Do IS and IT matter? Whose side are you on? | |
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| Defining Project Scope | |
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| Requirements definition | |
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| Project scope | |
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| Work breakdown structure | |
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| Work breakdown structure as a management tool | |
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| Work breakdown structure approach | |
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| Assigning responsibility | |
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| Structured walkthroughs | |
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| Programs and projects | |
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| Interview with a project manager | |
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| Chapter summary | |
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| Appendix to Chapter 4: Hendrich Electronics Incorporated | |
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| Estimating Project Costs and Benefits | |
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| Estimating costs and benefits | |
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| Project value | |
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| Resource estimates | |
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| Estimating software development costs | |
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| Multiple estimates | |
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| Phase estimating | |
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| Practical considerations | |
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| Group decision support systems | |
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| Interview with a project manager | |
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| Chapter summary | |
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| Appendix to Chapter 5: Customer Relationship Management at MedicalCo | |
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| Managing Information Systems Project Time and Resources | |
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| Time as a resource | |
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| Monitoring time | |
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| Project activity network | |
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| Critical path analysis | |
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| Estimating activity duration | |
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| Resource implications | |
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| Avoiding project delay | |
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| Interview with a project manager | |
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| Chapter summary | |
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| Appendix to Chapter 6: An Introduction to Microsoft Project | |
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| Leading Information Systems Projects | |
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| Trust | |
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| Communication skills | |
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| Planning | |
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| Stress management | |
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| Conflict management | |
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| Essential skills and qualities of effective project managers | |
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| Being a good team member | |
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| Careers in project management | |
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| Interview with a project manager | |
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| Chapter summary | |
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| Appendix to Chapter 7: NGC Natural Gas Company | |
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| Developing the Project Plan | |
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| Purpose of a project plan | |
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| Project planning process | |
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| Planning and project success | |
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| Practical considerations | |
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| Projects in controlled environments (PRINCE) | |
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| Interview with a project manager | |
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| Chapter summary | |
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| Appendix to Chapter 8: London Ambulance - From Failure to Success | |
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| Forming the Project Team | |
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| Team as a core of activity | |
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| Team work attitudes | |
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| Team and project success | |
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| Team development | |
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| Team and project execution | |
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| Interview with a project manager | |
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| Chapter summary | |
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| Appendix to Chapter 9: The Sarbanes-Oxley Act | |
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| Assessing Project Risk | |
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| Sources of information systems project risk | |
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| Identifying information systems project risks | |
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| Evaluating information systems project risks | |
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| Responding to project risks | |
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| Implementing responses to risks | |
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| Focusing on the benefits | |
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| Interview with a project manager | |
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| Chapter summary | |
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| Appendix to Chapter 10: How to Transform a Failing Project | |
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| Outsourcing and Offshoring Information Systems Projects | |
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| Outsourcing IS activities | |
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| Offshoring IS activities | |
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| Risks in offshore outsourcing activities | |
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| Opportunities and challenges | |
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| The management of offshore information systems projects | |
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| Interview with a project manager | |
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| Chapter summary | |
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| Appendix to Chapter 11: Beltech Incorporated | |
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| Ensuring Project Quality | |
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| Quality matters | |
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| Quality management | |
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| International quality standards | |
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| Capability maturity model (CMM) | |
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| Quality planning | |
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| Quality control techniques | |
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| Statistical quality control | |
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| Interview with a project manager | |
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| Chapter summary | |
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| Appendix to Chapter 12: IT project management at A-Bank (Part 1) - Implementation | |
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| Measuring Project Success | |
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| Project failure | |
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| Evaluating information systems: A broader view | |
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| Causes of failure | |
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| Project success | |
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| User satisfaction | |
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| Perceived usefulness | |
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| Interview with a project manager | |
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| Chapter summary | |
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| Appendix to Chapter 13: IT project management at A-Bank (Part 2) - Evaluation | |
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| Closing the Project | |
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| Administrative closure | |
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| Performance appraisal | |
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| Information systems project audit | |
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| Interview with a project manager | |
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| Chapter summary | |
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| Appendix to Chapter 14: Reflections on IT project management | |