Ongoing Crisis Communication Planning, Managing, and Responding

ISBN-10: 1412949920
ISBN-13: 9781412949927
Edition: 2nd 2007 (Revised)
List price: $60.00
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Description: ""The new edition updates an immensely valuable book for students and practitioners. If you want to learn how to prepare for the inevitable crises that occur in organizations, then you need to read this book.???"--Phillip G. Clampitt, University of  More...

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Book details

List price: $60.00
Edition: 2nd
Copyright year: 2007
Publisher: SAGE Publications, Incorporated
Publication date: 2/12/2007
Binding: Paperback
Pages: 224
Size: 6.00" wide x 9.00" long x 0.50" tall
Weight: 0.682
Language: English

""The new edition updates an immensely valuable book for students and practitioners. If you want to learn how to prepare for the inevitable crises that occur in organizations, then you need to read this book.???"--Phillip G. Clampitt, University of Wisconsin, Green Bay "???""???Once again, Dr. Coombs??? book has set the standard by which all other books on crisis management are measured. This book is well written, thoroughly researched, and contains both historical and up-to-date crisis examples. It owns the market, as far as I???m concerned. There is nothing better.???"--Keith M. Hearit, Western Michigan University Ongoing Crisis Communication: Planning, Managing, and Responding, Second Edition provides an integrated approach to crisis communication that spans various disciplines as well as the entire crisis management process. Drawing on firsthand experience in crisis management, author W. Timothy Coombs uses a three-staged approach to crisis management???pre-crisis, crisis, and post-crisis. A truly integrative and comprehensive text, this book explains how crisis management can prevent or reduce the threats of a crisis, providing guidelines for how best to act and react in an emergency situation. New to the Second Edition: - "Provides new and updated crises examples and case studies throughout: " The book includes new coverage of terrorist threats and draws upon recent work from management, public relations, organizational psychology, marketing, organizational communication, and computer-mediated communication research. ?? "Explores the role of the Internet and new technologies: " This edition provides expanded and integrated coverage on the growing importanceof the online environment to crisis communication and management. ?? "Offers a stronger discussion of crisis exercises: " Expanded ???What Would You Do??? mini-cases allow the reader to apply book concepts to short cases based on actual events. ?? "Includes a n""ew case study appendix: " Readers can use the list to select a case for further study. Intended Audience: This text is designed for advanced undergraduate and graduate courses such as Public Relations Cases, Public Relations Management, and Crisis Communication. Its interdisciplinary perspective also makes it an excellent text for Corporate Communication and Management courses in the department of business & management.

Dr. W. Timothy Coombs (PhD, Public Affairs and Issues Management, Purdue University) is a professor in the Nicholson School of Communication at the University of Central Florida. His crisis management books include the award-winning Ongoing Crisis Communication: Code Red in the Boardroom as well as The Handbook of Crisis Communication (with Sherry Holladay). His crisis communication research was awarded the 2002 Jackson, Jackson & Wagner Behavioral Science Prize from the Public Relations Society of America. Dr. Coombs has published more than 40 research articles, most focusing on crisis communication, as well as more than 30 book chapters on the subject. He has worked with consulting firms in the U.S. and Europe on ways to improve crisis communication efforts for their clients, and has been invited by governments and businesses around the world to present his ideas and insights into crisis communication.

A Need for More Crisis Management Information
Outline for an Ongoing Approach to Crisis Management
Signal Detection
Crisis Prevention
Crisis Preparation
Crisis Recognition
Crisis Containment and Recovery
Postcrisis Concerns
Final Observations and Lessons

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