Managing the Challenges in Human Service Organizations A Casebook

ISBN-10: 141294127X
ISBN-13: 9781412941273
Edition: 2009
List price: $66.00 Buy it from $59.42
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Description: Managing the Challenges in Human Service Organizations: A Casebook offers current and aspiring human service managers a view into the kinds of experiences they will likely encounter to better prepare them for the world they are about to enter. The  More...

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Book details

List price: $66.00
Copyright year: 2009
Publisher: SAGE Publications, Incorporated
Publication date: 7/8/2008
Binding: Paperback
Pages: 304
Size: 6.00" wide x 9.00" long x 0.62" tall
Weight: 2.596
Language: English

Managing the Challenges in Human Service Organizations: A Casebook offers current and aspiring human service managers a view into the kinds of experiences they will likely encounter to better prepare them for the world they are about to enter. The cases are inspired by real situations and are designed to encourage students to determine how they would act and work toward resolution of the dilemmas presented. Book jacket.

Michael J. Austin (Ph.D., Social Work; MSPH, Public Health, University of Pittsburgh) is Milton and Florence Krenz Mack Distinguished Professor of Nonprofit Management at the University of California, Berkeley, where the teaches a wide range of courses, including Assessing the Dynamics of Communities, Groups and Organizations, Management Practice, Research Resources, and Assessing Nonprofit Organizations. His research interests are nonprofit management and planning, organizational change, and policy implementation. He is the author or co-author of a wide range of books and journal articles.

Ralph Brody , Ph.D. passed away on February 8, 2006. Dr. Brody was previously on the faculty of Cleveland State University where he taught social policy and human service administration. He also taught graduate courses on human service delivery models at Case Western Reserve University. Previously, he served for fifteen years as the executive director of the Federation for Community Planning, an organization that provides research, planning and advocacy on health and human services. Dr. Brody authored books on case management, the state legislative process, fundraising events, community problem solving, service learning, and macro practice. Dr. Brody's many years as a manager and teacher convinced him that the issues facing those in human service organizations were universal and applied to boards of directors as well as NGOs. He dedicated himself to developing tools to enhance the understanding and skills of those in leadership roles, from Cleveland to India, Spain, Ghana, Ethiopia, Egypt and Nigeria.nbsp; His frequent workshops in Kenya led to the translation of his casebook into the Swahili language. His co-authored book with Dr. Nair: Grassroot Development - Establishing Successful Microenterprises has been published in English and Malayalam language. Dr. Brody's work touched millions, and his contributions will continue to educate, inform and inspire future students and professionals in human services field.

Introduction
Overview
The Uses of Case-Based Learning
The Value and Benefits of Case-Based Learning
Conceptual Frameworks
Managerial Roles
Competing Values
Management Functions
Summary
Case Assessment and Debriefing
Case Debriefing
Use and Organization of the Casebook
Summary
Governance, Environment, and Structure
Governance
Meddling Trustees
KidsCan
Dorchester House Board of Directors
The Perfect Storm
Poor Leadership Boundaries
Environmental Relations
The Cabal
Cost of a Tuxedo
Choosing a Director
Collapse of the Coalition
Structure
Merging Colossal and Grassroots Agencies
Poor Interdepartmental Communication or Competing Service Ideologies?
Whose Interests Are Being Served?
Greenvale Residential Treatment Center
Chapter Exercises
Leadership and Ethics
Leadership
Empowering Staff: Real or Imaginary?
Caught in the Middle: Mediating Differences in Gender and Workstyle
To Talk or Not to Talk?
Agency Director Uses a Personal Coach to Address His Leadership Style
Founder's Syndrome
Executive Leadership
Marian Health Center
Mosaic County Welfare Department
Project Home
Ethics
Damage Control
Philosophy Versus Economics
What? Me worry?
Chapter Exercises
Planning and Program Design
Planning
Mallard County Private Industry Council
Be Careful What you Wish For
Decisions on Resource Allocation
Rational Versus Political Decision Making
The Achievement Crisis at Girls Works
Cutbacks and Performance Pressure
Hillside Community Center
Empowering Staff to Advocate for Chicano/Latina Clients
Program Design
Banksville Human Services Center
Massive Retrenchment
Productivity and Performance
Responding to Changing Client and Community Needs
Chapter Exercises
Financial Management and Information Systems
Fund Development
Should We Accept the Gift?
Changing the Ground Rules
Budgeting
Showdown
Improving Cash Flow
Desperate for Program Funding
Painful Choices
Information Systems
Measuring Performance
Information Services Overload
Evaluating a Strategic Plan for Children's Services
Chapter Exercises
Human Resource Management and Supervision
Human Resource Management
The Case of Missing Staff
Client-Centered Administration or Organization-Centered Administration?
Union Headache
The Influence of Religious Beliefs
Growing Pains
Challenges on the Line
Selecting a Clinical Director for Friendly House
Fire a Competent CFO?
Supervision
SOS in DHS: A Problem of Motivation
Deteriorating Performance of a Supervisee
Helping Supervisors Manage Their Staff
Supervising Five Case Managers
Supervisory Leadership
Chapter Exercises
Organizational Dynamics and Change
Implementing Organizational Change as a Newcomer
Diagnosing Managerial Practice in a Budget Crisis
How Are We Doing?
Jefferson Hospital
Thurston High School
Leadership Challenges in Transforming a Public Human Services Agency
Chapter Exercises
References
Index
About the Authors

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