Cases in Operations Management Building Customer Value Through World-Class Operations

ISBN-10: 1412913713

ISBN-13: 9781412913713

Edition: 2006

List price: $84.00 Buy it from $5.48 Rent it from $38.18
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Description: The Ivey Casebook Series is a co-publishing partnership between SAGE Publications and the Richard Ivey School of Business at The University of Western Ontario. Due to their popularity in more than 60 countries, approximately 200 new cases are added to the Ivey School of Business library each year. Each of the casebooks comes equipped with instructor??'s resources on CD-ROM. These affordable collections will not only help students connect to real-world situations, but will benefit corporations seeking continued education in the field as well. Cases in Operations Management: Building Customer Value Through World-Class Operations is unique in its strong grounding in real-world decisions. The cases are structured into six chapters, each of which offers an overview of key concepts. Given that most managers will need to function effectively in an international context, the cases draw from challenges faced by experienced managers in such varied settings as China, France, India, Italy, Japan, the Netherlands, Trinidad, Vietnam, and others, in addition to the United States and Canada. These cases continue to illustrate basic concepts while expanding students' understanding of economic, political, and cultural concerns that must be interwoven into such key areas as process design, quality, and supply chain management. The following are represented in this casebook: Strong decision orientation of real-world cases Clear development of the link between business processes and customer value Diversity of international case settings Mixture of cases, simulations, and in-class exercises Includes Instructors Resources on CD-ROM with detailed 6-10 page casenotes for eachcase, preparation questions for students to review before class, discussion questions, and suggested further readings. The IVEY Casebook Series Cases in Business Ethics Cases in Entrepreneurship Cases in Gender & Diversity in Organizations Cases in Operations Management Cases in Organizational Behavior Cases in the Environment of Business Cases in Alliance Management Mergers and Acquisitions: Text and Cases

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Book details

List price: $84.00
Copyright year: 2006
Publisher: SAGE Publications, Incorporated
Publication date: 7/15/2005
Binding: Paperback
Pages: 440
Size: 7.37" wide x 9.13" long x 1.00" tall
Weight: 1.584
Language: English

Larry Menor is an Assistant Professor in the Operations Management Area Group and J.J. Wettlaufer Faculty Fellow at the Richard Ivey School of Business. He received his doctorate from the Kenan-Flagler Business School at the University of North Carolina at Chapel Hill.Professor Menor's research interests focus primarily on service management and operations strategy issues. His current research efforts revolve specifically around new service development. He is also actively involved as an Associate Investigator in the International Service Study, a multi-university international research initiative focused specifically on practice drivers and performance of service organizations worldwide. His research has been published in academic journals such as Manufacturing & Service Operations Management, Production and Operations Management, Journal of Operations Management, and International Journal of Service Industry Management. He also recently served as Guest Editor for a Production and Operations Management Special Issue on "Designing and Managing Service Operations." Professor Menor serves as an Senior Editor for Production and Operations Management and Associate/Feature Editor for POMS Chronicle. He also serves on the Editorial Review Board for Manufacturing & Service Operations Management and Decision Sciences.

Introduction to the Ivey Casebook Series
Preface
Developing Word-Class Operations
Industrie Pininfarina: The New Customer Decision
Fell-Fab Products (A)
Unicon Concrete Products (H.K.) Ltd.
Process Design
Earth Buddy�
Greaves Brewery
Quinte MRI
ING Direct Canada
Celestica Inc. - Memory Business Unit
Thera-Aid Medical Devices
Introduction to Process Simulation
Red Cross Mobile Blood Clinics - Improving Donor Service
Introduction to Inventory Control and Independent Demand
McLeod Motors Ltd.
Iron Ore Company of Ontario
VBF Tubing (Abridged)
Planning and Control
Greaves Brewery: Bottle Replenishment
Yield Management at American Airlines
MacPherson Refrigeration Limited
Lamson Corporation (R)
Martin Trailers Limited
Illustrious Corporation
Project Management
Note on Project Management Fundamentals
Gadget Toy Company
H.M.S. Pinafore
CPSim: The Critical Path Simulator (Windows Version)
Waterloo Regional Police Services: The CIMS Project
Quality
LongXi Machinery Works - Quality Improvement (A)
Blue Mountain Resorts: The Service Quality Journey
Noram Foods
Hillcrest Auto
Mutual Life of Canada - The Group Client Service Guarantee (A)
Supply Chain Management
International Decorative Glass
Spin Master Toys (A): Finding a Manufacturer for E-Chargers
Dabbawallahs of Mumbai (A)
Daikin Industries
Grocery Gateway: Customer Delivery Operations
Ladner Building Products
Canadian Pharmaceutical Distribution Network
Operations Strategy
Butler Metal Products: Focusing the Factory
Mitel Semiconductor
Electrosteel Castings Limited
Blinds To Go: Invading the Sunshine State
ASIMCO International Casting Company (A)
The Atlanta Symphony Orchestra
Navistar: Environmental Management (A)
Indian Oil Corporation Limited. - The Mathura Refinery
About the Editors
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