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| Introduction | |
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| Smart hiring for the 21st century | |
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| Why this book? To save you time and money! | |
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| Hiring the Best Employees | |
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| The changing workforce | |
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| The impact of employee turnover | |
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| The hiring survival checklist | |
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| Alternatives to recruiting | |
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| The Legal Requirements of Hiring | |
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| What laws apply | |
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| Common selection issues | |
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| Negligent hiring | |
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| Enforcement and recordkeeping | |
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| State requirements | |
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| Job Descriptions and Compensation | |
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| The importance of job descriptions | |
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| Job analysis and audit | |
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| Writing job descriptions | |
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| Determining compensation | |
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| Recruiting the Best | |
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| Recruiting as a hiring tool | |
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| The recruiting plan | |
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| Budgeting for recruiting | |
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| Internal recruiting and referrals | |
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| Identifying applicants' motivations | |
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| Enhancing organizational image | |
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| Exploring sources of labor | |
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| Locating external applicants | |
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| Creating an attractive job notice | |
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| Developing labor pools for the future | |
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| Family and Friends: Dealing with Nepotism | |
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| Nepotism in business | |
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| Devising a nepotism policy | |
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| Tips on screening family and friends | |
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| Evaluating Applications and Resumes | |
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| Resumes and applications: where should they be used | |
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| Electronic options for resume screening | |
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| Evaluating a resume effectively | |
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| Evaluating cover letters | |
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| Development and review of applications | |
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| Reception of electronic applications | |
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| Evaluating the whole package | |
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| Screening Applicants by Telephone | |
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| Getting off to a good start | |
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| The value of telephone screening | |
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| Interactive voice response programs | |
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| Preparing to screen by telephone | |
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| Conducting the screening | |
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| Evaluating callers | |
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| Take-Charge Interviewing | |
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| Detecting the winners | |
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| Establishing the process | |
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| Developing questions | |
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| Conducting the interview | |
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| Alternative interview strategies | |
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| Obtaining Reliable References | |
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| The importance of checking references | |
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| Conducting a reference check | |
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| Checking credentials | |
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| Employment Testing: Do's and Don'ts | |
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| Overview of testing issues | |
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| Paper and pencil testing | |
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| Selecting integrity tests | |
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| Polygraph screening | |
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| Genetic screening | |
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| Drug and alcohol screening | |
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| Performance-based testing | |
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| Medical screening | |
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| Landing Performers: Making the Right Offer | |
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| And the winner is | |
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| Notifying candidates | |
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| Negotiating offers and compensation | |
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| Sample Interview Questions | |
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| Federal Recordkeeping Requirements | |
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| Sample Compensation Plan | |
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| Recruiting Strategies | |
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| Resources | |
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| Index | |