Effective Communication Techniques for Child Care

ISBN-10: 1401856837
ISBN-13: 9781401856830
Edition: 2005
Authors: Mary E. Arnold
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Description: PERFECT FOR THE EARLY CHILDHOOD EDUCATION PROFESSIONAL...This book has been designed to serve as a communication instruction resource for the entire spectrum of child care professionals, from directors to owners and teachers. The industry of child  More...

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Book details

List price: $38.95
Copyright year: 2005
Publisher: Delmar Cengage Learning
Publication date: 7/22/2004
Binding: Paperback
Pages: 128
Size: 8.50" wide x 10.80" long x 0.70" tall
Weight: 1.034
Language: English

PERFECT FOR THE EARLY CHILDHOOD EDUCATION PROFESSIONAL...This book has been designed to serve as a communication instruction resource for the entire spectrum of child care professionals, from directors to owners and teachers. The industry of child care is one where communication is crucial to the success of a business. Contained within Effective Communication Techniques for Childcare is a step by step plan for designing family friendly newsletters, handouts and other forms of written communication. You will also receive instructions on making the most of your staff meetings and ways ensure the lines of communication remain open between center management and staff. The book contains a template that can be customized to create a Family handbook for use as both a communication and marketing tool. In order to aide the reader in applying the communication concepts presented in the book to real life situations, we have included over 25 role playing exercises and examples of effective communication in action. CD-ROM included in this resource provides additional resources for effective communication.

Mary Ellicott Arnold (1876–1968) and Mabel Reed (1876–1962), partners in life and work, were activists known for their foundational work for the cooperative movement, most notably their leadership of the Consumers Cooperative Services. Susan Bernardin is an associate professor of English at SUNY College at Oneonta and a coauthor ofTrading Gazes: Euro-American Women Photographers and Native North Americans, 1880–1940. André Cramblit is the operations director for the Northern California Indian Development Council. Terry Supahan is the president of Supahan Consulting Group, which provides guidance to tribes, rural governments, and community development organizations.

Preface
Acknowledgments
Defining the Communication Needs of Your Audiences
Current Students and Families, Your Primary Audience
Staff
Future Students and Families
Neighbors
Vendors
Ten Common Pitfalls in Effective Communication for Child Care Centers
The Six C's of Communication
Clarity
Consistency
Caring
Confrontation
Conflict
Carelessness
Essential Communication Skills in Staff Training
General Operations
On the Job
Center Policies
Benefits
Time Away from Work
Understanding Diversity and Multiple Perspectives
Diversity
Role-Playing
The Ultimate Reference: Creation of a Family Handbook
Introduction
Policies and Procedures
Curriculum
Extras
Using Handouts and Newsletters to Keep Your Audiences Informed
Handouts
One-Page Policy Statement
Peanut Policy
Child Abuse and Neglect Policy
Emergency Procedures
Confidential Staff Policies
Welcome Pack
Program Calendar
Program Curriculum
Newsletters
Coming Attractions
Health Alerts
Tuition Reminders
Director's Newsletter
Projecting the Right Image: A Look at Visual Communication
Logo
Name Tags
Letterhead
T-Shirts and Hats
Student "Mailboxes"
Motivational Charts
Awards and Diplomas
Bulletin Boards
Staff Biographies
Scrapbooks
Family Resource Library
Suggestion Box
Using Progress Reports to Evaluate Learning and Family Satisfaction
First Progress Report
Second Progress Report
Family-Teacher Conference
Family Evaluation Form
National Accreditation Criteria
Planning Successful Special Events
Informational Events
Performances
Curriculum Enhancement
Community Involvement
Getting the Word Out: Effective Advertisement and Marketing
Marketing Strategy
Print Advertising
Marketing in the Community
Advertising On-Line
Summary
Index

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