Operations Management

ISBN-10: 1401826652
ISBN-13: 9781401826659
Edition: 2003
Authors: Mitch Schneider
List price: $20.95
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Description: All aspects of shop management and the necessary business and customer service skills needed to make a repair operation successful are captured in this comprehensive new series. The key topics for successfully managing an automotive service facility  More...

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Book details

List price: $20.95
Copyright year: 2003
Publisher: Delmar Cengage Learning
Publication date: 5/5/2003
Binding: Paperback
Pages: 136
Size: 8.50" wide x 11.25" long x 0.25" tall
Weight: 0.682
Language: English

All aspects of shop management and the necessary business and customer service skills needed to make a repair operation successful are captured in this comprehensive new series. The key topics for successfully managing an automotive service facility ? personnel management, business management, and sales and marketing ? are thoroughly examined, with each individual book offering proven solutions for effectively tackling challenges faced by today?s professional automotive service managers. The result is a framework from which technicians can learn to make consistent, high quality, and productive automotive service a part of every day shop operations. The series creatively combines both education and training to illustrate the importance of achieving operational excellence every time there is an opportunity to provide automotive service. This series is also a superb resource for those interested in Auto Service Management as their career path.

Mitch Schneider is a fourth generation "mechanic/technician" and is a frequent speaker at major conventions and meetings of automotive industry trade organizations. Schneider is also an award-winning journalist and is a regular contributor and senior contributing editor for Motor Age magazine. He provides commentary on the evolving relationship between service dealers, jobbers, warehouse directors and manufacturers. Schneider has also appeared on the TNN cable show "Truckin USA" where he hosted the "Tech Tips" segment. In addition to operating the award-winning Schneider's Automotive for 22 years in Simi Valley,CA, he is also the president and founder of Schneider's Future-Tech, a service company specializing in conducting management seminars for automotive service dealers, jobbers, and warehouse distribution companies, and manufacturers. Finally, Schneider has also served as automotive service dealer spokesperson for the AFTER MARKET AUTOMOTIVE PARTS ALLIANCE, headquarters for AUTO VALUE, ALL PRO & BUMPER to BUMPER and is still seated on their National Automotive Service Advisory Panel.

Introduction
Knowledge Management
Historical Perspective
Management In Time
Benchmarking & Best Practices
Managing Internal Operations
Managing Compensation
Managing External Operations
Physical Operations
Insurance & Operations Management
Conclusion
More to Come
References & Resources

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