Human Resources Management in the Hospitality Industry

ISBN-10: 1118988507
ISBN-13: 9781118988503
Edition: 2nd 2016
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Description: Today's hospitality professional must be an expert at managing many functions. In every segment of the hospitality industry, recruiting, selecting, orienting, training, and retaining outstanding staff members are always challenging tasks, but every  More...

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Book details

List price: $130.95
Edition: 2nd
Copyright year: 2016
Publisher: John Wiley & Sons Canada, Limited
Publication date: 3/16/2015
Binding: Hardcover
Pages: 320
Size: 8.70" wide x 11.26" long x 0.87" tall
Weight: 2.530
Language: English

Today's hospitality professional must be an expert at managing many functions. In every segment of the hospitality industry, recruiting, selecting, orienting, training, and retaining outstanding staff members are always challenging tasks, but every manager must master them. Hospitality managers now need to be familiar with rising labor costs, increasing competition for quality staff, changing employees' attitudes, evolving guest expectations and a proliferation of new laws that impact human resources policies and activities. 

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