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| Preface | |
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| Acknowledgments | |
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| Introduction Realizing the Dream: From Nuisance to Necessity | |
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| Human Capital Analytics | |
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| Human Capital Analytics Continuum | |
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| Summary | |
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| Notes | |
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| Alignment | |
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| The Stakeholder Workshop: Creating the Right Climate for Alignment | |
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| Aligning Stakeholders | |
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| Who Are Your Stakeholders? | |
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| What Should You Accomplish in a Stakeholder Meeting? | |
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| Deciding What to Measure with Your Stakeholders | |
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| Leading indicators | |
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| Business Impact | |
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| Assigning Financial Values to "intangibles" | |
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| Defining Your Participants | |
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| Summary | |
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| Notes | |
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| The Measurement Plan | |
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| Defining the intervention(s) | |
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| Measurement Map | |
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| Hypotheses or Business Questions | |
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| Defining the Metrics | |
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| Demographics | |
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| Data Sources and Requirements | |
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| Summary | |
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| Note | |
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| It's All about the Data | |
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| Types of Data | |
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| Tying Your Data Sets Together | |
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| Difficulties in Obtaining Data | |
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| Ethics of Measurement and Evaluation | |
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| Telling the Truth | |
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| Summary | |
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| Notes | |
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| What Dashboards Are Telling You: Descriptive Statistics and Correlations | |
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| Descriptive Statistics | |
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| Going Graphic with the Data | |
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| Data over Time | |
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| Descriptive Statistics on Steroids | |
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| Correlation Does Not Imply Causation | |
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| Summary | |
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| Notes | |
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| Causation: What Really Drives Performance | |
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| Can You Create Separate Test and Control Groups? | |
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| Are There Observable Differences? | |
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| Did You Consider Prior Performance? | |
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| Did You Consider Time-Related Changes? | |
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| Did You Look at the Descriptive Statistics? | |
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| Have You Considered the Relationship between the Metrics? | |
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| A Gentle Introduction to Statistics | |
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| Basic Ideas behind Regression | |
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| Model Fit and Statistical Significance | |
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| Summary | |
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| Notes | |
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| Beyond ROI to Optimization | |
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| Optimization | |
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| Summary | |
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| Notes | |
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| Share the Story | |
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| Presenting the Financials | |
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| Telling the Story and Adding Up the Numbers | |
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| Preparing for the Meetings | |
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| Summary | |
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| Notes | |
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| Conclusion | |
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| Human Capital Analytics | |
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| Alignment | |
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| The Measurement Plan | |
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| It's All about the Data | |
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| What Dashboards Are Telling You: Descriptive Statistics and Correlations | |
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| Causation: What Really Drives Performance | |
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| Beyond ROI to Optimization | |
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| The Ultimate Goal | |
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| What Others Think about the Future of Analytics | |
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| Final Thoughts | |
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| Notes | |
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| Different Levels to Describe Measurement | |
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| Getting Your Feet Wet in Data: Preparing and Cleaning the Data Set | |
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| Details of Basic Descriptive Statistics | |
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| Regression Modeling | |
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| Generating Soft Data from Employees | |
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| Glossary | |
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| About the Authors | |
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| Index | |