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Introduction | |
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CompTIA A+ 220-801 | |
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PC Hardware | |
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Configure and apply BIOS settings | |
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Install firmware upgrades-flash BIOS | |
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BIOS component information | |
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BIOS configurations | |
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Use built-in diagnostics | |
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Monitoring | |
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Exam Essentials | |
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Differentiate between motherboard components, their purposes, and properties | |
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Sizes | |
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Expansion Slots | |
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RAM slots | |
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CPU sockets | |
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Chipsets | |
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Jumpers | |
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Power connections and types | |
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Fan connections | |
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Front Panel connectors | |
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Exam Essentials | |
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Compare and contrast RAM types and features | |
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Types | |
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RAM compatibility and speed | |
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Exam Essentials | |
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Install and configure expansion cards | |
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Sound cards | |
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Video cards | |
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Network cards | |
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Serial and parallel cards | |
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USB cards | |
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FireWire cards | |
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Storage cards | |
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Modem cards | |
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Wireless/cellular cards | |
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TV tuner cards | |
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Video capture cards | |
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Riser cards | |
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Exam Essentials | |
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Install and configure storage devices and use appropriate media | |
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Optical drives | |
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Combo drives and burners | |
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Connection types | |
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Hard drives | |
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Solid-state/flash drives | |
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RAID types | |
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Floppy drive | |
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Tape drive | |
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Media capacity | |
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Exam Essentials | |
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Differentiate among various CPU types and features and select the appropriate cooling method | |
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Socket types | |
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Characteristics | |
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Cooling | |
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Exam Essentials | |
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Compare and contrast various connection interfaces and explain their purpose | |
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Physical connections | |
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Speeds, distances, and frequencies of wireless device connections | |
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Exam Essentials | |
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Install an appropriate power supply based on a given scenario | |
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Connector types and their voltages | |
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Specifications | |
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Dual-voltage options | |
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Exam Essentials | |
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Evaluate and select appropriate components for a custom configuration, to meet customer specifications or needs | |
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Graphic/CAD/CAM design workstation | |
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Audio/Video editing workstation | |
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Virtualization workstation | |
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Gaming PC | |
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Home Theater PC | |
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Standard thick client | |
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Thin client | |
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Home Server PC | |
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Exam Essentials | |
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Given a scenario, evaluate types and features of display devices | |
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Types | |
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Refresh rates | |
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Resolution | |
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Native resolution | |
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Brightness/lumens | |
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Analog vs. digital | |
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Privacy/antiglare filters | |
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Multiple displays | |
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Exam Essentials | |
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Identify connector types and associated cables | |
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Display connector types | |
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Display cable types | |
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Device connectors and various connector pin-outs | |
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Device cable types | |
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Exam Essentials | |
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Install and configure various peripheral devices | |
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Input devices | |
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Multimedia devices | |
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Output devices | |
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Exam Essentials | |
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Review Questions | |
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Networking | |
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Identify types of network cables and connectors | |
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Fiber | |
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Twisted Pair | |
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Coaxial | |
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Exam Essentials | |
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Categorize characteristics of connectors and cabling | |
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Fiber | |
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Twisted Pair | |
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Coaxial | |
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Exam Essentials | |
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Explain properties and characteristics of TCP/IP | |
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IP Class | |
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IPv4 vs. IPv6 | |
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Public vs. Private vs. APIPA | |
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Static vs. dynamic | |
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Client-side DNS | |
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DHCP | |
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Subnet mask | |
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Exam Essentials | |
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Explain common TCP and UDP ports, protocols, and their purpose | |
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Ports | |
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Protocols | |
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TCP vs. UDP | |
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Exam Essentials | |
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Compare and contrast wireless network standards and encryption types | |
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Standards | |
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Encryption Types | |
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Exam Essentials | |
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Install, configure, and deploy a SOHO wireless/wired router using appropriate settings | |
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MAC filtering | |
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Channels (1-11) | |
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SSID broadcast (on/off) | |
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Wireless encryption | |
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Firewalls and Port Forwarding/Triggering | |
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DHCP (on/off) | |
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DMZ | |
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NAT | |
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WPS | |
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Basic QoS | |
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Exam Essentials | |
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Compare and contrast Internet connection types and features | |
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Cable | |
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DSL | |
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Dial-up | |
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Fiber | |
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Satellite | |
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ISDN | |
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Cellular (mobile hotspot) | |
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Line of sight wireless internet service | |
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WiMAX | |
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Exam Essentials | |
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Identify various types of networks | |
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LAN | |
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WAN | |
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PAN | |
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MAN | |
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Topologies | |
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Exam Essentials | |
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Compare and contrast network devices and their functions and features | |
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Hub | |
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Switch | |
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Router | |
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Access point | |
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Bridge | |
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Modem | |
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NAS | |
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Firewall | |
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VoIP phones | |
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Internet appliance | |
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Exam Essentials | |
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Given a scenario, use appropriate networking tools | |
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Crimper | |
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Multimeter | |
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Toner probe | |
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Cable tester | |
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Loopback plug | |
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Punchdown tool | |
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Exam Essentials | |
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Review Questions | |
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Laptops | |
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Install and configure laptop hardware and components | |
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Expansion options | |
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Hardware/device replacement | |
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Exam Essentials | |
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Compare and contrast the components within the display of a laptop | |
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Types | |
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Wi-Fi antenna connector/placement | |
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Inverter and its function | |
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Backlight | |
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Exam Essentials | |
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Compare and contrast laptop features | |
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Special function keys | |
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Docking station vs. port replicator | |
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Physical laptop lock and cable lock | |
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Exam Essentials | |
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Review Questions | |
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Printers | |
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Explain the differences between the various printer types and summarize the associated imaging process | |
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Laser | |
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Inkjet | |
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Thermal | |
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Impact | |
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Exam Essentials | |
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Given a scenario, install and configure printers | |
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Use appropriate printer drivers for a given operating system | |
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Print Device Sharing | |
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Printer sharing | |
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Exam Essentials | |
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Given a scenario, perform printer maintenance | |
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Laser | |
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Thermal | |
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Impact | |
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Exam Essentials | |
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Review Questions | |
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Operational Procedures | |
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Given a scenario, use appropriate safety procedures | |
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ESD straps | |
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ESD mats | |
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Self-grounding | |
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Equipment grounding | |
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Personal safety | |
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Compliance with local government regulations | |
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Exam Essentials | |
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Explain environmental impacts and the purpose of environmental controls | |
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MSDS documentation for handling and disposal | |
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Temperature, humidity level awareness, and proper ventilation | |
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Power surges, brownouts, blackouts | |
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Protection from airborne particles | |
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Dust and debris | |
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Handling and Protecting Components | |
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Complying with Regulations | |
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Exam Essentials | |
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Given a scenario, demonstrate proper communication and professionalism | |
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Use proper language-avoid jargon, acronyms, slang when applicable | |
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Maintain a positive attitude | |
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Listen and do not interrupt the customer | |
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Be culturally sensitive | |
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Be on time (if late contact the customer) | |
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Avoid distractions | |
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Dealing with difficult customer or situation | |
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Set and meet expectations/timeline and communicate status with the customer | |
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Deal appropriately with customers confidential materials | |
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Exam Essentials | |
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Explain the fundamentals of dealing with prohibited content/activity | |
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First response | |
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Use of documentation/documentation changes | |
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Chain of custody | |
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Exam Essentials | |
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Review Questions | |
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CompTIA A+ 220-802 | |
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Operating Systems | |
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Compare and contrast the features and requirements of various Microsoft Operating Systems | |
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Windows XP Home, Windows XP Professional, Windows XP Media Center, Windows XP 64-bit Professional | |
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Windows Vista Home Basic, Windows Vista Home Premium, Windows Vista Business, Windows Vista Ultimate, Windows Vista Enterprise | |
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Windows 7 Starter, Windows 7 Home Premium, Windows 7 Professional, Windows 7 Ultimate, Windows 7 Enterprise | |
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Features | |
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Upgrade paths-differences between in place upgrades, compatibility tools, Windows upgrade OS advisor | |
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Exam Essentials | |
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Given a scenario, install and configure the operating system using the most appropriate method | |
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Boot methods | |
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Types of installations | |
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Partitioning | |
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File system types/formatting | |
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Load alternate third party drivers when necessary | |
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Time/date/region language settings | |
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Other Concerns | |
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Exam Essentials | |
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Given a scenario, use appropriate command line tools | |
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Networking | |
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OS | |
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Recovery console | |
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Exam Essentials | |
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Given a scenario, use appropriate operating system features and tools | |
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MSCONFIG | |
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Task Manager | |
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Disk Management | |
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Other (User State Migration tool (USMT), File and Settings Transfer Wizard, Windows Easy Transfer) | |
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Run line utilities | |
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Exam Essentials | |
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Given a scenario, use Control Panel utilities | |
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Common to all Microsoft Operating Systems | |
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Unique to Windows XP | |
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Unique to Vista | |
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Unique to Windows 7 | |
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Exam Essentials | |
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Setup and configure Windows networking on a client/desktop | |
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HomeGroup, file/print sharing | |
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Workgroup vs. domain setup | |
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Network shares/mapping drives | |
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Establish networking connections | |
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Proxy settings | |
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Remote desktop | |
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Home vs. Work vs. Public network settings | |
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Firewall settings | |
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Configuring an alternative IP address in Windows | |
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Network card properties | |
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Exam Essentials | |
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Perform preventive maintenance procedures using appropriate tools | |
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Best practices | |
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Tools | |
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Exam Essentials | |
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Explain the differences among basic OS security settings | |
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User and groups | |
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NTFS vs. Share permissions | |
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Shared files and folders | |
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System files and folders | |
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User authentication | |
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Exam Essentials | |
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Explain the basics of client-side virtualization | |
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Purpose of Virtual Machines | |
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Resource requirements | |
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Emulator requirements | |
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Security requirements | |
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Network requirements | |
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Hypervisor | |
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Exam Essentials | |
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Review Questions | |
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Security | |
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Apply and use common prevention methods | |
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Physical security | |
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Digital security | |
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User education | |
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Principle of least privilege | |
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Exam Essentials | |
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Compare and contrast common security threats | |
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Social engineering | |
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Malware | |
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Rootkits | |
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Phishing | |
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Shoulder surfing | |
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Spyware | |
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Viruses | |
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Exam Essentials | |
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Implement security best practices to secure a workstation | |
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Setting strong passwords | |
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Requiring passwords | |
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Restricting user permissions | |
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Changing default usernames | |
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Disabling guest account | |
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Screensaver required password | |
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Disable AutoRun | |
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Exam Essentials | |
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Given a scenario, use the appropriate data destruction/disposal method | |
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Low level format vs. standard format | |
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Hard drive sanitation and sanitation methods | |
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Physical destruction | |
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Exam Essentials | |
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Given a scenario, secure a SOHO wireless network | |
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Change default usernames and passwords | |
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Changing SSID | |
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Setting encryption | |
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Disabling SSID broadcast | |
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Enable MAC Filtering | |
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Antenna and access point placement | |
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Radio power levels | |
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Assign static IP addresses | |
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Exam Essentials | |
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Given a scenario, secure a SOHO wired network | |
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Change default usernames and passwords | |
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Assign static IP addresses | |
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Disabling ports | |
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Physical security | |
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Exam Essentials | |
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Review Questions | |
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Mobile Devices | |
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Explain the basic features of mobile operating systems | |
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Android vs. iOS | |
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Exam Essentials | |
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Establish basic network connectivity and configure email | |
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Wireless/cellular data network (enable/disable) | |
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Bluetooth | |
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Email configuration | |
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Exam Essentials | |
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Compare and contrast methods for securing mobile devices | |
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Passcode locks | |
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Remote wipes | |
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Locator applications | |
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Remote backup applications | |
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Failed login attempts restrictions | |
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Antivirus | |
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Patching/OS updates | |
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Exam Essentials | |
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Compare and contrast hardware differences in regards to tablets and laptops | |
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No field serviceable parts | |
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Typically not upgradeable | |
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Touch interface | |
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Solid state drives | |
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Exam Essentials | |
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Execute and configure mobile device synchronization | |
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Types of data to synchronize | |
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Software requirements to install the application on the PC | |
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Connection types to enable synchronization | |
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Exam Essentials | |
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Review Questions | |
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Troubleshooting | |
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Given a scenario, explain the troubleshooting theory | |
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Identify the problem | |
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Establish a theory of probable cause (question the obvious) | |
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Test the theory to determine cause | |
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Establish a plan of action to resolve the problem and implement the solution | |
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Verify full system functionality and if applicable implement preventive measures | |
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Document findings, actions and outcomes | |
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Exam Essentials | |
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Given a scenario, troubleshoot common problems related to motherboards, RAM, CPU and power with appropriate tools | |
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Common symptoms | |
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Tools | |
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Exam Essentials | |
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Given a scenario, troubleshoot hard drives and RAID arrays with appropriate tools | |
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Common symptoms | |
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Tools | |
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Exam Essentials | |
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Given a scenario, troubleshoot common video and display issues | |
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Common symptoms | |
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Exam Essentials | |
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Given a scenario, troubleshoot wired and wireless networks with appropriate tools | |
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Common symptoms | |
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Tools | |
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Exam Essentials | |
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Given a scenario, troubleshoot operating system problems with appropriate tools | |
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Common symptoms | |
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Tools | |
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Exam Essentials | |
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Given a scenario, troubleshoot common security issues with appropriate tools and best practices | |
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Common symptoms | |
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Tools | |
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Best practices for malware removal | |
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Exam Essentials | |
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Given a scenario, troubleshoot, and repair common laptop issues while adhering to the appropriate procedures | |
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Common symptoms | |
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Disassembling processes for proper re-assembly | |
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Exam Essentials | |
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Given a scenario, troubleshoot printers with appropriate tools | |
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Common symptoms | |
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Tools | |
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Exam Essentials | |
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Review Questions | |
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Answers to Review Questions | |
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PC Hardware | |
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Networking | |
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Laptops | |
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Printers | |
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Operational Procedures | |
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Operating Systems | |
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Security | |
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Mobile Devices | |
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Troubleshooting | |
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About the Additional Study Tools | |
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Additional Study Tools | |
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Sybex Test Engine | |
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Electronic Flashcards | |
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PDF of Glossary of Terms | |
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Adobe Reader | |
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System Requirements | |
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Using the Study Tools | |
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Troubleshooting | |
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Customer Care | |
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Index | |