CompTIA A+ Complete Review Guide Exams 220-801 and 220-802

ISBN-10: 1118324080

ISBN-13: 9781118324080

Edition: 2nd 2012

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Description: Organized by exam objectives, this is a focused, concise review guide that works hand-in-hand with any learning tool, including the Sybex CompTIA A+ Complete Study Guide, 2nd Edition.The book is broken into two parts: Part 1 corresponding to A+ Essentials and Part 2 corresponding to Practical Application. The book will cover the following:• Hardware• Troubleshooting and Maintenance• Operating Systems & Software• Networking• Security• Operating ProceduresEach chapter will touch on the main topics of the Essentials and Practical Application exams.

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Book details

List price: $19.99
Edition: 2nd
Copyright year: 2012
Publisher: John Wiley & Sons, Limited
Publication date: 9/14/2012
Binding: Paperback
Pages: 552
Size: 8.00" wide x 9.50" long x 1.25" tall
Weight: 1.760

Introduction
CompTIA A+ 220-801
PC Hardware
Configure and apply BIOS settings
Install firmware upgrades-flash BIOS
BIOS component information
BIOS configurations
Use built-in diagnostics
Monitoring
Exam Essentials
Differentiate between motherboard components, their purposes, and properties
Sizes
Expansion Slots
RAM slots
CPU sockets
Chipsets
Jumpers
Power connections and types
Fan connections
Front Panel connectors
Exam Essentials
Compare and contrast RAM types and features
Types
RAM compatibility and speed
Exam Essentials
Install and configure expansion cards
Sound cards
Video cards
Network cards
Serial and parallel cards
USB cards
FireWire cards
Storage cards
Modem cards
Wireless/cellular cards
TV tuner cards
Video capture cards
Riser cards
Exam Essentials
Install and configure storage devices and use appropriate media
Optical drives
Combo drives and burners
Connection types
Hard drives
Solid-state/flash drives
RAID types
Floppy drive
Tape drive
Media capacity
Exam Essentials
Differentiate among various CPU types and features and select the appropriate cooling method
Socket types
Characteristics
Cooling
Exam Essentials
Compare and contrast various connection interfaces and explain their purpose
Physical connections
Speeds, distances, and frequencies of wireless device connections
Exam Essentials
Install an appropriate power supply based on a given scenario
Connector types and their voltages
Specifications
Dual-voltage options
Exam Essentials
Evaluate and select appropriate components for a custom configuration, to meet customer specifications or needs
Graphic/CAD/CAM design workstation
Audio/Video editing workstation
Virtualization workstation
Gaming PC
Home Theater PC
Standard thick client
Thin client
Home Server PC
Exam Essentials
Given a scenario, evaluate types and features of display devices
Types
Refresh rates
Resolution
Native resolution
Brightness/lumens
Analog vs. digital
Privacy/antiglare filters
Multiple displays
Exam Essentials
Identify connector types and associated cables
Display connector types
Display cable types
Device connectors and various connector pin-outs
Device cable types
Exam Essentials
Install and configure various peripheral devices
Input devices
Multimedia devices
Output devices
Exam Essentials
Review Questions
Networking
Identify types of network cables and connectors
Fiber
Twisted Pair
Coaxial
Exam Essentials
Categorize characteristics of connectors and cabling
Fiber
Twisted Pair
Coaxial
Exam Essentials
Explain properties and characteristics of TCP/IP
IP Class
IPv4 vs. IPv6
Public vs. Private vs. APIPA
Static vs. dynamic
Client-side DNS
DHCP
Subnet mask
Exam Essentials
Explain common TCP and UDP ports, protocols, and their purpose
Ports
Protocols
TCP vs. UDP
Exam Essentials
Compare and contrast wireless network standards and encryption types
Standards
Encryption Types
Exam Essentials
Install, configure, and deploy a SOHO wireless/wired router using appropriate settings
MAC filtering
Channels (1-11)
SSID broadcast (on/off)
Wireless encryption
Firewalls and Port Forwarding/Triggering
DHCP (on/off)
DMZ
NAT
WPS
Basic QoS
Exam Essentials
Compare and contrast Internet connection types and features
Cable
DSL
Dial-up
Fiber
Satellite
ISDN
Cellular (mobile hotspot)
Line of sight wireless internet service
WiMAX
Exam Essentials
Identify various types of networks
LAN
WAN
PAN
MAN
Topologies
Exam Essentials
Compare and contrast network devices and their functions and features
Hub
Switch
Router
Access point
Bridge
Modem
NAS
Firewall
VoIP phones
Internet appliance
Exam Essentials
Given a scenario, use appropriate networking tools
Crimper
Multimeter
Toner probe
Cable tester
Loopback plug
Punchdown tool
Exam Essentials
Review Questions
Laptops
Install and configure laptop hardware and components
Expansion options
Hardware/device replacement
Exam Essentials
Compare and contrast the components within the display of a laptop
Types
Wi-Fi antenna connector/placement
Inverter and its function
Backlight
Exam Essentials
Compare and contrast laptop features
Special function keys
Docking station vs. port replicator
Physical laptop lock and cable lock
Exam Essentials
Review Questions
Printers
Explain the differences between the various printer types and summarize the associated imaging process
Laser
Inkjet
Thermal
Impact
Exam Essentials
Given a scenario, install and configure printers
Use appropriate printer drivers for a given operating system
Print Device Sharing
Printer sharing
Exam Essentials
Given a scenario, perform printer maintenance
Laser
Thermal
Impact
Exam Essentials
Review Questions
Operational Procedures
Given a scenario, use appropriate safety procedures
ESD straps
ESD mats
Self-grounding
Equipment grounding
Personal safety
Compliance with local government regulations
Exam Essentials
Explain environmental impacts and the purpose of environmental controls
MSDS documentation for handling and disposal
Temperature, humidity level awareness, and proper ventilation
Power surges, brownouts, blackouts
Protection from airborne particles
Dust and debris
Handling and Protecting Components
Complying with Regulations
Exam Essentials
Given a scenario, demonstrate proper communication and professionalism
Use proper language-avoid jargon, acronyms, slang when applicable
Maintain a positive attitude
Listen and do not interrupt the customer
Be culturally sensitive
Be on time (if late contact the customer)
Avoid distractions
Dealing with difficult customer or situation
Set and meet expectations/timeline and communicate status with the customer
Deal appropriately with customers confidential materials
Exam Essentials
Explain the fundamentals of dealing with prohibited content/activity
First response
Use of documentation/documentation changes
Chain of custody
Exam Essentials
Review Questions
CompTIA A+ 220-802
Operating Systems
Compare and contrast the features and requirements of various Microsoft Operating Systems
Windows XP Home, Windows XP Professional, Windows XP Media Center, Windows XP 64-bit Professional
Windows Vista Home Basic, Windows Vista Home Premium, Windows Vista Business, Windows Vista Ultimate, Windows Vista Enterprise
Windows 7 Starter, Windows 7 Home Premium, Windows 7 Professional, Windows 7 Ultimate, Windows 7 Enterprise
Features
Upgrade paths-differences between in place upgrades, compatibility tools, Windows upgrade OS advisor
Exam Essentials
Given a scenario, install and configure the operating system using the most appropriate method
Boot methods
Types of installations
Partitioning
File system types/formatting
Load alternate third party drivers when necessary
Time/date/region language settings
Other Concerns
Exam Essentials
Given a scenario, use appropriate command line tools
Networking
OS
Recovery console
Exam Essentials
Given a scenario, use appropriate operating system features and tools
MSCONFIG
Task Manager
Disk Management
Other (User State Migration tool (USMT), File and Settings Transfer Wizard, Windows Easy Transfer)
Run line utilities
Exam Essentials
Given a scenario, use Control Panel utilities
Common to all Microsoft Operating Systems
Unique to Windows XP
Unique to Vista
Unique to Windows 7
Exam Essentials
Setup and configure Windows networking on a client/desktop
HomeGroup, file/print sharing
Workgroup vs. domain setup
Network shares/mapping drives
Establish networking connections
Proxy settings
Remote desktop
Home vs. Work vs. Public network settings
Firewall settings
Configuring an alternative IP address in Windows
Network card properties
Exam Essentials
Perform preventive maintenance procedures using appropriate tools
Best practices
Tools
Exam Essentials
Explain the differences among basic OS security settings
User and groups
NTFS vs. Share permissions
Shared files and folders
System files and folders
User authentication
Exam Essentials
Explain the basics of client-side virtualization
Purpose of Virtual Machines
Resource requirements
Emulator requirements
Security requirements
Network requirements
Hypervisor
Exam Essentials
Review Questions
Security
Apply and use common prevention methods
Physical security
Digital security
User education
Principle of least privilege
Exam Essentials
Compare and contrast common security threats
Social engineering
Malware
Rootkits
Phishing
Shoulder surfing
Spyware
Viruses
Exam Essentials
Implement security best practices to secure a workstation
Setting strong passwords
Requiring passwords
Restricting user permissions
Changing default usernames
Disabling guest account
Screensaver required password
Disable AutoRun
Exam Essentials
Given a scenario, use the appropriate data destruction/disposal method
Low level format vs. standard format
Hard drive sanitation and sanitation methods
Physical destruction
Exam Essentials
Given a scenario, secure a SOHO wireless network
Change default usernames and passwords
Changing SSID
Setting encryption
Disabling SSID broadcast
Enable MAC Filtering
Antenna and access point placement
Radio power levels
Assign static IP addresses
Exam Essentials
Given a scenario, secure a SOHO wired network
Change default usernames and passwords
Assign static IP addresses
Disabling ports
Physical security
Exam Essentials
Review Questions
Mobile Devices
Explain the basic features of mobile operating systems
Android vs. iOS
Exam Essentials
Establish basic network connectivity and configure email
Wireless/cellular data network (enable/disable)
Bluetooth
Email configuration
Exam Essentials
Compare and contrast methods for securing mobile devices
Passcode locks
Remote wipes
Locator applications
Remote backup applications
Failed login attempts restrictions
Antivirus
Patching/OS updates
Exam Essentials
Compare and contrast hardware differences in regards to tablets and laptops
No field serviceable parts
Typically not upgradeable
Touch interface
Solid state drives
Exam Essentials
Execute and configure mobile device synchronization
Types of data to synchronize
Software requirements to install the application on the PC
Connection types to enable synchronization
Exam Essentials
Review Questions
Troubleshooting
Given a scenario, explain the troubleshooting theory
Identify the problem
Establish a theory of probable cause (question the obvious)
Test the theory to determine cause
Establish a plan of action to resolve the problem and implement the solution
Verify full system functionality and if applicable implement preventive measures
Document findings, actions and outcomes
Exam Essentials
Given a scenario, troubleshoot common problems related to motherboards, RAM, CPU and power with appropriate tools
Common symptoms
Tools
Exam Essentials
Given a scenario, troubleshoot hard drives and RAID arrays with appropriate tools
Common symptoms
Tools
Exam Essentials
Given a scenario, troubleshoot common video and display issues
Common symptoms
Exam Essentials
Given a scenario, troubleshoot wired and wireless networks with appropriate tools
Common symptoms
Tools
Exam Essentials
Given a scenario, troubleshoot operating system problems with appropriate tools
Common symptoms
Tools
Exam Essentials
Given a scenario, troubleshoot common security issues with appropriate tools and best practices
Common symptoms
Tools
Best practices for malware removal
Exam Essentials
Given a scenario, troubleshoot, and repair common laptop issues while adhering to the appropriate procedures
Common symptoms
Disassembling processes for proper re-assembly
Exam Essentials
Given a scenario, troubleshoot printers with appropriate tools
Common symptoms
Tools
Exam Essentials
Review Questions
Answers to Review Questions
PC Hardware
Networking
Laptops
Printers
Operational Procedures
Operating Systems
Security
Mobile Devices
Troubleshooting
About the Additional Study Tools
Additional Study Tools
Sybex Test Engine
Electronic Flashcards
PDF of Glossary of Terms
Adobe Reader
System Requirements
Using the Study Tools
Troubleshooting
Customer Care
Index
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