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| Introduction | |
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| The Case for Participating in Decisions about Information Systems | |
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| What If a Manager Doesn't Participate? | |
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| Social Business Lens | |
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| Skills Needed to Participate Effectively in Information Technology Decisions | |
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| Basic Assumptions | |
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| Economics of Information Versus Economics of Things | |
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| Summary | |
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| Key Terms | |
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| Discussion Questions | |
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| Terry Cannon, MBA | |
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| Anyglobal Company Inc. | |
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| The Information Systems Strategy Triangle | |
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| Brief Overview of Business Strategy Frameworks | |
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| Brief Overview of Organizational Strategies | |
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| Social Business Lens: Building a Social Business Strategy | |
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| Brief Overview of Information Systems Strategy | |
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| Summary | |
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| Key Terms | |
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| Discussion Questions | |
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| Lego | |
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| Google | |
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| Strategic Use of Information Resources | |
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| Evolution of Information Resources | |
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| Information Resources as Strategic Tools | |
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| How Can Information Resources Be Used Strategically? | |
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| Social Business Lens: Social Capital | |
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| Strategic Alliances | |
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| Risks | |
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| Co-Creating IT and Business Strategy | |
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| Summary | |
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| Key Terms | |
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| Discussion Questions | |
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| Groupon | |
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| Zipcar | |
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| Organizational Strategy and Information Systems | |
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| Information Systems and Organizational Design | |
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| Social Business Lens: Social Networks | |
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| Information Systems and Management Control Systems | |
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| Information Systems and Culture | |
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| Summary | |
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| Key Terms | |
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| Discussion Questions | |
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| The Merger of AirTran by Southwest Airlines: Will the Organizational Cultures Merge? | |
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| The FBI | |
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| Information Systems and the Design of Work | |
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| Work Design Framework | |
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| How Information Technology Supports Communication and Collaboration | |
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| How Information Technology Changes the Nature of Work | |
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| Social Business Lens: Activity Streams | |
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| How Information Technology Changes Where and When Work Is Done and Who Does It | |
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| Gaining Acceptance for IT-Induced Change | |
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| Summary | |
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| Key Terms | |
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| Discussion Questions | |
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| Trash and Waste Pickup Services, Inc. | |
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| Social Networking: How does IBM Do It? | |
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| Information Systems for Managing Business Processes | |
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| Silo Perspective versus Business Process Perspective | |
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| Building Agile and Dynamic Business Processes | |
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| Changing Business Processes | |
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| Workflow and Mapping Processes | |
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| Enterprise Systems | |
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| Social Business Lens: Crowdsourcing Changes Innovation Processes | |
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| Summary | |
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| Key Terms | |
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| Discussion Questions | |
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| Santa Cruz Bicycles | |
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| Boeing 787 Dreamliner | |
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| Architecture and Infrastructure | |
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| From Vision to Implementation | |
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| The Leap from Strategy to Architecture to Infrastructure | |
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| From Strategy to Architecture to Infrastructure: An Example | |
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| Architectural Principles | |
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| Enterprise Architecture | |
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| Virtualization and Cloud Computing | |
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| Other Managerial Considerations | |
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| Social Business Lens: Building Social-Mobile Applications | |
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| Summary | |
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| Key Terms | |
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| Discussion Questions | |
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| Enterprise Architecture at American Express | |
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| The Case of Extreme Scientists | |
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| The Business of IT | |
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| Organizing to Respond to Business Demand: A Maturity Model | |
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| Understanding the IT Organization | |
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| What a Manager Can Expect from the IT Organization | |
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| Managing IT Activities Globally | |
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| What the IT Organization Does Not Do | |
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| Chief Information Officer | |
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| Social Business Lens: Community Management | |
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| Building a Business Case | |
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| IT Portfolio Management | |
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| Valuing IT Investments | |
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| Monitoring IT Investments | |
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| Funding IT Resources | |
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| How Much Does IT Cost? | |
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| Summary | |
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| Key Terms | |
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| Discussion Questions | |
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| Troon Golf | |
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| Balanced Scorecards at BIOCO | |
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| Governance of the Information Systems Organization | |
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| IT Governance | |
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| IT Governance and Security | |
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| Social Business Lens: The Consumerization of Technology | |
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| Decision-Making Mechanisms | |
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| Governance Frameworks for Control Decisions | |
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| Summary | |
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| Key Terms | |
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| Discussion Questions | |
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| IT Governance at University of the Southeast | |
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| The Big Fix at Toyota Motor Sales (TMS) | |
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| Information Systems Sourcing | |
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| Sourcing Decision Cycle Framework | |
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| Social Business Lens: iCloud | |
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| Outsourcing and Strategic Networks | |
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| Summary | |
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| Key Terms | |
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| Discussion Questions | |
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| Crowdsourcing at AOL | |
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| Altia Business Park | |
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| Managing IT Projects | |
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| What Defines a Project? | |
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| What is Project Management? | |
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| Project Elements | |
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| IT Projects | |
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| IT Project Development Methodologies and Approaches | |
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| Social Business Lens: Mashups | |
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| Managing IT Project Risk | |
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| Summary | |
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| Key Terms | |
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| Discussion Questions | |
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| Implementing Enterprise Change Management at Southern Company | |
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| Dealing with Traffic Jams in London | |
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| Knowledge Management, Business Intelligence, and Analytics | |
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| Knowledge Management, Business Intelligence, and Business Analytics | |
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| Data, Information, and Knowledge | |
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| Knowledge Management Processes | |
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| Business Intelligence | |
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| Competing with Business Analytics | |
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| Components of Business Analytics | |
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| Big Data | |
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| Social Analytics | |
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| Social Business Lens: Social Graphs | |
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| Caveats for Managing Knowledge and Business Intelligence | |
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| Summary | |
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| Key Terms | |
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| Discussion Questions | |
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| Stop & Shop's Scan It! App | |
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| Business Intelligence at CKE Restaurants | |
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| Using Information Ethically | |
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| Responsible Computing | |
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| Corporate Social Responsibility | |
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| PAPA: Privacy, Accuracy, Property, and Accessibility | |
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| Social Business Lens: Personal Data | |
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| Security and Controls | |
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| Summary | |
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| Key Terms | |
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| Discussion Questions | |
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| Ethical Decision Making | |
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| Midwest Family Mutual Goes Green | |
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| Glossary | |
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| Index | |