Improving Performance How to Manage the White Space on the Organization Chart

ISBN-10: 1118143701
ISBN-13: 9781118143704
Edition: 3rd 2012
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Description: Part One lays out the framework for Improving Performance, including viewing organizations as systems and introducing the three levels of Performance: Organization, Process, and Job/Performer.   Part Two digs deep into the what and how of the Three  More...

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Book details

List price: $70.00
Edition: 3rd
Copyright year: 2012
Publisher: John Wiley & Sons, Incorporated
Publication date: 12/11/2012
Binding: Hardcover
Pages: 288
Size: 7.50" wide x 10.25" long x 1.00" tall
Weight: 1.738
Language: English

Part One lays out the framework for Improving Performance, including viewing organizations as systems and introducing the three levels of Performance: Organization, Process, and Job/Performer.   Part Two digs deep into the what and how of the Three Levels.   Part Three shows how to apply the Three Levels of Performance, including: ·                     Linking Performance to Strategy ·                     Moving from annual programs to sustained Performance Improvement ·                     Diagnosing and improving performance case study ·                     Redesigning Processes ·                     Overcoming the Seven Deadly Sins of Performance Improvement ·                     Measuring Performance ·                     Managing Processes and Organizations as Systems ·                     Designing Organizational Structures that work ·                     Creating a Performance-based HRD Function ·                     Developing an Action Plan   New content to this edition includes: ·                     Two new real-world Case Studies ·                     A new Chapter on How Process Innovations Are Enabled in a Digital World ·                     Many additional proven-to-work tools from real-world consulting experience.

List of Figures and Tables
Foreword
Preface
The Authors
A Framework for Improving Performance
Viewing Organizations as Systems
Three Levels of Performance: Organization, Process, and Job/Performer
Exploring the Three Levels of Performance
The Organization Level of Performance
The Process Level of Performance
The Job/Performer Level of Performance
Applying the Three Levels of Performance
Linking Performance to Strategy
Moving from Annual Programs to Sustained Performance Improvement
Diagnosing and Improving Performance: A Case Study
Project Definition: The Ten Essential Steps
Process Analysis and Design: The Ten Essential Steps
Overcoming the Seven Deadly Sins of Process Improvement
Measuring Performance and Designing a Performance Management System
Managing Processes and Organizations as Systems
Designing an Organization Structure That Works
Creating a Performance-Based Human Resource Development Function
Developing an Action Plan for Performance Improvement
Index
Instructor's Guide

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