Operations Management

ISBN-10: 1118122674

ISBN-13: 9781118122679

Edition: 5th 2013

List price: $277.95 Buy it from $96.70
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Description:

The 5th edition of Operations Management continues to incorporate more of a business/qualitative focus with less emphasis on a quantitative presentation to OM. This new edition is focused on offering more problem solving hints and tips as part of the solution to most examples and solved problems throughout the book.New content changes include an increased coverage of sustainability. Each chapter has a new section that features information on how sustainability is impacting the topic of that chapter. There is a new second virtual case on Healthcare and operations management. More coverage of technology and technology examples via operations and supply chain management as well as many new/current examples such as JIT and how the automotive industry/supply chain was disrupted from the Japan earthquake.
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Book details

List price: $277.95
Edition: 5th
Copyright year: 2013
Publisher: John Wiley & Sons, Incorporated
Publication date: 10/15/2012
Binding: Hardcover
Pages: 720
Size: 8.50" wide x 10.50" long x 1.25" tall
Weight: 3.410
Language: English

Introduction to Operations Management
What Is Operations Management?
Links to Practice: The E-tailers
Differences Between Manufacturing And Service Organizations
Links to Practice: U.S. Postal Service
Operations Management Decisions
Links to Practice: Texas Instruments Incorporated
Plan Of This Book
Historical Development
Why OM?
Historical Milestones
The Industrial Revolution
Scientific Management
The Human Relations Movement
Management Science
The Computer Age
Just-in-Time
Total Quality Management
Business Process Reengineering
Flexibility
Time-Based Competition
Supply Chain Management
Links to Practice: The Publishing Industry
Global Marketplace
Sustainability and Green Operations
Electronic Commerce
Outsourcing and Flattening of the World
Today?s OM Environment
Operations Management In Practice
Within OM: How It All Fits Together
OM Across The Organization
The Supply Chain Link
The Sustainability Link
Key Terms
Discussion Questions
Case: Hightone Electronics, INC.
Case: Creature Care Animal Clinic (A)
Interactive Case: Virtual Company
Internet Challenge
On Line Resources
Selected Bibliography
Operations Strategy and Competitiveness
The Role Of Operations Strategy
The Importance of Operations Strategy
Developing A Business Strategy
Mission
Environmental Scanning
Core Competencies
Putting It Together
Links to Practice: Dell Computer Corporation
Developing An Operations Strategy
Competitive Priorities
Links to Practice: Southwest Airlines Company
Links to Practice: FedEx Corporation
Th e Need for Trade-Off s
Order Winners and Qualifi ers
Translating Competitive Priorities into Production Requirements
Strategic Role Of Technology
Types of Technologies
Technology as a Tool for Competitive Advantage
Productivity
Measuring Productivity
Interpreting Productivity Measures
Productivity and Competitiveness
Productivity and the Service Sector
Operations Strategy Within OM: How It All Fits Together
Operations Strategy Across The Organization
The Supply Chain Link
The Sustainability Link
Key Terms
Formula Review
Solved Problems
Discussion Questions
Problems
Case: Prime Bank Of Massachusetts
Case: Boseman Oil And Petroleum (BOP)
Interactive Case: Virtual Company
Internet Challenge
On Line Resources
Selected Bibliography
Product Design and Process Selection
Product Design
Design of Services versus Goods
The Product Design Process
Idea Development
Links to Practice: IBM Corporation
Product Screening
Preliminary Design and Testing
Final Design
Factors Impacting Product Design
Design for Manufacture
Product Life Cycle
Concurrent Engineering
Remanufacturing
Process Selection
Types of Processes
Designing Processes
Process Performance Metrics
Linking Product Design And Process Selection
Product Design Decisions
Links to Practice: The Babcock & Wilcox Company
Competitive Priorities
Facility Layout
Product and Service Strategy
Degree of Vertical Integration
Technology Decisions
Information Technology
Links to Practice: Using GPS Technology in Product Advertising
Automation
Links to Practice: Performing Robotic Surgery 85 e-Manufacturing
Designing Services
How Are Services Diff erent from Manufacturing?
How Are Services Classifi ed?
The Service Package
Differing Service Designs
Product Design And Process Selection Within OM: How It All Fits Together
Product Design And Process Selection Across The Organization
The Supply Chain Link
The Sustainability Link
Chapter Highlights
Key Terms
Formula Review
Solved Problems
Discussion Questions
Problems
Case: Biddy?s Bakery (BB)
Case: Creature Care Animal Clinic (B)
Interactive Case: Virtual Company
Internet Challenge
On Line Resources
Selected Bibliography
Supply Chain Management
What Is A Supply Chain?
Components Of A Supply Chain For A Manufacturer
External Suppliers
Internal Functions
External Distributors
The Bullwhip Effect
Causes of the Bullwhip Effect
Counteracting the Bullwhip Effect
Supply Chains For Service Organizations
Internal Operations
The External Distributors
Major Issues Affecting Supply Chain Management
Information Technology
E-Commerce
Business-to-Business (B2B) E-Commerce
The Evolution of B2B Commerce
The Benefits of B2B E-Commerce
Business-to-Consumer (B2C) E-Commerce
Consumer Expectations and Competition Resulting from E-Commerce
Links to Practice: Lands? End, Inc.
Globalization
Government Regulations and E-Commerce
Green Supply Chain Management
Infrastructure Issues
Product Proliferation
The Role Of Purchasing
The Traditional Purchasing Process
The E-purchasing Process
Sourcing Issues
Insourcing versus Outsourcing Decisions
Developing Supplier Relationships
How Many Suppliers?
Developing Partnerships
Links to Practice: The Bama Companies
Critical Factors in Successful Partnering
Links to Practice: Sweetheart Cup Company/Georgia-Pacifi c Corporation
Benefits of Partnering
Ethics in Supply Management
Supply Chain Distribution
The Role of Warehouses
Links to Practice: Fingerhut Direct Marketing, Inc.
Crossdocking
Links to Practice: FedEx Freight
Radio Frequency Identifi cation Technology (RFID)
Third-Party Service Providers
Implementing Supply Chain Management
Strategies for Leveraging Supply Chain Management
Supply Chain Performance Metrics
Trends In Supply Chain Management
Supply Chain Management Wihtin OM: How It All Fits Together
SCM Across The Organization
The Supply Chain Link
The Sustainability Link
Key Terms
Formula Review
Solved Problems
Discussion Questions
Problems
Case: Electronic Pocket Calendars Supply Chain Management Game
Case: Supply Chain Management At Durham International Manufacturing Company (DIMCO)
Interactive Case: Virtual Company
Internet Challenge
On Line Resources
Selected Bibliography
Total Quality Management
Defining Quality
Differences between Manufacturing and Service Organizations
Links to Practice: General Electric Company/Motorola, Inc.
Cost of Quality
The Evolution Of Total Quality Management (TQM)
Quality Gurus
The Philosophy Of TQM
Customer Focus
Continuous Improvement
Employee Empowerment
Links to Practice: The Walt Disney Company
Use of Quality Tools
Links to Practice: The Kroger Company/Meijer Stores Limited Partnership
Product Design
Process Management
Managing Supplier Quality
Quality Awards And Standards
The Malcolm Baldrige National Quality Award (MBNQA)
The Deming Prize
ISO 9000 Standards
ISO 14000 Standards
Why Tqm Efforts Fail
Total Quality Management (TQM) Within OM: How It All Fits Together
Total Quality Management (TQM) Across The Organization
The Supply Chain Link
The Sustainability Link
Key Terms
Formula Review
Solved Problems
Discussion Questions
Problems
Case: Gold Coast Advertising (GCA)
Case: Delta Plastics, INC. (A)
Interactive Case: Virtual Company
Internet Challenge
On Line Resources
Selected Bibliography
Statistical Quality Control
What Is Statistical Quality Control?
Links to Practice: Intel Corporation
Sources Of Variation: Common and Assignable Causes
Descriptive Statistics
The Mean
The Range and Standard Deviation
Distribution of Data
Statistical Process Control Methods
Developing Control Charts
Types of Control Charts
Control Charts For Variables
Mean (x-Bar) Charts
Range (R) Charts
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