Social Media in the Public Sector A Guide to Participation, Collaboration and Transparency in the Networked World

ISBN-10: 1118109945
ISBN-13: 9781118109946
Edition: 2013
Authors: Ines Mergel
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Description: In today′s networked world, the public sector is tapping into new media applications to increase government organizations′ participation, transparency and collaboration. The book contains a review of the current state of the public administration  More...

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Book details

List price: $65.00
Copyright year: 2013
Publisher: John Wiley & Sons, Limited
Publication date: 11/16/2012
Binding: Hardcover
Pages: 320
Size: 7.00" wide x 9.25" long x 0.75" tall
Weight: 1.672
Language: English

In today′s networked world, the public sector is tapping into new media applications to increase government organizations′ participation, transparency and collaboration. The book contains a review of the current state of the public administration literature and shows how Government 2.0 activities can potentially challenge or change the existing paradigms. It includes an overview of each of the tools used to increase participation, transparency and collaboration. The book also highlights case examples at the local, state, federal and international levels. The author offers recommendations for the implementation processes at the end of each chapter and includes suggested readings and references.

Ines Mergel is assistant professor for public administration and international affairs at the Maxwell School of Citizenship and Public Affairs at Syracuse University.

Figures and Tables
Acknowledgments
About the Author
Understanding Social Media Use in the Public Sector
Introduction
Social Media Technologies in the Public Sector
Drivers for the Use of Social Media in the Public Sector
Barriers to the Use of Social Media in the Public Sector
Regulations and Directives for the Use of Social Media in the Public Sector
Social Media Policy Considerations
Social Media Metrics
Social Media Practices: Participation, Collaboration, and Transparency
Participation 2.0
Collaboration 2.0
Transparency 2.0
Future Development in Social Technologies in Government
Appendix: Overview of Social Media Accounts in the U.S. Federal Government
Glossary
References
Index

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