Guest Service in the Hospitality Industry

Name: Guest Service in the Hospitality Industry
Price: 45.16 USD
Availability: InStock
ISBN: 9781118071809

ISBN-10: 1118071808

ISBN-13: 9781118071809

Edition: 2013

Authors: Paul J. Bagdan

List price: $87.95

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Description:

Guest Service in the Hospitality Industry adopts the premise that there is no one simple solution to managing people who provide customer service. It does not claim one, absolute answer, but, instead, takes a general approach that incorporates various thoughts from different parts of the industry, differing from property to property. By providing several frameworks for instituting approaches, this text opens minds to the idea of taking care of the guest. It discusses issues and debunks myths about customer service with concepts that are solid and proven in the industry.Furthermore, this new text includes all of the major areas of the hospitality industry as they relate to delivering quality…

Book details

List price: $87.95
Copyright year: 2013
Publisher: John Wiley & Sons Canada, Limited
Publication date: 11/6/2012
Binding: Hardcover
Pages: 320
Size: 7.52" wide x 9.45" long x 0.69" tall
Weight: 1.562
Language: English




Introduction, History, and Basics of Guest Service



The Basics of Guest Service



Defining Guest Service



Problem-Solving for Guest Service



Relating Service to the Sectors of the Hospitality Industry: How Service Relates A chapter is dedicated to each of these areas:



The Guest Service of Food



The Guest Service of Beverages



The Guest Service of Lodging



The Guest Service of Events



The Guest Service of Travel and Tourism



The Guest Service of Casinos



Assessments and Planning



Research and Tools



Strategic Planning for Service



Developing a Staff



Marketing and Establishing an Image for Service