Supervision in the Hospitality Industry

Name: Supervision in the Hospitality Industry
Price: 3.27 USD
Availability: InStock
ISBN: 9781118071786

ISBN-10: 1118071786

ISBN-13: 9781118071786

Edition: 7th 2012

Authors: John R. Walker, Jack E. Miller

List price: $115.95

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Description:

Supervision in the Hospitality Industry: Leading Human Resources, 7th Edition focuses on the different roles of employees from beginning leaders, newly promoted supervisor, or anyone planning a career in the hospitality field. The text is enhanced from previous issues with more industry examples and the addition of key word definitions. It offers several new chapters on topics such as supervisors as leaders; goal setting; supervisory communication; suggestions for improving communications and social media communications; drivers of diversity; multiculturalism; social media recruiting; hiring suggestions; evaluating on-the-job performance and performance improvement; behaviors of leaders;…

Book details

List price: $115.95
Edition: 7th
Copyright year: 2012
Publisher: John Wiley & Sons, Incorporated
Publication date: 12/6/2011
Binding: Hardcover
Pages: 528
Size: 7.75" wide x 9.25" long x 1.50" tall
Weight: 2.332
Language: English



Preface



Supervision



The Supervisor as Manager



The Supervisor as Leader



Planning, Organizing, and Goal Setting



Communicating Effectively



Equal Opportunity, Diversity, Recruitment, and Performance Standards



Equal Opportunity Laws and Diversity



Recruitment, Selection, and Orientation



Performance Effectiveness



Creating a Positive Work Environment



Motivation



Supervising Teams, Teambuilding, and Coaching



Employee Training and Development



Conflict Management, Resolution, and Prevention



Maintaining High Performance



Discipline



Decision Making and Control



Delegating


Glossary


Index 491ï¿½