Supervision in the Hospitality Industry

ISBN-10: 1118071786
ISBN-13: 9781118071786
Edition: 7th 2012
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Description: Supervision in the Hospitality Industry: Leading Human Resources, 7th Edition focuses on the different roles of employees from beginning leaders, newly promoted supervisor, or anyone planning a career in the hospitality field. The text is enhanced  More...

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Book details

List price: $115.95
Edition: 7th
Copyright year: 2012
Publisher: John Wiley & Sons, Incorporated
Publication date: 12/6/2011
Binding: Hardcover
Pages: 528
Size: 7.75" wide x 9.25" long x 1.50" tall
Weight: 2.860
Language: English

Supervision in the Hospitality Industry: Leading Human Resources, 7th Edition focuses on the different roles of employees from beginning leaders, newly promoted supervisor, or anyone planning a career in the hospitality field. The text is enhanced from previous issues with more industry examples and the addition of key word definitions. It offers several new chapters on topics such as supervisors as leaders; goal setting; supervisory communication; suggestions for improving communications and social media communications; drivers of diversity; multiculturalism; social media recruiting; hiring suggestions; evaluating on-the-job performance and performance improvement; behaviors of leaders; team building; teaching methods for training; causes of conflict in the workplace; critical thinking example and question on discipline; supervising employees; supervisors delegating; and common mistakes in delegating.

Preface
Supervision
The Supervisor as Manager
The Supervisor as Leader
Planning, Organizing, and Goal Setting
Communicating Effectively
Equal Opportunity, Diversity, Recruitment, and Performance Standards
Equal Opportunity Laws and Diversity
Recruitment, Selection, and Orientation
Performance Effectiveness
Creating a Positive Work Environment
Motivation
Supervising Teams, Teambuilding, and Coaching
Employee Training and Development
Conflict Management, Resolution, and Prevention
Maintaining High Performance
Discipline
Decision Making and Control
Delegating
Glossary
Index 491�

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